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Oracle E-Business Suite Development & Product Management

Using Mobile Devices with Oracle E-Business Suite

Steven Chan
Senior Director
It's been a wild and crazy week here in EBS Development; my workload seems to have tripled overnight.  In a desperate attempt to protect my inbox, here's a quick article that answers some common questions around the use of smartphones and other mobile devices with the E-Business Suite.  Before I go into the details, though, it's very important to note that this particular area is evolving extremely rapidly.  If a search engine has brought you to this article long after its initial publication, you should check this blog and other Oracle sources carefully to confirm our latest position on mobile device support for the E-Business Suite. Support for iPhones and iPads Apple's seems to have had a good week with their iPad launch.  Even before that, interest in using iPhones with the E-Business Suite seems to be extremely high.  Oracle offers several official iPhone apps that are related to the E-Business Suite, including: Apple has indicated that all existing iPhone apps will work transparently on the iPad as well.  I'm sure that the Oracle teams who currently produce iPhone apps will be only too-pleased to justify their purchase of iPads to do these certifications. Using smartphones and mobile devices with EBS self-service apps Some E-Business Suite products offer web-based screens that can be accessed by standards-compliant browsers.  These products have HTML-screens, are built using OA Framework, and are sometimes referred to as "Self-Service Web Applications" (SSWA). We officially certify and support these web-based products in Oracle E-Business Suite Release 11i and 12 with:
  • Various Windows desktop clients running Microsoft Internet Explorer 6, 7, and 8
  • Various Windows desktop clients running Firefox 3
  • Mac OS X desktop clients running Safari 3
We do not conduct any formal certification tests of the latest smartphone or mobile device browsers with the E-Business Suite.  To be explicit about this, we do not currently test the E-Business Suite with:
  • Mobile Safari running on iPhones
  • Internet Explorer Mobile (formerly Pocket Internet Explorer)
  • Opera Mobile
  • Firefox Mobile
  • BlackBerry Browser
  • Other mobile device browsers
If a mobile browser is standards-compliant (e.g. passes the latest Acid test), it might work with the E-Business Suite's self-service HTML screens.  However, if you experience any issues with a mobile browser that cannot be reproduced on a certified desktop browser, our recommendation would be to use a desktop browser instead. Using smartphones and mobile devices with EBS Forms-based apps Some E-Business Suite products run in Oracle Forms.  These Forms-based products require the use of Sun's Java Runtime Engine (JRE) to run.  We test the Sun JRE with Windows-based desktop clients.  We do not test any mobile Java clients with E-Business Suite Forms-based products, and I would be rather nonplussed if I received any reports of this configuration actually working. If you encounter any issues with mobile-based Java clients that cannot be reproduced on a Windows-based desktop client, our recommendation would be to use the latter client, instead. Using standards-compliant mail clients to approve Workflow notifications Oracle Workflow is a key part of the E-Business Suite's technology stack.  It can be configured to send emails (via SMTP) that notify E-Business Suite users that certain EBS transactions are awaiting their approval.  E-Business Suite end-users can respond to those notification emails by clicking on a link in those emails, or responding with an email containing certain keywords in the body of a reply. We test Workflow and E-Business Suite notifications using Windows desktop based email clients such as Microsoft Outlook.  We do not currently perform any tests of Workflow notification emails with mobile devices such as iPhone Mail app or BlackBerry Email. We would expect standards-compliant email clients to be able to handle Workflow notification emails properly, including email clients on mobile devices.  Some mobile email clients are unable to handle standards-based emails, and other email clients may truncate long Workflow notification emails.  These issues may prevent certain email clients on mobile devices from handling Workflow notifications properly. If you encounter issues with Workflow email notifications on smartphones or mobile devices that can't be reproduced on a conventional Windows desktop-based email client, our recommendation would be to process Workflow notifications on the latter. On a side note: technically-inclined readers might be interested to hear that we're aware of at least one web-based email client that does not comply with RFC 2368 in its handling of new line characters in mailto URL encoding.  Web-based email clients with issues like that will be unable to handle Workflow notifications properly.  If you encounter issues with web-based email clients that cannot be reproduced on a conventional Windows desktop-based email client, our recommendation would be to process Workflow notifications on the latter. Your feedback is welcome As I mentioned above, it's very important to note that this particular area is evolving extremely rapidly.  This article represents a snapshot of our current certification and support position, but this position reflects the relatively small demand for mobile device support today (at least when compared to desktop-based users).  We're always monitoring demand for new requirements, so your feedback has the potential to influence our priorities for mobile device support.  You would be amazed at how important decisions about product strategy can be influenced by a small amount of direct customer feedback.  If your organization plans to support the use of smartphones or other mobile devices with the E-Business Suite, we'd be very interested in hearing from you.  Post a comment here, or drop me a private email with details about:
  1. E-Business Suite release and products in production (e.g. "Oracle E-Business Suite Release 12.1.1, running iExpenses, HRMS, and Financials")
  2. Who will be using mobile devices with EBS, and in what scenarios? (e.g. web-based EBS products, Workflow email notifications)
  3. Numbers and types of mobile devices to be deployed
  4. Deployment schedule
Related Articles The preceding is intended to outline our general product direction.  It is intended for information purposes only, and may not be incorporated into any contract.   It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision.  The development, release, and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle. Full disclosure:  I own shares in Oracle and Apple.  This article is intended to describe our current certification and and support position and is not an endorsement of Apple products.

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Comments ( 110 )
  • Vikram Das Saturday, January 30, 2010

    Hi Steven,

    In MWA and WMS modules, the mobile device always connects to E-Business Suite through telnet. Telnet accepts data in plain text and a network sniffer can easily read anything that passes between the mobile device and EBS. Does Oracle plan to support ssh on its MWA mobile server in future ?

    - Vikram

  • Jay Weinshenker Saturday, January 30, 2010

    Really? Sure, the iPad got announced this week and Oracle/Sun merger finally went thru but why honestly would this all of sudden cause people to want to know about using smartphones / smartbooks with E-Business Suite?

    Anyhow, although neither of these gripes is exactly E-business focused, they both impact E-Business:

    My Support (*cough* metalink 3.0 *cough*)

    Grid Control / Database Control

    Both of these in their latest incarnations now pretty much require flash to navigate and use effectively. Hmm, let's see which device can I use... oh wait, same as 5 years ago, just my laptop/desktop.

