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New EBS 11i Patch Wizard Identifies Patches Needed for Extended Support

Steven Chan
Senior Director
Premier Support for Oracle E-Business Suite Release 11i ends in November 2010.  Extended Support begins when Premier Support ends, providing coverage until November 2013. A new set of minimum technical requirements for Apps 11i goes into effect when Extended Support begins in November 2010.  These new minimum baseline patch requirements are listed in: The Oracle E-Business Suite Release 11i Patch Wizard has been enhanced to generate a detailed report of the patches required to bring your E-Business Suite 11i environment up to the minimum baseline patching level.  This enhanced Patch Wizard is now available for download:
Screenshot of updated EBS 11i patch wizard showing Minimum Baseline Support column
Your feedback is welcome We're extremely interested in hearing about your use cases and your experiences with this updated Patch Wizard. Please post a comment here or drop us a line with your thoughts. What are the impacts of this new baseline? As always, Oracle Support will assist with diagnosis, triage, and debugging of any issues that you report for your E-Business Suite environment.  You will continue to have access to any existing online support tools, knowledge base documentation, and pre-existing fixes. If you report a new issue that requires a new bug fix, you should be aware that new patches will be released only for the new baseline patches listed in the Minimum Baseline Patch Requirements Note.  You should plan to apply the baseline patches (at minimum) listed in Note 883202.1 by November 2010 in order to receive any new bug fixes. Minimum Baseline Patch Requirements
  • Oracle E-Business Suite Release 11.5.10 Consolidated Update 2 plus additional patches listed in Note 883202.1
  • ATG Rollup Patchset 6 (11i.ATG_PF.H.delta.6, Patch 5903765)
  • 10.2.0.4 Database or 11.1.0.7 Database
  • Forms6i Patchset 19 (version 6.0.8.28, Patch 6194129)
  • Oracle HTTP Server MLR Patchset 4393827
  • Sun Java Runtime Engine (JRE) 1.6.0_03 or higher
The baseline versions listed here (and in the Note) are current as of the document's release date but may change in the future.  Any changes will be communicated via Note 883202.1.  If you've found this article as the result of a web search, I would strongly encourage you to check the latest version of the Note for the current information. What EBS 11i products are affected by this new baseline? In addition to the major technology stack components shown above, Note 883202.1 contains additional minimum baseline requirements for:
  • Applications Technology
    • Common Applications Calendar
  • Contracts
    • Core Contracts
    • Procurement Contracts
    • Project Contracts
    • Sales Contracts
    • Service Contracts
  • Customer Data Management
    • Customers Online
    • Trading Community
  • Financials
    • Assets
    • iAssets
    • Advanced Collections
    • Bill Presentment Architecture
    • Cash Management
    • E-Business Tax
    • Financials for the Americas
    • Financials for Asia/Pacific
    • Financials Common Country
    • Financials for EMEA
    • Financials for India
    • Internet Expenses
    • Lease Management
    • Loans
    • Payables
    • Payments
    • Property Manager
    • Public Sector Budgeting
    • Public Sector Financials
    • Public Sector Financials (International)
    • Receivables
    • iReceivables
    • Treasury
    • U.S. Federal Financials
  • Human Resources
    • Advanced Benefits
    • Approvals Management
    • HR Intelligence
    • Human Resources
    • Labor Distribution
    • Learning Management
    • Payroll (All Localizations)
    • Payroll (International/Custom)
    • iRecruitment
    • Self-Service Human Resources
    • Time and Labor
    • US Federal Human Resources
  • Intelligence
    • Balanced Scorecard
    • E-Business Intelligence
  • Interaction Center
    • Customer Interaction History
  • Logistics
    • Inventory Management
    • Warehouse Management
  • Manufacturing
    • Cost Management
    • Quality
    • Supply Chain Globalization
    • Work in Process
  • Marketing and Sales
    • Incentive Compensation
    • Marketing
    • Partner Management
    • Quoting
    • Sales
    • Sales for Handheld
    • Sales Offline
    • Territory Management
    • Trade Management
  • Order Management
    • Advanced Pricing
    • Configurator
    • Order Capture
    • Order Management
  • Procurement
    • iProcurement
    • Purchasing
    • Sourcing
    • iSupplier Portal
    • Supplier Scheduling
  • Product Lifecycle Management
    • Advanced Product Catalog
    • Bills of Material
    • Document Management and Collaboration
    • Engineering
    • Item Master
  • Projects
    • Grants Accounting
    • Project Billing
    • Project Collaboration
    • Project Costing
    • Project Portfolio Analysis
    • Project Foundation
    • Project Resource Management
    • Projects
  • Service
    • Advanced Scheduler
    • Complex Maintenance, Repair & Overhaul
    • Customer Care
    • Depot Repair
    • Field Service
    • iSupport
    • Teleservice
  • Supply Chain Planning
    • Demand Planning
    • Production Scheduling
    • Strategic Network Optimization
References Related Articles

