By LuciaC-Oracle on Jan 07, 2014
- Contact Time Zone
- Incident Time Zone
- Agent Time Zone
- Server Time Zone
- Customer Time Zone
There can be confusion around how the different timezones are used and how the timezone conversion works.
A new comprehensive note has been written to explain exactly how each timezone is used for the Service Request fields and how the conversion process works in R12.2.2. Take a look at Doc ID 1595547.1: R12.2.2 TeleService - Time Zone Functionality for details.
Still have questions? Post your questions to the MOS Service Community.