    So I guess ther users still need their analysts / DBAs to get near a laptop/desktop to work their support calls or resolve DB issues.

    Have I seen an interest from any of my client's end users to be able to do Apps related from their blackberries (yes, I have yet to find a client of more than 15 people who uses iphones officially) - yes, in one way: reply to workflow notifications.

    And their blackberries / iphones do that today. Good! Great!

    What else do my end users want to do from their phones / mobile devices relating to the apps? Pull up sales numbers or various other Discoverer related outputs... and most mobile devices can open excel files so whew, done!

    Seriously, can someone give me a business case? Wireless barcode scanners with RFID tags? Already supported by Oracle for WinCE (and I think iphone OS).

    GPS tracking? Maybe. I have no clients currently utilizing Oracle for that.

    Manufacturing floor? Install wifi and put netbooks around.

    But what core functionalities really require or even think this is a good idea? Finance? Sales? Really? These people are expected to use a virtual keyboard for more than say an hour a day? Come on.

    Tech Support? Field Service? The solution is already built out there and it works. Oracle Wireless, Mobile Field Service. Sure, they can use some polishing but they apparently have such a small user base that they aren't worth the time/effort by Oracle Development - so why would I think they justify the time/effort now that people want to do it on a brand new smart device?

    I think someone's trying to find a solution for a problem that doesn't exist.

    You really have users that just have to access Forms-based content from mobile devices? It's called VNC or RDP from your smart device to a actual desktop/notebook and launch JRE from there. You have too many users that want to actually do that? Ok, leverage virtual desktops on Citrix / VMWare or maybe even Oracle VM (well, assuming Microsoft approves of Oracle VM which they didn't at last check). VMWare typically can run 15-20 VDI (Virtual Desktop) sessions on a single actual hardware server. Done.

    Want to really help end users (and DBAs at the same time)? Start working on leveraging 11gR2's table editioning into apps patching - so now I can keep users in the system entering data while I'm applying apps patches. There's a HUGE benefit.

    What am I missing Steven?

  • Steven Chan Monday, February 1, 2010

    Hi, Vikram,

    I'm afraid that I don't have a lot of visibility into the MWA product roadmap. You might wish to log an SR against that product to get feedback from their Product Management team on this question.



  • Steven Chan Monday, February 1, 2010

    Hi, Jay,

    Thanks for your eloquence and passion.

    The tripling of my workload has been due to my taking on management of two additional EBS Development teams last week. The Sun-Oracle announcement and the iPad launch have only added to the fun. So I'm trying to answer inbox FAQs via blog articles to ensure the maximum reach for minimum work.

    I get regular questions about BlackBerries, iPhones, and other mobile devices. Like you, I'm a little unclear on exactly what the real use cases are. I cannot imagine entering expenses via iExpenses on an iPhone, for example.

    I'd be interested in hearing from any users who have real needs to use mobile devices with the E-Business Suite, in detail! If they're considering VNC-like solutions like the VDI approach you've described, I'd be interested in hearing about those, too.

    Have no fear: we're working on the use of 11gR2 Edition Based Redefinition in E-Business Suite environments right now. Stay tuned -- more exciting news about that will be coming soon, I hope.



    The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

  • Chris Thursday, February 4, 2010

    Hi Steve,

    We have a mobile workforce (500+) who would all like access to their self service hr account on their pdas (wm 6.1). The main reason for this would be viewing online payslips and booking leave of absence/training.

    Pocket IE seems to have problems with the buttons in the sshr screens however.

    Are there any plans to certify sshr with a mobile browser?



  • Steven Chan Thursday, February 4, 2010

    Hi, Chris,

    Thanks for the background on your requirements.

    We don't have any current plans for new mobile device certifications, but if there's sufficient customer demand in the future, we would revisit that.



  • Hardik Wednesday, March 10, 2010


    The 'Mobile Field Service Wireless' application is also supported on iPhone.

    As MFS Wireless is a web based application (non OAF technology) which detects the end device at run time and generates device specific markup language, in addition to Windows Mobile PDA, Smartphone and iPhone, it supports other devices like Blackberry, iMode devices, WAP and Opera (and Opera Mini) based devices as well.



  • Dominic Tuesday, March 16, 2010

    Hello Steven,

    Thank you for the great job you are doing on updating us on the various technologies at Oracle.

    Our organization is planning to buy Blackberry's for all Senior staff and since we currently use Oracle Applications (GL, AR, AP, PA, FA, CE) we needed to know if approvals could be carried out on the BB's.

    Currently most of our approvals such as Invoice Payment approvals, Project Budget approvals etc. are done through customized (in-house developed) Oracle Forms based forms that run from within Oracle EBS. Would it be possible for Senior staff to log-in to Oracle EBS from their BB's and approve these transactions?

    Thanks for your input in advance.

  • Steven Chan Tuesday, March 16, 2010

    Hello, Dominic,

    Apart from the observations made about Blackberry support within the E-Business Suite above, I don't think it's possible for me to make any comments about whether your customized Forms will work on Blackberries. We don't certify the E-Business Suite with Blackberries, so I don't have any hands-on experience with these devices.

    Forms-based content requires either JRE 1.5 or 1.6. The active question is whether a given Blackberry can run Forms and the devices can handle rendering of forms designed to be displayed on a desktop screen. This depends upon two things: the capabilities of the Blackberry, and the custom form itself.

    I would recommend that you conduct thorough tests of your custom content if you're considering supporting that configuration. I would be interested in hearing how your tests go. Good luck with that.



  • Biswa Monday, May 31, 2010

    Hi Steven,

    We are implementing Oracle ERP 12.1.1 with iSupport, Tele Service, Paybles, Receivable, GL, Cash Management, iSupplier, iProcurement, Inventory, Purchasing.

    The clients has the following requirement:

    1. Alert to supplier's mobil phone by SMS once the supply orders are approved

    2. Send alert through SMS to the mobile phone of the concerned hospital's pharmacist about the date of delivery of medicines/supplies.

    How we can provide this functionaity?

    I had raised a SR asking for any guidance and I got the link of this forum.



