Thursday Dec 03, 2015

Time To Resolution Reduced!

In EBS Inventory Support, we offer many avenues to help you get quick solutions. One important avenue is the My Oracle Support (MOS) Knowledge Management database to help you search and quickly solve issues. Another avenue is to log a Service Request (SR). In order to help to reduce your SR time to resolution (TTR), we are proud to announce the release of new Problem Types for the Inventory Product.



Problem Types allow you to categorize your SR issue in order to direct it to the correct Support Team and Subject Matter Expert. We have expanded the Inventory Problem Types in areas like Inventory Transactions, in order to give you an ability to log a more detailed SR for an area like 'Transactions Setup'.

Along with the new Problem Types, we have also automated Inventory SR's in order to request important diagnostic information up front, in order to speed up the TTR. This will help you get your solutions faster.

Oracle Inventory Support offers many different paths to solutions for your issues. Don't forget all the quick easy solutions in the Logistics and Inventory Items (APC/PLM/PIM) Communities, or the searchable Knowledge Management documents in the MOS Knowledge base. And if you need to log a SR, the new Inventory Problem Types will help to better define your issue and reduce your SR TTR.

Monday Oct 28, 2013

Troubleshooting Assistants Are A New Way To Find Solutions!

Are you struggling to find the solutions to your issue from the vast collection of documents available on My Oracle Support(MOS)?

Well we have great news for you!  'Troubleshooting Assistants' formerly known as 'Search Helpers' were created to help you find your solutions faster. We now have so many across EBS that we need an index for them!

EBS: Assistant (Search Helper) Index - Doc ID 1501724.1


Oracle Payables has them for the following popular problem areas -

Invoices
Invoice Matching
Suppliers
Cancel and Discard
Accounting

Prepayments
EBTax
Payments

and
Cash Management.


To use them you simply answer the question which area you are having an issue with and select the boxes that describe your symptoms and the solutions are displayed for you!    

Screenshot1

Screenshot2

Much quicker than looking through all those MOS documents - don't you agree?

You can access these assistants directly from the index or from the Troubleshooting Payables Information Center.  

We are seeing amazing results from the happy customers who have already found and used them - so please take a minute to give them a try.  We would love to hear how we can improve them to better assist you so please rate the documents in MOS or provide your feedback below.

Bookmark the assistants today and give them a go next time you need to find a solution!

Tuesday Oct 18, 2011

Demantra Diagnostic Tools

ADVISOR WEBCAST: Demantra Diagnostic Tools
PRODUCT FAMILY: Manufacturing - Demantra Solutions

November 2, 2011 at 8 am PT, 9 am MT, 11 am ET

This one-hour advisor webcast is recommended for technical and functional users who implement Demantra or need to troubleshoot a problem with the application. During this presentation Demantra implementation consultants and advanced users will gain knowledge about the key diagnostic tools that can be utilized when dealing with various Demantra errors and problems.

TOPICS WILL INCLUDE:
  • Installation
  • Data model
  • Data loading (EP_Load and Integration Interfaces)
  • DB deadlocks and internal errors
  • Application memory errors
  • WS performance
  • Engine errors (a bite)

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

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The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.

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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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