Monday Aug 19, 2013

HCM: Three New Troubleshooting Assistants for HCM...and One Gets a New Look

You may be familiar with the term "Search Helper".  A Search Helper for iRecruitment was introduced last year as an easy and fast method to finding a relevant, complete solution to common issues encountered by our customers.  Search Helpers exist for many products across the E-Business Suite.

Search Helpers have been re-tooled to provide an improved customer experience within My Oracle Support.  Part of that re-tooling includes reformatting and renaming the Search Helpers to one or more Assistants that more clearly define the intent or purpose of the guided resolution.  Whether you are using the Assistant within My Oracle Support to resolve an issue through Search/Browse or as part of SR creation, you will notice a different look to the Assistants, but the same information as was previously available via the Search Helpers will be provided via the Assistants.


Here's a new look at the Troubleshooting Assistant for iRecruitment (Doc ID 1451641.1):

Three new Troubleshooting Assistants have been published to help you resolve errors in HR and Payroll.
Check out the new assistants:
ORA Errors in HR - Doc ID 1561356.1
ORA Errors in Payroll -  Doc ID 1561515.1
APP Errors in Payroll - Doc ID 1566491.1

For a full listing of all assistants in EBS check the index note Doc ID 1501724.1.

Monday Nov 05, 2012

Oracle E-Business Products New Search Helpers for Guided Resolution of Customer Issues

Oracle E-Business Proactive Support has created many new guided resolution documents that you may find helpful in resolving issues in your EBS applications.  These new documents are called “Search Helpers” and they guide you through your issue to a solution.  They are meant to be an easy and fast method to finding a relevant, complete solution.

Hundreds of notes and service requests were reviewed and the best solutions to these known issues were selected.  For some issues, notes were updated to better clarify the solution.  In other cases, if a note with a solution did not already exist, one was created.

You start the process by selecting the scenario you have encountered.  You may have received an error message, or there may be a particular area of the application in which you have encountered an issue.  Based on your selection of the issue, the Search Helper will present one or more additional possible symptoms.  When you have selected from both of these two sections, you are then presented with one or more articles known to have fully solved this issue in the past. 

Several EBS products have produced Search Helpers documents.  Take a look at Doc ID 1501724.1 for an index of the current EBS Search Helpers. 

Here is an example of a Search Helper from the Receivables Transactions area:

Receivables Transactions Search Helper

After selecting the Functional Area of "Entering / Updating Transactions" a list of Known Symptoms is presented:

Receivables Transactions Search Helper - Symptoms

And, when "Transaction numbers are not in sequence" is selected, a solution link is provided for Document ID 197212.1: How To Setup Gapless Document Sequencing in Receivables.

Receivables Transactions Search Helper - Solution

The EBS applications that currently have published Search Helpers are:
Advanced Pricing
Applications Technology
Configurator
General Ledger
Human Capital Management
Inventory Management
Order Management
Payables
Process Manufacturing
Purchasing
Receivables
Shipping
Value Chain Planning

Tuesday Sep 18, 2012

Procurement Search Helpers

To access all our Procurement Search Helpers see Doc ID 1391332.2 our Procurement Information Center Index, then click on Purchasing under Procurement Suite.

Here you will see links to our Procurement Search Helpers:

Search Helpers provide a collection of solutions based on the symptoms you enter. Try these before logging a Service Request.  If you are not sure how to use Search Helpers, click on 'About this Note' in each document.

Current Procurement Search Helpers:

Doc ID

Search Helper Title

1361856.1

 EBS : Purchase Order and Requisition Approval Search Helper (In Process or Incomplete Status)

1377764.1

EBS : PO Output for Communication / Supplier Notification Issues Search Helper

1364360.1

EBS : Requisition To Purchase Order Search Helper

1369663.1

EBS : Purchase Document Open Interface and API Search Helper

1391970.1

EBS : Search Helper for RVTII-060 Errors in Receiving

1394392.1

EBS : Purchasing Buyer Work Center Search Helper

1470034.1

EBS : Document Control Issues Search Helper

About

Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

Stay Connected

Twitter

Search

Archives
« April 2014
SunMonTueWedThuFriSat
  
1
5
6
12
13
18
19
20
21
22
23
24
25
26
27
28
29
30
   
       
Today