  • Steven Chan Thursday, June 17, 2010

    Hi, Biswa,

    I'm not intimately familiar with the EBS products that your client is using (I'm a technology stack specialist), but I don't think that there's any SMS notification capabilities built into them.

    It might be possible to extend EBS to provide those capabilities, but that would be a consulting engagement. You may wish to partner with our Oracle Consulting group if you're interested in building that kind of extension.



  • Mark Migotsky Monday, September 13, 2010

    The most common way I've seen to send an SMS notification, is to use the email capability of each provider. For example, for AT&T, you can send an email to 10digitphone#@txt.att.net; which is delivered as a text (SMS) message.

    Unfortunately, this requires knowledge of each user's cell phone provider, in addition to just their cell #. I don't know of any way to do this programmatically (and I just did a Google search, looked at one suggestion, and it showed the wrong carrier for my number - because I kept it when I switched!).

    So, if you can capture the carrier (and any subsequent changes), along with the cell #, then you can use Oracle Alert technology to send an email to the provider, which gets delivered as a text message.

  • Viren Thursday, September 30, 2010

    Just wondering if oracle is doing anything with blackberry devices? I have seen lot of information about in the crm on demand side but donot see this flowing into the vanilla sibel crm?

  • Steven Chan Thursday, September 30, 2010

    Hi, Viren,

    You might wish to ask someone in the Siebel CRM team about this. We don't have much visibility into their plans here in the E-Business Suite division.



  • Moiz Tuesday, October 26, 2010

    Hi Guys,

    We are implemention oracle WMS and MSCA at one of client site.

    We are using Intermec CK3 with IBM J9 installed as JVM.

    We are using barcode scanning with out of order functionality. We are using 2D Datamatrix barcode.

    The Probelem Is:- When we scan through mobile device using Oracle GUI installed( IBM J9), entire barcode strings gets populated into one filed. Means out of order scanning is not working.

    Same functionality works with Telnet installed on Mobile device.

    Can anybody tell me what can be Problem?

    We have CRP-2 coming in next week.



  • Mike Shaw Tuesday, October 26, 2010

    Hello Moiz, The best thing to do is raise a Service Request so Oracle Support can review your exact circumstances and try to work out what is going wrong

    Mike Shaw

  • excitingip.net Wednesday, November 3, 2010


    Just to answer an above question on how to send SMS messages based on some kind of a trigger, as long as the variables are stored in some kind of a data base (SQL), an IP PBX (IP Telephony Server like Asterisk) can fetch them from the data base and send it as an sms to any mobile number stored in the data base.

    There are two components to this solution - Asterisk Soft PBX (installed in a Server) connected to a FCT (Fixed Cellular Terminal) to send out SMS messages using SIM cards on the FCT and the Data base integration (Asterisk Server integration with SQL data base, that is).

    You can consult any good Asterisk Integration Consultant/ partner to get a better idea of how to implement it. But it is not very complex, and can be done.

  • Andrew Tindle Saturday, November 20, 2010

    Hi Steven,

    Re your comment above

    "Have no fear: we're working on the use of 11gR2 Edition Based Redefinition in E-Business Suite environments right now. Stay tuned -- more exciting news about that will be coming soon, I hope."

    Can you provide any more information regarding this?

    Many thanks


  • Steven Chan Monday, November 22, 2010

    Hi, Andrew,

    A future version of Oracle E-Business Suite Release 12 will include product-specific and ATG infrastructure level enhancements to take advantage of the 11gR2 Edition Based Redefinition (EBR) capabilities. EBR provides us with some very, very powerful new capabilities at the database layer for handling updates. We're very excited about these new capabilities. We expect that this will allow us to reduce maintenance downtimes fairly dramatically. For more information about EBR, see:




  • Saurabh Tuesday, November 23, 2010

    Hello Steven,

    We are an EBS customer and use it for CRM (Sales / Marketing), Financials, HR & Projects.

    Although we have owned Sales for Handhelds since the very beginning, we never implemented it but now that we are planning an upgrade from to R12, we are REALLY interested in providing our Sales / Marketing users (around 300) access to the appl. on their mobile devices.

    On the web, I have found references to the need for a "Oracle Mobile Applications Server" to enable mobile support for EBS but all of those references are VERY old (2001). Is there any link I could refer to get us started on this?

    Further, from the Sales for Handheld impl. guide, it looks like there is very limited support for the current mobile devices when it comes down to "direct synchronization (without going through Outlook) & connected browser, can you point me to additional documentation about it (if any) or provide your throughts?

    I'd appreciate if you can also share Oracle's future plans for EBS CRM on mobile devices.

    We see a lot happening in this area for On Demand and of late Fusion (having seen a quick demo) but nothing related to EBS Sales / Marketing which makes us wonder if Oracle has "unofficially" given up on "cool enhancements" to EBS CRM.

    Thank you.



  • Steven Chan Monday, November 29, 2010

    Hello, Saurabh,

    I looked into this with our CRM team. They replied:

    Sales for Handhelds does not require Oracle Mobile Application Server.

    The Sales for Handhelds synchronization goes through Outlook and works natively on Windows Mobile. Blackberry is also supported but not with full functionality. The road map does include Automatic Synchronization and full support for Blackberry, iPhone, and Android.

    The platform support/synchronization conversations get a little complicated -- if you're interested in learning more, I can connect you and your Oracle account team with the CRM team directly. Please feel free to drop me a line with the name of your Oracle account manager if you'd like to do that.



  • Venu Gopal Bhagavatula Thursday, December 2, 2010

    Hi Steven,

    I am currently exploring the option of opening 'Mobile Expenses Quick Entry' screen' and I am hitting 'Page Not Found' error.

    When I try to find the file under $COMMON_TOP/java/classes/oracle/apps/ap/oie, I do not find "mobileui" sub-directory, as is required by the Web HTML call for the function 'Mobile Expenses Quick Entry".

    Please let me know how to get the "mobileui" related files.

    Additional Info:


    User Function Name: Mobile Expenses Quick Entry

    Web HTML: oracle.apps.ap.oie.mobileui.ExpensesQuickEntryApp

    Issue: I am not able find the mobileui sub-directory under $COMMON_TOP/java/classes/oracle/apps/ap/oie



  • Steven Chan Thursday, December 2, 2010

    Hi, Venu,

    I'm sorry to hear that you've encountered an issue with this.

