By Toddac-Oracle on Dec 22, 2014
We commiserate – “I know I found a MOS document in a previous search, why can’t I find it now?” “I can’t be the first person with this search criteria, why isn’t my search returning helpful results?” “I forgot what the acronym APC stands for – how can I be sure I’m getting relevant results for my problem in APC?” Well, the Inventory Blog Team is right there with you. Searching in My Oracle Support (MOS) can seem like a challenge. But we also know that understanding how to search can be the difference between a quick answer, solution, or...the opposite if you don't know how to search. Lets shed some light.
Every member of Oracle Support that contributes to the knowledge base works hard to provide accurate concise information that can be found quickly and efficiently. We also know that having a high quality knowledge base is only one side of the equation when it comes to finding solutions. Knowing how to search can complete the equation. Whether you're a Customer, Consultant, or even an Oracle Support Engineer, we all benefit when it comes to knowing how to search MOS effectively. Knowing the search tools, along with key searching tips while using the tools, can greatly improve your search results. One highly recommended document to learn more about MOS searching is note MOS: Find Answers. Resolve Issues - Searching Effectively in My Oracle Support (Doc ID 1622660.1). Doc ID 1622660.1 provides key tips like how to use PowerView to refine your search at the Product level.
We especially suggest reviewing the Search Tips, Search Results and Refine Search Results sections of Doc ID 1622660.1. These sections particularly provide helpful searching tips and information to more quickly find solutions.
Remember, knowing how to search is an important key to unlocking MOS solutions. Here's to your next successful MOS search.