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Oracle E-Business Suite Development & Product Management

Reminder: EBS 12.1.3 Moves to Sustaining Support on Jan 1, 2022

Elke Phelps
Product Management Director
Oracle E-Business Suite (EBS) 12.1 has been in Premier Support since May 2009.  EBS 12.1.3 will move to  to Sustaining Support on January 1, 2022.  See the following for more information:

If you are an EBS 12.1 customer that is planning to upgrade to EBS 12.2 or move to Oracle SaaS but are not able to complete the transition prior to January 1, 2022, you may use Oracle Market Driven Support (MDS) to bridge the support gap.  Additional details regarding MDS for EBS 12.1.3 are available here:

What is provided with Sustaining Support?
You can request diagnostic assistance for EBS 12.1 issues and download existing patches and documentation.  Sustaining Support does not include the following:

  • New updates, fixes, security alerts, data fixes, and critical patch updates
  • New tax, legal, and regulatory updates
  • New upgrade scripts
  • Certification with new third-party products/versions
  • Certification with new Oracle products

For more information regarding Oracle Premier Support, Extended Support and Sustaining Support, see the following:

References

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