    We can provide general conceptual guidance here, but I'm afraid that this blog isn't the best place to get technical support for specific issues like the one that you're working through.

    Your best bet would be to log a formal Service Request via My Oracle Support (formerly Metalink) to get one of our specialists engaged.



  • Saurabh Tuesday, December 7, 2010

    Hello Steven,

    Thank you for your reply.

    I was probably referring to the "Oracle Mobile Application Server" in the context of the "connected browser" feature on mobile devices to enable EBS Sales users to access Oracle Sales (and hopefully Customer data as well) from their handheld devices.

    I understand that the contact / calendar / task sync goes through Outlook.

    It will be great if you can connect us with the CRM team. Our Oracle account manager is Scott Simon.

    Thanks again.



  • Regina Kezilahabi Monday, December 20, 2010

    I would like to know how can I configure approvals from Mobile devices. I use E-Suite 12

  • Steven Chan Monday, December 20, 2010


    See this externally-published article:

    Oracle Business Approvals for Managers Now Available for iPhone




  • Saurabh Wednesday, January 5, 2011

    Hello Steven,

    As you mentioned, can you please connect us with the CRM team. Our Oracle account manager is Scott Simon.

    We begin our R12 upgrade project this month and would like to get some answers about EBS CRM (Sales) on mobile devices so that we can decide whether or not to incorporate Sales for handheld (Outlook sync and Connected browser) in our R12 upgrade project's scope.

    Thank you.


  • Steven Chan Wednesday, January 5, 2011

    Hello, Saurabh,

    Scott is following up with the CRM team; he'll contact you directly with more details about this discussion.

    Good luck with your implementation.



  • Saurabh Wednesday, January 5, 2011

    Thanks a lot, Steven.

  • Venu Monday, January 10, 2011


    I know this blog is to provide conceptual overview but I was you can provide me some guidance on the issue we are having at tetratech.

    Some of our managers work at field most of the times and they normally approve the timesheets using their blackberrys. After we upgrdaded to new blackberrys, the managers can only see partial workflow notification message. Its truncating the message. When I did some research on web I found that, this is by design. They truncate all email that exceeds 32K.

    Do we have any workwround for this problem? Any input is appreciated!


    Venu Taya

  • Steven Chan Monday, January 10, 2011


    I'm sorry to hear that you're encountering this issue.

    I'm afraid that I don't have any visibility into Blackberry-specific issues like this. If you've isolated this problem to the new Blackberry devices that you've recently deployed, then your best bet might be to contact Blackberry/RIM Support for additional assistance.

    Good luck with this one.



  • Nik Tuesday, January 25, 2011

    Hi Steven,

    We intend to use blackberries for the "Wireless Maintenance User Workbench". The website is unable to detect the phone as a mobile device, instead shows the usual self service home page just like any laptop/desktop.

    The browser identification is set as "Blackberry" which is supposed to enable it to be recognized as a mobile.

    Is there anything else which needs to be done for blackberries?

  • Steven Chan Wednesday, January 26, 2011

    Hi, Nik,

    I'm sorry to hear that you've encountered an issue with this.

    We can provide general conceptual guidance here, but I'm afraid that this blog isn't the best place to get technical support for specific issues like the one that you're working through.

    Your best bet would be to log a formal Service Request via My Oracle Support (formerly Metalink) to get one of our specialists engaged.

    Please feel free to forward your Service Request number to me if it gets stuck in the support process for some reason.



  • vipul Monday, February 7, 2011

    Hi Vikram,

    SSH is certified for use with MWS and MWA.For more details refer

    Doc ID 302174.1--Securing MWA Telnet Communication using SSH



  • Suhail Hisamuddin Tuesday, February 8, 2011

    Hi Steven,

    We are researching the use of Oracle EBR features of 11g database in our company to reduce downtimes. I have read your blog about this in the past and white papers on Oracle EBR and also tried out this technology on a test database. I feel that Oracle EBR is a very interesting and provides some nice feature but I have a few questions that I would like some clarification on. I'd appreciate it if you have any input on this.

    We deploy custom code every month and generally take the Oracle Database and App Servers down during the patch process. If we were to use Oracle EBR, my understanding is that we would still need a short downtime to disconnect existing sessions and switch the database to the new edition as the default. The main reason for this is as follows:

    - If we do not disconnect existing sessions, then different sessions could be using different editions of the code which would cause confusion with troubleshooting issues. Ideally we would want the new edition code to be running for all sessions at a given instance.

    - Some of our users have Oracle Forms applications open that connect to the database (some Forms are always left open ex: on the mfg shop floor) . If we do not have a downtime, then the existing Forms session could potentially never see the new edition code

    - We have several web applications that connect to the database via a connection pool on the App Server. In order for these applications to access the new code, we would need to bounce the App Server also.

    Given this scenario, would you agree that a downtime would be needed?

    The time it takes for us to apply view/package changes during a typical patch application is just a few minutes so we are wondering if it is even worth the effort to implement Oracle EBR to save a few minutes of downtime (assuming we have to take a downtime anyway). Most of our patch application time is spent on compiling/generating Forms/Reports which has to be done in a downtime anyway since Oracle EBR is relevant only to database object changes.

    I am curious to know how other customers are using Oracle EBR in real life situations particularly in scenarios where they have applications developed using Oracle Forms or Web Apps using a connection pool. Are there any case studies out there? Is this something that is more useful for huge upgrades where hundreds of database objects are changed as opposed to routine application changes? Is there a way to force an existing session to switch to a new edition without requiring a database downtime? Are there any initiatives within Oracle (particularly the Oracle EBS team to use this technology)?

  • Steven Chan Wednesday, February 9, 2011

    Hi, Suhail,

    >Given this scenario, would you agree that a downtime would be needed?

    Yes. EBR reduces downtimes, but it doesn't eliminate them entirely. EBR requires short downtimes to switch from the old to the new code/editions. These downtimes are very fast.

    >Are there any case studies out there?

    You might wish to ask your Oracle account manager to track down Oracle references for EBR for custom applications. I don't have visibility into those types of references.

    >Is this something that is more useful for huge upgrades where hundreds of database objects are changed as opposed to routine application changes?

    I think this technology is useful for any size of applications.

