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Extended Support Fees Waived for E-Business Suite 11i and 12.0

Steven Chan
Senior Director

[Mar. 13, 2012 update: The Oracle Software Technical Support Policies document is now updated to reflect these fee waivers]

Extended Support fees for Oracle E-Business Suite Release 11i and 12.0 have been waived.  These fee waivers cover the entire three-year Extended Support periods for both of these releases:

  • EBS 11i Extended Support from November 1, 2010 to November 30, 2013
  • EBS 12.0 Extended Support from February 1, 2012 - January 31, 2015

Customers with an active Oracle Premier Support for Software contract will automatically be entitled to Extended Support coverage for EBS 11i and 12.0.  Also remember that Extended Support fees are waived for the first year of EBS 12.1 Extended Support.

Diagram showing EBS 11i 12.0 and 12.1 Premier and Extended Support dates


Where is this documented officially?

These Extended Support fee waivers are published here:

Support dates for Premier and Extended Support for the E-Business Suite are published here on the Oracle Lifetime Support -- Software Brochures site:

Minimum patching baselines required

These fee waivers do not change the minimum patching baselines for each of these EBS Releases.  For more details about those minimum baselines, see:

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Comments ( 12 )
  • Jay Weinshenker Monday, February 20, 2012

    This is great news - can you give us any insight as to why Oracle made this change? Specifically, I'm curious if this is due to 12.2 / 12.1.4 taking so long to be available.

    Regardless, great to see.

  • Steven Chan Monday, February 20, 2012

    Hi, Jay,

    Indeed, I think it's great news, too. I'd can't comment on the underlying motivation, but I think it will be very welcome in these tough economic times.



  • Peter Gilchrist Tuesday, February 21, 2012

    Hi yes this is great except I have already paid for 2 years of extended support on 11i...so of the 3 years originally planned for extended I am getting the final year free ..will we receive money back for year 1 and 2 per chance ;-)?

  • Steven Chan Tuesday, February 21, 2012

    Hi, Peter,

    I don't have any insight into that, I'm afraid. I'd recommend contacting your Oracle account manager to discuss this.



  • Cheryl Thursday, February 23, 2012

    Hi Steven

    I can't find any mention of an extended support fee waiver for 12.0 in any of the official documentation. It only refers to 11.5.10 and 12.1???

    Could you please confirm.



  • Steven Chan Friday, February 24, 2012

    Hi, Cheryl,

    Yes, you're right. I've been informed that the references to the 12.0 waiver in the "Oracle Software Technical Support Policies" document are still pending.

    In the interim, this announcement is published in:

    "E-Business Suite 12.0.x Extended Support Waiver"

    Note 1313748.1



  • Marshall Friday, October 5, 2012

    Steve, during openworld this week there were rumors floating around about another possible extension of 11i support. Is there any truth to this and if so, is there a new date when extended coverage will end? Will any extensions beyond Nov 2013 have a cost associated with it?


  • Steven Chan Tuesday, October 9, 2012

    Hello, Marshall,

    I'm sorry that we didn't get a chance to meet at OpenWorld. Please see this latest article:

    EBS 11i and 12.1 Support Timeline Changes




  • guest Tuesday, December 18, 2012

    Hi Steve,

    Your blog has tons of info, I am an Apps tech guy started involving into Licensing in my Organisation. We are on 12.0.4 and with DB on we Functionally doesn't have a requirement for Up-gradation but seeing from the Oracle perspective about the Premiere and Extended Support we are worried. we doesn't know under which category we fall. Is an upgrade compulsory, I know that I will not get new bug fixes on this version but other than that what is the reason I should upgrade my Application and DB from Oracle perspective. Please help us as we are not in reach of the Account Managers and want to get the info from u asap.

    Thanks in advance,


  • Elke Phelps (Oracle Development) Tuesday, December 18, 2012


    Upgrades are not mandatory; however, we highly recommend upgrading and keeping your Oracle E-Business Suite application and technology stack components up-to-date.

    Why bother upgrading? You should upgrade because in the long run, it is cheaper and safer. Failure to maintain your system means...

    The greater the chance that more work is required to isolate and resolve issues.

    The greater the likelihood of encountering an avoidable known issue.

    The greater the risk of upgrading from an untested configuration to a new version.

    The greater the effort required to upgrade to new versions.

    The greater the risk that you will not be able to get patches for your existing configuration.

    If you are running a configuration per current published lifetime premier support policies, you will continue to receive the following:

    Bug fixes

    Security alerts

    Critical patch updates

    Tax, legal and regulatory updates

    Performance enhancements

    Certification with most existing Oracle products

    Certification with most existing third-party products/versions

    Certification with most new third-party products/versions

    Certification with most new Oracle products

    Major product and technology releases

    Release 12.1 provides a number of enhancements to many product areas. You may review key features in the Release 12.1 Business Value section of the Planning Your Oracle E-Business Suite Upgrade from Release 11i to Release 12, MOS Note 1406960.1. The following is a link to MOS Note 1406960.1


    Additional details regarding the business value of E-Business Suite Release 12.1 may be found in the Upgrade Solution Factory. The following is a link to the Upgrade Solution Factory:




  • wendell Tuesday, November 5, 2013

    Can you tell me when Oracle provide R12.2 training course?



  • Steven Chan Monday, December 23, 2013

    Hello, Wendell,

    We're working with Oracle University to provide new courses for EBS 12.2 right now. Watch this blog for updates, which I'll post as soon as they're available.



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