Friday Nov 06, 2015

Do you Know My Oracle Support Communities?

You are struck with an issue in Oracle Application and don’t know how to proceed?

Are you wondering how others are meeting a particular requirement in Oracle application?

The best place to get this kind of questions answered is My Oracle Support communities. My Oracle Support communities helps you to increase productivity with access to on-line support communities, specific to your Oracle environment, backed by Oracle support experts. Collaborate with an extensive global peer group who share real-world best practices, tips and tricks. It also help with real-time access to Oracle expertise that is relevant to your systems. My Oracle Support community— part of our exclusive web portal My Oracle Support —offers you immediate, secure access to the critical information you need for a superior support experience.

At the heart of My Oracle Support community are hundreds of engagement spaces that cover a wide range of technologies, applications, and business processes. But this is so much more than just a discussion forum as it allows you to build your own knowledge network.

My Oracle Support community members are experts and peers from the Oracle customer base, with real-world experience; and Oracle’s own Support engineers moderate and contribute to the communities. The result: unparalleled access to a combination of deep and practical expertise.


• Direct access to a network of Oracle support experts

• Collaboration with extensive peer group

• First to know - early access to product news and support features

• Enhanced Search


• Personalized - Drive greater efficiencies with streamlined, relevant content

• Proactive - Avoid unexpected downtime with critical information at your finger tips

• Collaborative - Solve problems faster with real-time access to an expanded circle of influence

With its easy navigation, My Oracle Support community provides simplified and personalized access to topics and content relevant to your specific applications and areas of interest. “Activity Streams” can be used to segment content relevant to your needs. You can “Follow” specific content, topics, or people and get notified in the community or by email of new interactions in the content areas you choose to follow.

Get Started

My Oracle Support is available as part of your Oracle Premier Support subscription. To get started, visit Communities and join the discussion, or visit, click on My Oracle Support Community Tab, and begin reaping the benefits of this exclusive collaborative support portal.

Tuesday Feb 04, 2014

ER Implemented - New Supplier Update API's Supported in R12 Oracle Payables!

Well we have great news for you! 

In 11i there were API's (Update_Vendor, Update_Vendor_Site and Update_Vendor_Contact) but they were not supported in R12 due to integration with Multiple product teams. The reason being was that the entities Supplier, Sites and Contacts had representations in multiple products like TCA, IBY, ZX etc and all these representations needed to be in sync.

However, most of our customers have huge volumes of supplier data which they need to be able to control programmatically so the fact that they no longer had access to these API's was frustrating.

It was requested through Enhancement Request Bug 17575099: ENHANCEMENT FOR SUPPORT OF SUPPLIER UPDATE APIS that Oracle Payables provides API's for updating Supplier / Supplier Sites / Supplier Contacts in AP_VENDOR_PUB_PKG in R12.

Well, this functionality is now available and the following new APIs had been created: 

                      - Update_Vendor_Public
                      - Update_Vendor_Site_Public
                      - Update_Vendor_Contact_Public

*** Note: These are the only procedures supported to update suppliers, sites or contacts.

We are sure that this ER being implemented will be welcome news for many.  Enjoy! 

To download the document with additional information about these new procedures please review Doc ID 1618099.1 - New Supplier Update API's in Oracle Payables

Further Information:

R12: What are New Supplier Related Tables/Packages/Programs. APIs Supportability (Doc ID 812918.1

Picture Get Proactive

Monday Jan 13, 2014

Oracle E-Business Suite 11.5.10 is now in Sustaining Support

A reminder that Oracle E-Business Suite 11.5.10 moved into Sustaining Support on December 1st, 2013.  The period from December 1, 2013 to December 31, 2015 is covered by an Exception to Sustaining Support.  Customers may receive E-Business Suite 11.5.10 patches for Severity 1 issues until December 31, 2015.

To be eligible for new Severity 1 bug fixes under the Sustaining Support Exception, customers must meet the defined minimum baseline patching as per Doc ID 883202.1 - Patch Requirements for Sustaining Support for Oracle E-Business Suite Release 11.5.10.

Please refer to Doc ID 1608869.1, Oracle E-Business Suite 11.5.10: Sustaining Support & the Sustaining Support Exception, for more details.

Tuesday Mar 13, 2012

Unleash Oracle Premier Support’s Advanced Proactive Capabilities

Unleash Oracle Premier Support’s Advanced Proactive Capabilities

Where do you go to solve technical problems? Better yet, where do you find out how to prevent them? Oracle Premier Support’s proactive capability portfolio can help Support customers prevent, resolve, and upgrade.


Join thousands of Oracle customers who are already taking advantage of proactive support.

Are You Ready To Get Proactive?

Bookmark the proactive capabilities portfolio and start exploring Oracle Premier Support's proactive support capabilities. Search "Get Proactive" in My Oracle Support to view the knowledge, tools and communities available through product specific pages. Act now to get started!


Contact Oracle’s "Get Proactive" team today.

Thursday Feb 16, 2012

NEW: E-Business Suite 12.0.x Extended Support Waiver (Doc ID 1413748.1)

NEW:  E-Business Suite 12.0.x Extended Support Waiver (Doc ID 1413748.1)

As part of Oracle’s continued commitment to our customers, we’ve waived the Extended Support fees for Oracle E-Business Suite 12.0.x for the entire 3 years of the Extended Support period, February 2012 – January 2015.  Customers with an active Oracle Premier Support for Software contract will automatically be entitled to Extended Support deliverables for E-Business Suite 12.0.x. 

Please refer to the Lifetime Support Section of for further information regarding Oracle's Lifetime Support Policy.  This change will be reflected in the March update to the Software Technical Support Policies.  Phone numbers and contact information can be found on Oracle’s support web site

Thursday Sep 15, 2011

Get The 411 On Materials, Tools & Presentations Highlighted At Oracle Conferences!

Quickly find EBS materials, tools & presentations highlighted by Oracle Support at Oracle Conferences via the 411EBS - EBS INFO: E-Business Suite Conference Highlights & Information Center Note  (Doc ID 411327.1).

Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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