    >Is there a way to force an existing session to switch to a new edition without requiring a database downtime?

    Not with our existing technology.

    >Are there any initiatives within Oracle (particularly the Oracle EBS team to use this technology)?

    Yes, we're working on incorporating support for EBR in an upcoming update for Oracle E-Business Suite Release 12. This is going well. I'll discuss this in more details here as soon as possible.



  • Firas Thursday, May 12, 2011
    We hire 1000s of employees every year, and we need a team to have full access to i-Recruitement module ON THE RAOD, we need to feed the i-Recruitement with the arrivals of new staff when they arrive -in the airport- ...
    We plan to buy iPads or Galaxies, for the ease of mobility and use them !
    is this a good reason for this forum topic :)
    Hope to hear from others who ran into this experience...
  • Steven Chan Thursday, May 12, 2011
    Hello, Firas,
    Thanks for your comment about your iRecruitment requirements.
    I would recommend logging a formal Service Request against iRecruitment with your request for this kind of mobile device support.
    I think the iRecruitment team would be interested in hearing more details about your business case and how you envision iPads or Galaxies in your approval process. For example, when you say, "feed the i-Recruitement with the arrivals of new staff" -- you should outline in your Service Request what that really means. Do you plan to upload resumes from iPads to iRecruitment? The more detail you can provide about your workflow, the better the iRecruitment team can understand the gap between what's available today and what needs to be built out.
    Feel free to send me a copy of your Service Request number.
  • Firas Saturday, May 21, 2011
    Thanks Steven
    Well, the Metalink support team, is not as proactive and open minded to discuss such cases, where clients can be a bit more than "How to" or bug resolution. At least out of my own experience!
    We are struggling to get to find out how Oracle apps would work -or not- with these devices using trial and fix approach.
    Would appreciate to know about any cases where someone managed to do this before us. not to reinvent the wheel, which again, I guess SRs are not meant for that.
  • Steven Chan Monday, May 23, 2011
    As stated in the blog article above, you should remember that iRecruitment doesn't support mobile devices today.
    My recommendation is that you log a Service Request to log an enhancement request against the iRecruitment team to document your business case for this. Support Engineers are able to identify gaps between their product's current functionality and your requested functionality, and can log enhancement requests on your behalf.
    Alternately, if you're finding the Support route to be challenging, you can engage your Oracle account manager and have arrange a meeting with the iRecruitment product managers.
  • guest Monday, May 30, 2011
    Can we use Oracle Mobile Supply Chain Applications (MSCA) on Android based devices? All i have found till now is that "Character and GUI based rendering is also supported on any PC or handheld that can run a standard Telnet client."
    Is there any place where i can find a list of devices/platforms compatible with MSCA.
  • Steven Chan Tuesday, May 31, 2011
    Hi, Guest,
    We do not currently certify any E-Business Suite products with specific mobile devices. The MCSA team might be able to share their future plans for specific mobile devices if you log a Service Request via My Oracle Support against that product.
  • Shubham R Sunday, June 12, 2011
    Hi Steven,
    Thanks for bringing this topic online.
    I have a requirement about usuage of Mobile devices for Oracle Time & Labor by entering Time sheets through mobile from the remote workers. This would be later used for further processing.
    It would be appreciated of you, if you can please let me know which mobile application and setups can be used to achieve this. Please also include the limitation, required application on the mobile etc.
    Please confirm if this is possible so far in Oracle or Not.
    Thanks & regards,
    Shubham R
  • carol rintamaa Sunday, June 12, 2011
    What does it mean that we support the CRMOD PIP to EBS (opportunity to quote) on iPad or iphone?
    I have a customer who has interest in quoting on the ipad. I'm just confused from above. Do we support this or not?
  • Steven Chan Monday, June 13, 2011

    Hi, Shubham,

    Thanks for letting me know about your requirements. Oracle Time & Labor doesn't have any dedicated mobile app support for this yet. I would recommend logging an enhancement request against that product team directly. The number of requests that they get for this will help them prioritise this type of enhancement appropriately.



  • Steven Chan Monday, June 13, 2011

    Hi, Carol,

    The CRM team doesn't support iPads, iPhones, or other mobile devices yet. If you have a customer with a specific requirement in that area, please log an enhancement request against the CRM team directly to let them know about it.

    As I mentioned in my reply to Shubham, above, the number of requests that product teams get for this will help them prioritise this type of enhancement appropriately.



  • Pankaj Sharma Saturday, June 25, 2011

    Today mobile devices are becoming more and more powerful with tablets like iPads getting deployed across corporates.

    Does Oracle plans to support eBS fully on iPad in future ? or are there any tools available for the same?

  • Steven Chan Monday, June 27, 2011

    Hi, Pankaj,

    I agree that power available in mobile devices is extremely high. I saw a report that noted that the iPad has the same number of gigaflops as a Cray supercomputer.

    We're working on our support for mobile devices for EBS. Stay tuned.



  • Santiago Thursday, September 15, 2011

    Hi Steven.

    We have EBS R11, could we approve purchasing orders through iPad 2 ? Do you know some case ?


  • Steven Chan Friday, September 16, 2011

    Hi, Santiago,

    We haven't tested that explicitly yet. Unofficially, if your purchase order approvals generate standard email notifications via Workflow, you should be able to approve them on iPads and other iOS devices using the standard iOS Mail client (I personally approve EBS iExpense expense reports via my iPad 2 every day).



  • guest Wednesday, September 28, 2011

    I was wondering if there has been any new developments around using an iPhone to enter time and/or expense? This requirement keeps coming up in discussions with companies with a mobile work force.


  • Steven Chan Monday, October 3, 2011

    Hello, Guest,

    I'd be interested in hearing more about your requirements. I'll follow up with you privately.



  • Nagesh C Wednesday, November 9, 2011


    As many have noted in the comments, we too have a large user base that would like to approve expenses, requisitions and POs via mobile devices. We are trying to come up with the best approach to support this requirement.

    The email approval via reply email is an option, though is less than ideal -- it is not an elegant solution and can result in errors when any of the generated text is altered inadvertently either by the user or the email client. Also, it appears that one cannot reassign a notification via email. Are there any security implications? Is there a secure key that is attached to the reply email?

