Thursday Mar 05, 2015

Free Training Delivered by Product Experts!!!

Are you a current Oracle EBS Customer? Do you prefer training from Product experts on your own timetable? Would you like to suggest a training topic? If you answered YES! to these questions, we have the training for you. Logistics Product Support delivers Webcast/Webinars every month on key topics, common issues and new features. See, Oracle Inventory, Product Information Management and Warehouse Management Teams Informational Webcast Series (Doc ID 1290983.1).

If you miss a live Webcast, no worries. The Webcasts are recorded and available for viewing at your leisure. As usual, keep an eye on the Inventory Blog. We'll keep you updated on the latest Webcasts scheduled.

Also see Doc ID 1290983.1 to suggest topics that you would like to see as a Webcast. All suggestions are compiled and the most requested topics are at the top-of-the-list for future Webcasts.

Don't miss this opportunity. Suggest a new topic and view the Webcasts available today!

Friday Oct 31, 2014

New Learning Solution for Oracle E-Business Suite

It's not always easy to stay up-to-date with the technical and functional aspects of EBS.  The application changes and evolves, your areas of focus may change over time; maybe you have new team members that need an update.  Oracle University now has a new learning solution designed to help you to stay in touch when and where you want.  It's called the Oracle Learning Stream.  There are different streams by product and we have one specially for EBS, the Oracle E-Business Suite Learning Stream.

Check out the following series of Free instructional videos which are part of the stream:

To find out more about Oracle Learning Streams go to the Oracle University Blog posting 'New Innovative Learning Solution for Oracle E-Business Suite' which has all the details and useful links.

Thursday Jul 17, 2014

Get more out of Product Information Management with PIM Training Resources

Are you new to Product Information Management (PIM)? Could it be that you're an experienced PIM User, but would like to refresh or expand some of your PIM knowledge? Perhaps you just have questions on PIM functionality. Have no fear, look no further! Training Doc ID 1498058.1 is available to help with everything PIM: R12 Product Information Management (PIM) Training [Video] (Doc ID 1498058.1).

Doc ID 1498058.1
contains detailed training information and short video's from set-up to usage of PIM. The document is updated regularly with new and up-to-date information, so be sure to bookmark it on your browser for future reference.

In addition to Doc ID 1498058.1, there are other valuable PIM (and overall Logistics) training resources, including Oracle Inventory, Product Information Management and Warehouse Management Teams Informational Webcast Series (Doc ID 1290983.1) and Logistics (Inventory, BOM, Engineering, WMS) & Product Information Management (PIM) Training Catalogue (Doc ID 1077411.1).

Enjoy expanding the world of Product Information Management through PIM training resources.

Thursday May 22, 2014

Email Center Training Available

Email Center forms part of Oracle's Interaction Center family of products.  It is a complete solution for managing email interactions with customers, partners, suppliers, employees, and other entities that interact with an organization.  It classifies incoming e-mails and routes them to qualified agents and automatically suggests one or more responses. 

Based on their experience of resolving customer queries on Email Center, EBS Support have now produced a series of training videos to help Email Center users and implementers understand how the application works, how to set it up and how to use it.  The training is structured into three different levels: Level 1/Foundation, Level 2/Intermediate, Level 3/Advanced. 

The Foundation level training is now released in Doc ID 1581119.1: Email Center (Level 1 / Foundation) Training [Video].  This foundation/Level 1 training note will give the reader a basic understanding of Oracle Email Center's functionality and components and will take around one hour to complete, including the attached videos which will show Email Center in action. The Intermediate/Level 2 and Advanced/Level 3 training will build on the knowledge gained in this training, taking the Email Center implementation possibilities to a higher level, with details on auto-processing and auto-acknowledgements, intent analysis, tagging, auto-creating Service Requests and lots more.


Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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