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Comments ( 39 )
  • Jay Weinshenker Wednesday, September 8, 2010

    All I can say so far is THANK YOU for providing this. We first went thru the list manually and identified a number of patches to apply. We got those in, but this should allow us to verify we're all good in an automated way.

    Much thanks to the people who put this together.


  • Steven Chan Wednesday, September 8, 2010

    Hi, Jay,

    Glad that you think this will be useful. I'd be very interested in hearing your assessment of this tool after you've had a chance to compare it to your manually-generated list.

    Regards,

    Steven


  • Bhaskar Koniki Thursday, September 9, 2010

    I have installed new Patch wizard patch and Recommandation/Analysis request. After running for few hours, all I see is below

    "The above criteria resulted in no rows"


  • Steven Chan Thursday, September 9, 2010

    Bhaskar,

    I'm sorry to hear that you may be having issues with this update.

    I'd like to get you some help to investigate this further. Can you log a formal Service Request via My Oracle Support (formerly Metalink) to get one of our specialists engaged?

    Please feel free to forward your Service Request number to me if it gets stuck in the support process for some reason.

    Regards,

    Steven


  • Ian Neal Friday, September 10, 2010

    Hi Steven,

    Well I successfully installed the patch and ran the Recommend/Analyze Patches task. A few hours later it came back with a top line saying 453 patches!!!

    I clicked onto details and found that 453 was the total for applied, unapplied and missing (what is the difference between those last two?) patches.

    The report was also not limited to those products that were APPLFULL, APPLSHAR and Pseudo ones, so it means I have almost 20 pages of results to look through :(

    I have logged an SR on this problem.

    Regards,

    Ian


  • Steven Chan Friday, September 10, 2010

    Hi, Ian,

    That's an intimidating report, for certain. Can you forward your SR number privately? I'd like to have someone from our Development team work with your Support Engineer on this.

    Regards,

    Steven


  • Suneel Friday, September 10, 2010

    Hi Steven,

    We are going for the baseline upgrade in 2 weeks.

    I applied this patch on the baseline test instance and it came back with a top of 453 patches.

    Once i click it i had the following

    1. Recommedned patches for current code level

    --No rows

    2.Patches that introduce new code levels

    --No rows

    3.Extended Support

    -- 227 Records

    -- 1 Unapplied and 226 applied.

    Looks like the wizard is working for me. I now know that my patch analysis for the baseline upgrade is good.

    Thanks

    Suneel


  • Steven Chan Friday, September 10, 2010

    Hi, Suneel,

    Thanks for sharing your experiences with us. It sounds like you're in good shape for November!

    Regards,

    Steven


  • Michel Wednesday, September 15, 2010

    Hi Steven,

    .

    I agree with one of the comments that it would be nice/usefull if the report could only display the INSTALLED, SHARED and PSEUDO products and not the INACTIVE products as these do not need to be patched.