    Oracle Business Approvals for Managers - as I understand this in a solution for Apple devices only. We have a variety of devices in service including Android, Apple and Blackberry. Does Oracle have any solution for all these, if they use complaint browsers?

    Currently our EBS is within the intranet. If we expose our EBS to the internet, is approval possible via notification? That is the user opens the notification in the application on the mobile device to approve?

    If we are within the intranet and enable VPN on the mobile device, can EBS be accessed to approve? I understand that this is a very risky proposition.



  • Steven Chan Thursday, November 10, 2011


    I understand that some customers have reservations about email-based Workflow notification approvals. I suspect that there is a way of digitally signing Workflow notifications by email, but you should validate that with a Workflow expert (which I am not).

    We have no current plans to build out additional Business Approvals for Managers apps for other platforms. I'd expect that iOS will be the only platform for that app for the foreseeable future.

    My grasp of the required architecture is not strong, but on first principles, I believe that the Business Approvals for Managers apps requires the server-based endpoint to be exposed to whatever domain your end-users are in.

    If those end-users are already within your intranet (via VPN), then they should be able to connect to the server-based endpoint within your intranet.

    Likewise, if your end-users are on the internet, then you will have to expose the server-based endpoint to the internet so that the app can reach the server.

    All that said, I haven't had a chance to work with this app and its corresponding back-end architecture. If you need an authoritative consultation with a specialist in this area, I'd suggest that you ask your Oracle account manager to arrange that.





  • Mia Urman Monday, December 26, 2011

    It looks like someone finally found an interesting solution for this issue.

    Checkout Grant Rolands blog


  • Timmy Tuesday, February 14, 2012

    Hi Steven,

    We're currently on the process of upgrading our EBS to R12.1.3 version. Could you please tell me if you have tried to use iPhone/iPad for iProcurement module in the areas of Requisition/Purchase Order Approvals or Creating a Requisition?



  • Steven Chan Tuesday, February 14, 2012

    Hi, Timmy,

    We're still in the process of validating iPads (iOS 5 with Mobile Safari) with E-Business Suite OA Framework-based products. At this point, I don't have any details that I can provide on compatibility.

    I'll post updates on this blog as soon as I have concrete information on this certification.



  • Vadim Motorkin Monday, March 19, 2012

    So it will be possible to work with Oracle forms on ipads?

  • Steven Chan Monday, March 19, 2012


    Oracle Forms requires a Java Runtime Environment (JRE). JRE doesn't run on iOS. It won't be possible to run Oracle Forms-based apps directly on the iPad.



  • Steven Chan Monday, March 19, 2012


    We don't have current plans to support Forms with the E-Business Suite on iOS clients, but if you're interested in Forms standalone apps (i.e. not EBS Forms), then you might wish to check out the discussion on a related Oracle blog for a March 29th webcast:




  • Srini Tuesday, March 20, 2012


    We are in the healthcare business and we would like to introduce the scanners at hospitals. I would like to find which scanners will have a better interface with E-Business.


    Srini C

  • Steven Chan Tuesday, March 20, 2012


    I think that you're referring to handheld barcode scanners for managing things like hospital supply chain inventories. If that's correct, your best bet would be to discuss this requirement with your Oracle account manager. He or she can provide you with the latest list of certified barcode scanners for the Warehouse Management family of products.



  • guest Wednesday, June 13, 2012

    Can Oracle r12 run on blackberry and if yes then what are the requisites required to do so

  • Steven Chan Wednesday, June 13, 2012

    Hi, Guest,

    I'd encourage you to read the article above, paying special attention to the section, "Using smartphones and mobile devices with EBS self-service apps."



  • guest Thursday, June 14, 2012

    hola, necesito que una aplicacion de Oracle Aplication Server especificamente de Forms and Report pueda sera accesada desde ipad

  • Max Arderius Thursday, June 14, 2012

    Hola Guest,

    Let me translate your question for the wider audience:

    "Hi, I need an application to Oracle Application Server Forms and Report specifically can be accessed from ipad"

    We are analyzing the feasibility of certifying Oracle Application Framework pages in E-Business Suite from mobile devices like the iPad. However, there are limitations that are specific to these platforms that restrict the use of portions such as Forms.

    Estamos analizando la viabilidad de certificar páginas de Oracle Application Framework en E-Business Suite desde dispositivos móviles como el iPad. Sin embargo, hay limitaciones que son propias de estas plataformas que restringen el uso de porciones tales como Forms.

  • Mia Urman Thursday, June 14, 2012

    As Steven mentioned above. This webinar


    discussed how Oracle Forms can go mobile. You may want to check it out.

  • prasant Thursday, July 12, 2012

    We plan to use mobile computing making use of our Oracle E-Business Suite (11i) using mobile devices, Please suggest us the best device which we can opt for?

    We plan to use this in our production shop floors as well as in Storage Areas.

    Please update....

  • Steven Chan Thursday, July 12, 2012


    What EBS products are you planning to use?



  • Cary Westmark Friday, July 13, 2012

    Anyone know why the Oracle EBS Self-Service Web Applications won't run on the new Windows Phones (7.5 Mango with IE Mobile 9)? We can get to the credentials page, but won't go past that.

  • Steven Chan Friday, July 13, 2012

    Hi, Cary,

    Thanks for letting me know about this issue. I'm sorry that you're struggling with this, but we don't actually test EBS OA Framework-based (aka. Self-Service Web Applications) on Windows Phone-based mobiles. We don't have any short-term plans to certify EBS on this platform.

    Out of curiosity, what device are you running Mango 7.5 on? Does your organization have plans to deploy these devices across the enterprise for EBS users?



  • Cary Westmark Friday, July 13, 2012

    Hi Steven,

    We have a couple different hardware devices running Windows Phone OS (Mango 7.5). The majority of our users are running the Dell Venue Pro, though we have some using the HTC Radar, Nokia Lumia 710 and HTC Arrive. Seeing that it is doing the same thing on all 4 hardware platforms and the common factor is the OS/Browser, it seems to be an incompatibility between IE9 Mobile (which is the browser on these phones) and Oracle's OA Framework-based apps. Just can't find anything that points to what the incompatibility is. We have no problem with other web apps that run on Apache servers, using Javascript, framing or any other common web app component I can think of that might be where the incompatibility lies.

    Any thoughts?



