Tuesday Jan 07, 2014

Teleservice Timezone Functionality (R12.2.2)

The Teleservice application uses a number of different timezones identifiers to accommodate implementations which span multiple timezones: 
  • Contact Time Zone
  • Incident Time Zone
  • Agent Time Zone
  • Server Time Zone
  • Customer Time Zone
These timezones are used to display dates related to a Teleservice Service Request, e.g. Incident Respond By, Reported Date, Created On etc. 

There can be confusion around how the different timezones are used and how the timezone conversion works.  A new comprehensive note has been written to explain exactly how each timezone is used for the Service Request fields and how the conversion process works in R12.2.2.  Take a look at Doc ID 1595547.1: R12.2.2 TeleService - Time Zone Functionality for details.

Still have questions?  Post your questions to the MOS Service Community.

Monday Jul 15, 2013

Latest DSTv20 Timezone Patches Available for EBS

Make sure to take a look at the latest DSTv20 Timezone Patches Available for EBS!

Is your EBS Release 11i, 12.0, or 12.1 environment configured to support Daylight Saving Time (DST) or international time zones?

DSTv20 is now available and certified with Oracle EBS Release 11i, 12.0, and 12.1.

Click here for more information!  

The following notes identify the various components in your E-Business Suite environment that may need DST patches:

Doc ID 563019.1: Complying with Daylight Saving Time (DST) and Time Zone Rule Changes in E-Business Suite 12
Doc ID 458452.1: Complying with Daylight Saving Time (DST) and Time Zone Rule Changes in E-Business Suite 11i 
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