Thursday Apr 17, 2014

Want to Know More About Sales Lead to Cash Business Process?

Another new document has been published in our Business Process Advisor series.  We've blogged before about our new Advisor type documents, telling you about the Service Request to Resolution and the CRM Channel Revenue Management  business process advisors.  We've just added a new document: Sales Lead to Cash - EBS Business Process Advisor: CRM Sales [Video] (Doc ID 1628024.2).

This new advisor covers the business process of taking a Lead and converting it to an Opportunity, converting an Opportunity to an Order and, finally, taking the Order to Cash.


This business process involves a number of different EBS modules, including Sales, Trading Community Architecture, Quoting, Order Management and others.Take a look at Doc ID 1628024.2 for information about how the integration between these modules works, setup steps, help on troubleshooting and lots more useful information.

Monday Jul 01, 2013

CRM Webcast: Territory Setup and Manage Matching Attributes

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Subject:  Territory Setup and Manage Matching Attributes

Date: July 9, 2013 at 1pm ET, 12pm CT, 11am MT, 10am PT, 6pm, BST (London, GMT+01:00), 10:30 pm IST (Mumbai, GMT+05:30)

Territories are used in a number of different EBS CRM applications, including Sales, Field Service and Service Contracts.  If you want to know more about how territories work and how to set them up, join our experts in this webcast.  The webcast will a demonstrate a high level setup for one of the Sales products and examples of how other applications use the Territory Manager.

Topics will include:

  • Enabling Matching Attributes
  • Custom Matching Attributes
  • Examples for Account, Leads, Quote, Proposals, Opportunities in the Sales product.
  • Running Concurrent Requests


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Details & Registration: Doc ID 1544622.1

Tuesday Jun 05, 2012

June 13th Webcast: Common Problems Associated with Product Catalog in Sales

ADVISOR WEBCAST: Common Problems Associated with Product Catalog in Sales
PRODUCT FAMILY: Oracle Sales

June 13 , 2012 at 12 pm ET, 10 am MT, 9 am PT

This session is recommended for technical and functional users who are having problems with product categories and items not showing up in Sales products after setting up the Advanced Product Catalog.

TOPICS WILL INCLUDE:
  • Common problems associated with using Advanced Product Catalog in Sales.

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Current Schedule can be found on Note 740966.1
Post Presentation Recordings can be found on Note 740964.1

Thursday Mar 29, 2012

Upcoming Webcast: Basic Troubleshooting Information For Stuck Sales Order Issues

ADVISOR WEBCAST: Basic Troubleshooting Information For Stuck Sales Order Issues
PRODUCT FAMILY: Logistics

April 18, 2012 at 1 pm ET, 11 am MT, 10 am PT

This one-hour session is recommended for technical and functional users who deal with stuck sales order issues in Inventory module.

TOPICS WILL INCLUDE:
  • General Overview about Open Transactions Interface
  • How sales order records are interface to Oracle Inventory
  • How to track sales order cycle flow once the records are interface into MTL_TRANSACTIONS_INTERFACE table
  • How to troubleshoot sales order stuck in MTL_TRANSACTIONS_INTERFACE
  • What to look for when reviewing screen shots and diagnostics

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Current Schedule can be found on Note 740966.1
Post Presentation Recordings can be found on Note 740964.1

Wednesday Sep 28, 2011

New Sales & Marketing and TeleSales Communities Launched!

A new Sales & Marketing Community has been launched for CRM to cover Oracle Sales, Sales Online,  Territory Management, Partner Management, Leads Management, Sales Offline, Sales for Handhelds,  Sales Foundation, and Oracle Marketing topics.

A new TeleSales Community has been launched for CRM to address questions and discussions relating to the TeleSales product.

Please take a moment to visit these new Communities, ask questions and share your own experiences.

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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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