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Database 12.1 Extended Support Fee Waived through July 2019

Steven Chan
Senior Director

Oracle's Lifetime Support policy has three phases:  Premier Support, Extended Support, and Sustaining Support.  For details about coverage during each phase, see:

You can purchase a support plan for your licensed products to obtain Premier Support.  There is an additional fee for Extended Support. 

Premier Support for Database 12.1 runs to July 31, 2018. Extended Support for Database 12.1 runs to July 31, 2021. The Extended Support fee for Oracle Database 12c 12.1 has been waived to July 31, 2019.  See:

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Comments ( 4 )
  • Dillon Tuesday, February 12, 2019
    We just confirmed from Oracle Support that, as of today, Feb 12, 2019, EBS 12.1.3 is NOT certified with RDBMS 18c.
    We find ourselves in a very difficult situation. The fee waver expiration has pretty big impact; to avoid fee increase for the support in July 2019, we need to upgrade our RDBMs, but the current version 18c is NOT certified by Oracle (for EBS customers), and the next version of RDBMS (19c) is NOT even available yet. I am pretty sure we are not alone in this situation. Can you please provide guidance/advice what we should be doing? Fee waiver is expiring in a few months.
  • Janet Crossley Thursday, February 14, 2019
    We are looking to start our upgrade to EBS 12.2 from 12.1.3 starting this year and I'm concerned that EBS 12.2 is only currently certified with 12.1.0.2 of Oracle Database, with this version due nto go into extended support in July of this year. Is EBS 12.2 ever going to be certified with Oracle Database 12.2?
  • Elke Phelps (Oracle Development) Friday, February 15, 2019
    Dillon, Thank you for your post. I understand your concerns. Please reach out to your Oracle Account Team and ask them to request an exception to extended support for your Oracle E-Business Suite Release 12.2/1.1 Oracle Database 11.2.0.4/12.1.0.2 environment. These requests are currently being reviewed on a case by case basis.

    If your Oracle Account Team needs guidance on the process for submitting this exception request on your behalf, you can direct them to me - elke.phelps@oracle.com.

    Regards,
    Elke
  • Elke Phelps (Oracle Development) Friday, February 15, 2019
    Janet, Thanks for your inquiry.

    The certification of the next database release for EBS 12.1 and 12.2 is our top priority. This certification is more complex than some prior certifications due to changes in support of certain database features, but we are working closely with the database group to resolve open issues.

    At this point, we anticipate that the next version we certify will be Database 19c. Database 19 is the "Long Term Support" release of the Database 12.2 line, in the same way that 11.2.0.4 was the Long Term Support patchset on the 11.2 lines. Database versions 12.2 and 18 will have relatively shorter support lives compared to 19.

    Regards,
    Elke
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