  • Steven Chan Monday, July 16, 2012

    Hi, Cary,

    I'm afraid that I don't have any theories about the root cause of the incompatibility. I suspect that it has something to do with the way the Mobile IE9 clients identify them to OA Framework, given that we expect IE clients to work in Quirks mode.

    If you can force the Mobile IE9 clients into Quirks mode, that might help. Otherwise, I'm afraid that I'd suggest using a different browser (Mobile Firefox?) to see whether it's IE-specific.



  • guest Wednesday, September 5, 2012

    Hello Steven,

    I have 2 questions for R12

    1) Is there a way to make oracle payments through Iphone or Blackberry in R12.

    2) Can we view or approve expense reports/ Requisitions via Iphone or Blackberry in R12.

    Thanks and Regards,


  • guest Thursday, September 13, 2012

    Hello, Rajeev,

    Sorry for the delay in responding to this.

    As noted in the article above, you can use iPhones, Blackberries, and other mobile devices to approve all Workflow-related notifications via email. Some mobile email clients may handle emails in non-standards-compliant ways. If you have issues with approving Workflow notifications via email, please don't hesitate to log a Service Request with Oracle Support to get assistance.



  • Susmit Friday, September 21, 2012

    Hi Steven,

    We have a requieremtn where our clinet want to receive sms corresponding to workflow notifications. I mean suppose user A approves something and it goes to User B for action, then user B wants to recieve a SMS/Text reagrding that so that if he/she is working on Site,can comeback and do the approve/reject from EBS later in the day. OR can use his/her laptop to connect to EBS from Site itself and do the neccessary action on the workflow. Can u point me to any such implementaion document link/metalink docs/web links pls.

  • Steven Chan Friday, September 21, 2012

    Hi, Susmit,

    Thanks for your suggestion about SMS message functionality. We're still working on a number of options for mobile. We don't have any ability to support SMS messaging today for E-Business Suite Workflow notifications, but I'll note that there's some interest in this.

    If you'd like to strengthen this enhancement request, I would recommend raising a formal Service Request and attaching details about your organization's requirements: EBS release, products in use, details about your mobile phone base, etc. Please forward your Service Request to me.



  • Susmit Tuesday, September 25, 2012

    Hi Steven,

    We have raised an SR 3-6228057871 (Integration of SMS Service (Notifications ),with the oracle workflow notification)with MOS where we have been told that "SMS to a mobile phone/device is not currently available. The only communication option at this time is by email notifications from workflow".(As you said). The SR conatains the deatils of EBS versions we are using.

    Our Client is India based and hence we need to send sms to mobile phones across india only.

    Please tell me what extra information u need or if you need this information to be send to you through an email.



  • Max Arderius Tuesday, September 25, 2012

    Susmit, this is a very interesting feature. Thank you for opening the SR. We will make sure Support logs an enhancement request with development so this functionality can be further analyzed to be implemented in future releases.

  • guest Sunday, October 28, 2012

    Steven Hi,

    Is there any mobile application supporting iexepnse entry or time scheduling?

    If not, Is there any plans of dealing with it in the near future?



  • Steven Chan Thursday, January 3, 2013

    Hi, Steven,

    Sorry for the delay in responding to this; it got lost in my backlog.

    I'd recommend logging enhancements against the Expenses and Timecard products, respectively. You would be amazed at how few customer requests that it takes to tip the balance on enhancements like these.



  • soum Thursday, January 17, 2013

    We need to approve/reject the oracle EBS notification using smart phone.

    We are able to publish web services of oracle EBS using PL/SQl API for workflow notification.

    (when we typed in web browser http://frsdev.moe.gov.sa:8007/webservices/SOAProvider/?testquery

    The output is -------------> TEST RESPONSE)

    Do we need to use the same API to approve/reject the workflow notification in APEX 4.2?

    ( Once we are successful , we will use it for smartfone.)

    What is the exact steps to achieve this solution.

  • Steven Chan Friday, January 25, 2013

    Hi, Soum,

    I'm afraid that we don't have the capacity to provide detailed technical guidance on building third-party mobile apps on this blog. Best of luck with your development efforts.



  • Wily Wednesday, February 6, 2013

    Hi Steve..

    in our company has new project to make real time transaction on EBS Oracle. in this case we want do completion WIP and Move order in EBS is real time. it means we want use some device that can help me to do that.

    do you have any suggest for our project?

    Need fot your repply..



  • Steven Chan Wednesday, February 6, 2013

    Hi, Wily,

    I don't think I understand how your requirements map to mobile devices. Blog comments may not be the best way of getting this kind of advice.

    I think a better option would be for you to have a discussion with someone in Oracle Consulting. Feel free to let me know if you'd like me to pass on your contact information to someone in that group.



  • guest Wednesday, February 6, 2013

    Wily, my organization can help you with your question. Please feel free to call me at 214.497.3829.


  • Luisito Friday, March 22, 2013

    Hi Steven,

    We are looking to implement APP for iExpense to cater for our users who have mobile devices. I am researching for information if Oracle already available APP for iOS and Android devices; what I found out is iReceipts, which is for PeopleSoft.

    I also saw a couple of companies that already developed APP for iExpense (APPZEN and EZExpense - KNS Technology).

    If necessary, we might develop our own APP, but I am not sure where to start; what are the hardware and software requirements. I know it's a loaded question but it will really be a good help if you can give some directions where to start.



  • Melinda Sunday, March 24, 2013

    Hi Luisito,

    You could try building your own app using Oracle ADF Mobile and connect it to your ERP system. Here's some detailed information:


  • Steven Chan Monday, March 25, 2013

    Hi, Luisito,

    In case you missed it, see:

    Apple iPads Certified with Oracle E-Business Suite 12.1


    You don't need an app to approve iExpenses notifications. You can simply use any standards-compliant mobile mail app to do that. This includes the Mail app delivered with iOS devices.



  • Asad Nawaz Khan Wednesday, June 12, 2013

    We want to integration our ordering cycle using hand held devices. Here is the brief detail of the same:

    The sales person get the items / SKU quantitative details from warehouse on his device (Input from Oracle Inventory)

    Goes to the shop in the area and record the orders in hand held device

    Come back to office and pass the data from hand held device to Oracle Order management module automatically (interface)

    Based on above; can you please advice the solution and hard ware components


  • Steven Chan Wednesday, June 12, 2013

    Hello, Asad,

    I'm afraid that this blog might not be the best venue to specify a complete solution for you. I've passed your email on to our R12 Center of Excellence; they should be able to assist with a detailed requirements analysis and technical solution.



