By Toddac-Oracle on Dec 03, 2015
Problem Types allow you to categorize your SR issue in order to direct it to the correct Support Team and Subject Matter Expert. We have expanded the Inventory Problem Types in areas like Inventory Transactions, in order to give you an ability to log a more detailed SR for an area like 'Transactions Setup'.
Along with the new Problem Types, we have also automated Inventory SR's in order to request important diagnostic information up front, in order to speed up the TTR. This will help you get your solutions faster.
Oracle Inventory Support offers many different paths to solutions for your issues. Don't forget all the quick easy solutions in the Logistics and Inventory Items (APC/PLM/PIM) Communities, or the searchable Knowledge Management documents in the MOS Knowledge base. And if you need to log a SR, the new Inventory Problem Types will help to better define your issue and reduce your SR TTR.