    .

    Also it would be nice it this report could be exported to another format ex: Excel

    .

    Thanks


  • Steven Chan Wednesday, September 15, 2010

    Hi, Michel,

    Thanks for your feedback. I've passed it on to our development team for that product.

    Regards,

    Steven


  • Bhaskar Koniki Wednesday, September 22, 2010

    After loading PatchBundle.zip, patch wizard now works for us and I can see the report. May be since we are using Patch Wizard first time, it needs PatchBundle.zip file.

    We have another quesiton, for which I opened SR with Oracle. Currenly we have HR product as shared and we really do not use this module. so even in this case, do we have to apply HR_PF.K.Delta3 ( extended support patch ) as we are currenly on HR_PF.I and upgrading to another family pack is difficult.


  • Ian Neal Wednesday, September 22, 2010

    I seem to remember reading somewhere that even shared products should be patched (or perhaps that was just shared HR). Would be interesting to know what response you get Bhaskar


  • Ian Neal Thursday, September 23, 2010

    We've hit two issues so far:

    1/ Even though we have OIE.K.2 installed the new filter says we need to install OIE.J Rollup 3 (4587858)

    2/ Even though we have Inventory Release 11.5.10 Rollup Patch 21 installed (9649124), the new filter says we need to install Inventory Release 11.5.10 Rollup Patch 14 (7666112).


  • Steven Chan Thursday, September 23, 2010

    Hello, Bhaskar,

    Thanks for sharing your experiences with our readers.

    As explained in the note, you need to patch all shared products to the minimum baseline patches listed in Note 883202.1 to be eligible for Extended Support.

    Regards,

    Steven


  • Steven Chan Thursday, September 23, 2010

    Hi, Ian,

    It's possible that you have an older infobundle.zip in place. If you still encounter this issue with the latest infobundle, can you log a formal Service Request with the details so that we can help you investigate?

    Regards,

    Steven


  • Pradeep Tuesday, September 28, 2010

    Hi Steve,

    We have applied Patch 9803629 (Patch Wizard) to our Patch Instance to identify patches needed for extended support . But the Recommend/Analyze Patches for support filter returns zero rows where in it should have listed all the applied patches and unapplied patches for availing extended support. I have created SR 3-2153308461 for this .

    Regards,

    Pradeep


  • Steven Chan Tuesday, September 28, 2010

    Hi, Pradeep,

    I'm sorry to hear that you've encountered an issue with this patch. I appreciate your taking the time to tell me about your logged SR.

    This sounds like an issue with a missing infobundle, but in case it's more serious than that, I've passed this on to our Patch Wizard team. We'll ensure that the Support engineer assigned to your coordinates with our development team if this is due to an underlying bug.

    Regards,

    Steven


  • Pat Turner Tuesday, October 5, 2010

    Hi Steve,

    Could you provide a SQL script to report the same information on the "Recommended Patch Results" screen?

    It took 86 hours to run. Having an option to exclude Inactive products, before running the requests would be a nice option and may reduce run time.

    When I looked at the recommendations page I was surprised that some of the patches in note 883202.1 were not in the list. For example, I did not find Project Contracts patch 5345550 11.5.10 Rollup Fixes 1. Perhaps it's just buried among the 855 recommended patches listed.

    Other suggestions, add ability to resize column width, select/deselect columns, add full product name.

    Warm Regards,

    Pat


  • Steven Chan Tuesday, October 5, 2010

    Hi, Pat,

    Thanks for the feedback. Could you log a formal Service Request requesting these additional capabilities via an enhancement request? I've passed your remarks on to our development team, but the metrics from our Service Request process are vital to establishing the official priority of enhancement requests.

    Regards,

    Steven


  • Mark Brzostowski Wednesday, October 6, 2010

    Steven,

    Whom would I speak with on the changes to the Patch Wizard?

    From my point-of-view, Oracle made a good tool worse.

