An Oracle blog about Education and Research

Celebrating customer journeys and looking ahead to the virtual Alliance experience

Vivian Wong
Group Vice President, Oracle Higher Education

We appreciate the Alliance conference team and HEUG’s leadership for prioritizing the health and safety of all of Alliance’s attendees above all else in their difficult decision to cancel the in-person conference in Philadelphia at the end of March. Although we will miss engaging with all 3,000 institutional customers and partners face-to-face, we are looking forward to the virtual Alliance experience in May. We can’t wait to share our product roadmaps, demos, customer stories, and much, much more with you all then. 


The most important and rewarding part of any conference is the opportunity to speak to and learn from our higher ed institutions and partners.  I am humbled by the visionary ways in which our customers are pursuing institutional innovation and improving the student experience. 


To provide 24/7 support for students, Loyola University Chicago is piloting its own digital assistant, LUie (built on the Oracle Digital Assistant platform and integrated with Campus Solutions). LUie is helping the school cut down on help desk costs and providing advisors and students with immediate, accurate answers to FAQs from a variety of websites and resources.  


Another example comes from the University of Cape Town, which has created a more effective way for their International Programmes Office to manage and process semester study abroad course applications. Their new, mobile-friendly course approval system, which takes advantage of PeopleSoft features like Fluid Work Centers and Fluid Pages, makes it easier for international applicants to apply to and be admitted to UCT’s programs.


And finally, Lone Star College has developed a guided advisement strategy to move students more quickly and efficiently towards graduation, using Campus Solutions’ Program Enrollment module.


In addition, we are so excited how the early adopters and movers of Oracle Cloud applications are leveraging our solutions as a tailwind for their own institutional transformation. Butler University’s “2020 Vision” campaign includes strategic initiatives like growing their undergraduate population, increasing merit aid, and broadening educational access. These ambitious goals are supported by Student Financial Planning (part of the Oracle Student Cloud, which they’ve integrated with Campus Solutions) to improve the financial aid experience for students, parents, and staff.


Similarly, as part of their campaign to be a R1 and Tier One university, Baylor University is adopting Oracle ERP and HCM Clouds to optimize resources and make data a strategic decision maker across the institution.  


Moody Bible Institute has been using Oracle CX solutions for recruiting and communications for some time, and is now live on ERP & EPM clouds to reduce business expenses and streamline processes. 


Of course, it’s the vision of every Oracle higher education customer that enables us to shape our product direction and strive to be a true partner for our institutions. I am truly inspired by the resiliency and strength of our schools as you adapt to recent challenges and work to support your students and staff in new ways. I want to thank all of you again for your service to our society and being a critical part of the Oracle family. We are looking forward to continuing to share ideas, challenges, and solutions – virtually at Alliance, and other upcoming HEUG events, conferences, and webinars this year.


We hope to continue to virtually connect with others in the higher ed community.  If you’re a HEUG member, be sure to check out Huron’s webinar on the future of financial aid, featuring early adopters of Student Financial Planning Penn State and Butler (and moderated by Oracle’s VP of Higher Education Development Nicole Engelbert) tomorrow, March 18, 2020 at 2 PM EST.  And please register for our upcoming Higher Education Forum on March 26, 2020 from 10-12 PM EST to hear how Baylor, DePaul, and Moody Bible are embarking upon  their cloud journeys as an opportunity for innovation and student centricity.  


Most of all, please take care of yourself and your students – the Oracle team and I are wishing you all the very best in this trying time, and are here to support you any way we can. 

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