  • guest Monday, August 5, 2013

    Hi Steven,

    Have you tried one of the Android apps for EBS below ?

    WildWing Launcher Oracle EBS



  • Steven Chan Monday, August 5, 2013

    Hi, Nelson,

    No, I'm afraid that we don't have the resources to evaluate third-party apps like this. See:

    Certification and Support for Third-Party Products (Oracle E-Business Suite Technology)




  • Chima Thursday, September 5, 2013

    Hi Steve.

    We currently access and approve Oracle workflow notifications via Blackberry devices but not Z10 and Q10. Any solution?


  • Steven Chan Thursday, September 5, 2013

    Hello, Chima,

    We don't certify Blackberry devices with the E-Business Suite.

    I'm assuming that you're attempting to reply to email-based workflow notifications using the native mail app that comes with the Z10 / Q10 devices. Are the emails being truncated in some way?



  • ramakrishna.basa Tuesday, September 24, 2013


    We are planning to develop a Order to Cash cycle using ADF Mobile for a customer.

    1. Orders will be entered in Mobile (iOS)

    2. Picking and Shipping using Mobile(iOS)

    3. Invoice Generation using Mobile(iOS)

    4. Payment Receipts using Mobile(iOS)

    How the integration can be done between Mobile and Oracle EBS.

    Do we need to use Custom Web Services to execute the functions in Oracle EBS?.

    Is there any Standard Web Services available to achieve the above requirement.

    Please help for the above requirement.



  • Steven Chan Friday, October 11, 2013

    Hello, Ramakrihsna,

    I'm glad to hear that you're considering building a custom app to support the Order to Cash process.

    We are currently working on producing an SDK to support mobile development in E-Business Suite environments. That SDK will be accompanied by development-oriented documentation.

    Oracle's Revenue Recognition rules prohibit us from discussing certification and release dates, but you're welcome to monitor or subscribe to this blog. I'll post updates here as soon as soon as they're available.



  • Mike West Wednesday, January 29, 2014

    I recently made a CLAF skin for OAF e-Business Suite for an iRecruitment customer.


    This works fine on all devices/browsers except the iPad and iPhone.

    For some reason, the iOS devices default to 'Swan' look and feel on their system. They get the same default to 'Swan' issue when using a default skin also - Browser Look and Feel.

    Has anyone experienced OAF incompatibilities before with particular server setup and iOS devices?

    I can't even see how this is technically possible...


  • Anand Tuesday, February 11, 2014

    Hi Steve,

    Our organization is looking forward to use smart phones with EBS R12.1.3. Initially we are looking for approve/reject functions iExpense, MRS etc. Please advise what all components need to be installed on server? SOA, weblogic, ADF/jdeveloper etc? Is there any oracle doc ID which gives step by step approach for this?



  • Max Arderius Friday, February 14, 2014


    The SOA Suite team had a documented procedure to use SOA Suite with EBS for Mobile Apps. You may want to contact your Sales representative so they can put you in contact with that team.

  • guest Friday, February 14, 2014


    I also wanted to mention that we are in the process of building new mobile apps to handle approvals and other functionalities that makes sense to be executed from a mobile device. We would love to hear more requirements so that we can build them into our upcoming apps.

    If you have specific use cases and requirements for mobile apps for E-Business Suite, please send them to Max.Arderius@oracle.com.

  • siddharth Thursday, June 26, 2014


    I would like to know whether we can integrate Mobile App developed using Oracle Mobile Framework with Oracle 11i, R12.1.3, R12.2 and Fusion.

    Is there any challenge/bottleneck in using with R12.1/R12.2

    Specific advantages using R12.2 over R12.1 for Mobile App

  • Youcef Wednesday, April 15, 2015


    I would like to know if Oracle ERP can send SMS notification about specific events, like for example : PO approval, PR status.

    Thank you,

  • Max Arderius Monday, April 20, 2015


    SMS notification support is currently a roadmap item for future releases.



  • Elmer Wednesday, December 2, 2015

    PO approval are not getting approve via smart phone android. When user clicks on approve button after receiving the emails, the same is not getting approved. When open oracle system to the browser PO was inprocess.

    Any solution about this issue..

  • Steven Chan Wednesday, December 2, 2015

    Hello, Elmer,

    I'm sorry that you're encountering issues with this.

    I'm sorry to hear that you've encountered an issue with this.

    We can provide general conceptual guidance here, but I'm afraid that this blog isn't the best place to get technical support for specific issues like the one that you're working through.

    Your best bet would be to log a formal Service Request via My Oracle Support (formerly Metalink) to get one of our specialists engaged.

    Please feel free to forward your Service Request number to me if it gets stuck in the support process for some reason.



  • ChanPathan Thursday, April 21, 2016

    Hi Steve,

    We are looking to implement the solution for couple of HR mobile Apps with our 12.1.3 instance.

    Do we need to enable the SOA Integrated Gateway that is available with the 12.1.3 out of the box as part of the overall implementation ..?


    Chan Pathan

  • Steven Chan Thursday, April 21, 2016

    Hi, Chan,

    No, the Integrated SOA Gateway is not required for EBS mobile apps. You only need to install the EBS server-side prerequisites for the latest mobile apps. You can start here:

    Oracle E-Business Suite Mobile Apps, Release 12.1 and 12.2 Documentation Index (Note 1641772.1)



  • Konstantin Thursday, July 26, 2018
    Dear Steven,

    I would highly appreciate if you find time to look on SR 3-17775578631. Knowing your experience in mobile features of OeBS it's very important for us to know your opinion regarding our discussion with Oracle Support Team.

    BR, Konstanin
  • Steven Chan Friday, July 27, 2018
    Hello, Konstanin,

    Sorry to hear that you're encountering this issue.

    We don't test Outlook apps on Office 365 Pro Plus with Workflow notifications. We will try to investigate this. Since it only occurs in those mobile apps, it's possible that we'll need to engage Microsoft Support to assist with this one.

    Please monitor your SR for updates.

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