    Until I put on this new patch to add the "SUPPORT" filter, I used the Patch Wizard to produce a list (manual cut and pastes as there is no reporting feature in Patch Wizard) of all patches that were recommended to be applied.

    Now new categories were added: Applied, Unapplied, and Missing.

    1. When I go to produce the list of patches I feel are needing to be applied, I now see "Applied" patches, why? I applied these patches, why should I still see them?

    2. The "MISSING" category: At first glance, I thought this meant that I needed to apply this patch because it was missed as a pre-requisite patch. (Oops, wrong again.) This is another patch that was APPLIED but has missing pre-requisites that need to be applied if you use that product (I am still on 11i so I cannot filter by licensed products). Why am I not again only seeing the list of patches that I need to apply.

    3. I mentioned this one before but I will mention it again. Why isn't there a way to report the patches that need to be applied? It would also be nice, if I chose to see this, to see the impact analysis in a report too.

    4. To continue on my enhancement requests: My installation is a Multi-OS Multi-Language install. Could there also be a way to download and merge Multi-OS patches with the Multi-languages?

    Thank you on the attempt to present the information. Aside from the reporting enhancements, my complaint simply is:

    I expected to see a listing of patches that need to be applied but instead the picture is confused with patches that have been already applied.

    Feel free to contact me directly if you would like to discuss. I would be happy to make recommendations.

    By the way, I already have a SR open requesting enhancements to add the reporting pieces.


  • Steven Chan Thursday, October 7, 2010

    Hi, Mark,

    I appreciate your taking the time to put this analysis together. I've passed it on directly to our Patch Wizard development team for their review. This is very useful feedback, and I'll let the team know that you're willing to talk about this with them in more detail.

    Can you post or email me your Service Request number?

    Regards,

    Steven


  • Mark Brzostowski Friday, October 8, 2010

    I emailed you the SR number. Let me know if you did not receive it.


  • Steven Chan Friday, October 8, 2010

    Hello, Mark,

    I got it. Thanks -- I've passed it on to our patch wizard development team. It would be helpful if you could ensure that all of your comments posted here are also reflected in your enhancement request via your logged SR. We consider this blog to be an informal communication channel that augments the formal channels such as My Oracle Support.

    Regards,

    Steven


  • Sam Friday, October 8, 2010

    Is there a way to download the patch wizard final report

    I currently see no way other than cut/paste or taking screen shots

    TIA,Sam


  • Mark Brzostowski Monday, October 18, 2010

    Hello again Steven,

    So much for the SR. The development team pointed me at a FAQ that I already looked at.

    They also stated that I misunderstood the definition of "MISSING" and incorrectly cited information from the FAQ.

    I was asked to open an ER, which I am assuming is an Enhancement Request. I never created an Enhancement Request; where would I find this?

    Lastly, I responded back to the SR stating that the information that development thought was in the FAQ was not. The Analyst's response on the SR was "Unfortunately that's all the information we can give you as that's the information i received from development".

    Again, I would be more than happy to discuss this offline as I am not certain that this blog is the best place to work this issue.

    As you can see from the many updates/comments to this blog article, I am not the only one requesting enhancements.

    Thanks again for your help.


  • Robert Heyes Tuesday, October 19, 2010

    I have raised an SR against patch 9803629 on HP-UX, this patch connects as AK but failed with invalid username password as we have changed our schema passwords and didn't prompt for new credentials.


  • Steven Chan Thursday, October 28, 2010

    Robert,

    I'm sorry to hear that you're having trouble with this. I trust that your Support Engineer will let us know if this is a real bug rather than a configuration or setup issue.

    Please feel free to forward your Service Request number to me if it gets stuck in the support process for some reason.

    Regards,

    Steven


  • Antonio Friday, October 29, 2010

    hi, we are going to install SE patch, wizard show 227 patch, beetwen, missing and unapplied, but the info of impact still not show and concurrent is still runing since 25 hours!!! i hope the monday will be ready to beging with patching, comment to you my work in progress and any support to you help.


