Wednesday Feb 12, 2014

Learn More About EBS R12.2

Last fall, we released Oracle E-Business Suite 12.2, (Press Release).  EBS 12.2 includes new product functionality, new Fusion Middleware and database components, and introduces new tools for installing, configuring, and maintaining E-Business Suite environments.

In fact, there are hundreds of new features, as EBS 12.2 includes significant enhancements across the integrated suite of business applications spanning enterprise resource planning, human capital management, and supply chain management.

Recently we sat down with Jeanne Lowell, VP of Strategy for Oracle’s EBS, to hear more about E-Business Suite 12.2.  Watch this video to hear Jeanne summarize the key strengths of Oracle EBS 12.2 and how it can help you cut downtime to minutes, increase your flexibility and your scalability! 


Tuesday Jan 07, 2014

Teleservice Timezone Functionality (R12.2.2)

The Teleservice application uses a number of different timezones identifiers to accommodate implementations which span multiple timezones: 
  • Contact Time Zone
  • Incident Time Zone
  • Agent Time Zone
  • Server Time Zone
  • Customer Time Zone
These timezones are used to display dates related to a Teleservice Service Request, e.g. Incident Respond By, Reported Date, Created On etc. 

There can be confusion around how the different timezones are used and how the timezone conversion works.  A new comprehensive note has been written to explain exactly how each timezone is used for the Service Request fields and how the conversion process works in R12.2.2.  Take a look at Doc ID 1595547.1: R12.2.2 TeleService - Time Zone Functionality for details.

Still have questions?  Post your questions to the MOS Service Community.

Tuesday Nov 26, 2013

Certain Payables GDF Patches Are Available For R12.2 Customers

The purpose of this blog is to raise awareness of GDF patch availability for R12.2.x customers and customers preparing to upgrade to R12.2.x.

Development have been actively working on generating the Generic Data Fix (GDF) patches for R12.2 customers and when they are made available they will be delivered with a .C suffix:

i.e.

R12.0.x Customers would apply Patch 17714320:R12.AP.A

R12.1.x Customers would apply Patch 17714320:R12.AP.B

R12.2.x Customers would apply Patch 17714320:R12.AP.C 


At present, around 60 GDF patches are available for R12.2.x, so if the Master GDF script (Doc ID 1360390.1) detects corruption and recommends a GDF patch that is not yet released for R12.2.x, then please understand that work is currently in progress to get the remaining Payables GDF patches released for R12.2.x as soon as possible.  Until that time, customers on R12.2 can use the following workaround:


IMPORTANT: THESE INSTRUCTIONS ARE FOR EBS PAYABLES (AP) ONLY. IT DOES NOT APPLY TO EBTAX (ZX), PAYMENTS (IBY) OR ANY OTHER PRODUCT.  FOR THOSE PRODUCTS, IF THE GDF IS NOT AVAILABLE PLEASE OPEN A NEW SR REQUESTING DEVELOPMENT TO CREATE THE REQUIRED GDF.

  1. Run the Master GDF script from Doc ID 1360390.1 - Master GDF Diagnostic (MGD) to Validate Data Related to Invoices, Payments, Accounting, Suppliers and EBTax [VIDEO])

  2. Review the output of the report to determine ig a GDF patch is required.  

  3. Determine in My Oracle Support if the GDF patch is already released for R12.2 (Check for .C version). If so, then that is the recommended patch to be applied and no further research is needed. Proceed to apply the .C version of the GDF patch.

  4. However, if the required 'GDF'.C patch is NOT available then do both of the following steps:

    a) Review My Oracle Support Doc ID 1597490.1 - R12.2.x Payables Generic Data Fixes - which advises customers to install GDF infrastructure patch 17637775:R12.AP.C.  This only needs to be done once per installation even if multiple GDF patches are required.

    b) Download the R12.1 version of the recommended GDF patch (i.e. Patch 17445464:R12.AP.B) and run the scripts from the patch as indicated in the README manually. Do not try to apply the patch as the system will prevent this due to incompatible release.


Example 1:
Customer running R12.2 - Master GDF advises they need to apply patch 17445464 to correct their data.
Patch 17445464:R12.AP.C is not available.
Customer uses workaround:

Solution: Apply Infrastructure Patch 17637775:R12.AP.C + Patch 17445464:R12.AP.B manually.

Example 2:
Customer  running R12.2 - Master GDF advises they need to apply patch 1771432 to correct their data.
Patch 17714320:R12.AP.C is available.

Solution: Customer should apply Patch 17714320:R12.AP.C.

Wednesday Oct 02, 2013

Oracle Has Released Oracle E-Business Suite 12.2

Oracle has released E-Business Suite Release 12.2.  Take advantage of finding all the EBS Release 12.2 Information in our One-Stop-Doc - the E-Business Suite Release 12.2 Information Center.

The latest release:

  • introduces Online Patching to support organizations with high-availability requirements by dramatically reducing planned maintenance downtimes
  • increases performance by exploiting latest, cutting-edge features of the Oracle platform
  • provides cross-industry enhancements spanning key business applications.
With the powerful new capabilities, organizations will be able to leverage an integrated suite of business applications to make better decisions, reduce costs and increase performance.

The Oracle E-Business Suite Release 12.2 Information Center will connect you to all the latest and greatest documentation and resources you need.

R12.2 Information Center

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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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