  • Steven Chan Friday, October 29, 2010

    Hi, Antonio,

    Thanks for sharing your experiences so far. Good luck with the rest of the analysis run. Remember, you shouldn't hesitate to log a formal Service Request via My Oracle Support (formerly Metalink) to get one of our specialists engaged if you encounter any issues.

    Please feel free to forward your Service Request number to me if it gets stuck in the support process for some reason.

    Regards,

    Steven


  • Sripada Monday, November 1, 2010

    Hello, What was the solutionto resolve following issue. I am encountering the same

    "Even though we have Inventory Release 11.5.10 Rollup Patch 21 installed (9649124), the new filter says we need to install Inventory Release 11.5.10 Rollup Patch 14 (7666112)."

    I just loaded the latest infobundle successfully. Still the report does not mention about rup14.

    Thanks,

    Sripada


  • Steven Chan Monday, November 1, 2010

    Hello, Sripada,

    I'm sorry to hear that you've encountered a problem with the latest Patch Wizard.

    We can provide general conceptual guidance here, but I'm afraid that this blog isn't the best place to get technical support for specific issues like the one that you're working through.

    Your best bet would be to log a formal Service Request via My Oracle Support (formerly Metalink) to get one of our specialists engaged.

    Please feel free to forward your Service Request number to me if it gets stuck in the support process for some reason.

    Regards,

    Steven


  • Dave Tuesday, February 7, 2012

    I have run the patch wiizard in 11i(11.5.10.2) for support . I see that there are two sections .

    1) extended support

    2) production bug support

    Do i have to apply both extended support and production bug support patches


  • Max Arderius Wednesday, February 8, 2012

    Dave,

    It depends on each particular situation. The Recommended Patches for Current Code Level has four sections:

    - Recommended Patches for Current Code Level

    - Patches that introduce New Code Levels

    - Extended Support

    - Production P1 Bug Support

    "Production P1 Bug Support" is actually a sub-set of "Extended Support". In other words, if you apply all the patches that appear in the "Extended Support" report, you will also be applying the ones for "Production P1 Bug Support".

    You can also consult the following MOS Notes for more information on the criteria for each situation:

    1215824.1 : Production Sev 1 Bug Support for Oracle E-Business Suite 11.5.10

    883202.1: Patch Requirements for Extended Support of Oracle E-Business Suite Release 11.5.10


  • Dave Wednesday, February 8, 2012

    Thanks Max :

    I see lot of patches that we are not using . Do you think we go tto apply these patches in our env .


  • Dave Wednesday, February 8, 2012

    Sorry i mean we are not using some of the modules in our env . Do you still think we need to apply these patches to have a exteneded support


  • Max Arderius Wednesday, February 8, 2012

    Dave,

    If the list is recommending a patch for a module that is not fully installed (or in use), then you don't need to apply it. However, if the module is in shared mode, I would suggest to apply them since other modules might require some of the shared components.


  • guest Wednesday, April 11, 2012

    Hi Steven,

    "If you report a new issue that requires a new bug fix, you should be aware that new patches will be released only for the new baseline patches listed in the Minimum Baseline Patch Requirements Note." - does it mean if we didn't bring our patch level the to Minimum baseline, the "only" impact is that we will not get new patches, other support such as data fix will still applicable?

    Thank you

    Yiwen


  • Steven Chan Thursday, April 12, 2012

    Hi, Yiwen,

    It depends.

    All Oracle Support 11i testbed environments used for debugging customer issues are now at the minimum baselines. If Oracle Support has difficulty in isolating the root cause of a reported issue in an environment below the minimum baseline, they may be unable to assist with issues that don't necessarily require new patches (e.g. data fixes). That's a worst-case scenario.

    Regards,

    Steven


  • Yiwen Thursday, April 12, 2012

    Hi Steven,

    Thank you so much!

    Yiwen


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