Wednesday Oct 08, 2014

R12 Payments: Resetting Default E-Business Suite Messaging Email Setting

Potential Sending of Email with Incorrect Sender

If your Oracle E-Business Suite system is using certain features of the Oracle Payments module, and it has not been fully configured with implementation specific sender addresses for outbound emails, your system may be sending emails that appear to come from visioncorp.com.

This may happen if your:

  • Oracle E-Business Suite system is using certain features of the Oracle Payments module
  • Oracle E-Business Suite system has not been fully configured with implementation specific sender addresses

Oracle Payments supports sending of email notifications of payment processing events. For this purpose Oracle Payments uses email templates with placeholders or substitution variables. One of these variables is the sender's email address used in the From email header.

This data element in the default template is sourced from a message in FND_NEW_MESSAGES, the message names are

    IBY_FD_SRA_EMAIL_FROM
    IBY_FC_PYR_NOTIF_EMAIL_FROM

the default shipped values are

   IBY_FD_SRA_EMAIL_FROM                        account_payables@visioncorp.com
   IBY_FC_PYR_NOTIF_EMAIL_FROM           account_recieveables@visioncorp.com

This means that if you are using Oracle Payment with the "Separate Remittance Advice" (SRA) feature configured for email notification and you have not changed the sender address as part of your implementation as described in Doc ID 471471.1, your system will be sending these notifications with a From header reflecting a @visioncorp.com address.

The same situation is seen if anyone is testing the SRA feature on a unconfigured demo system (such as a VISION demo instance).

This may cause confusion for the legitimate recipients of such email addresses who may conclude the email messages were sent from the owner of the visioncorp.com domain rather than the actual sender of the email message.

The results of such confusion are unpredictable but may cause ignoring the email (since the FROM address is not recognized as valid) or may cause the receiving organization to bounce the email to the visioncorp.com domain email address with unpredictable text indicating the reason the email is being "returned" to visioncorp.com.

There are three methods to resolve this issue and all are detailed in the following document:

Resetting Default E-Business Suite Messaging Email Setting (Doc ID 1923170.1)

Thursday Sep 04, 2014

Implementing SFTP with Paymentech For Oracle Payments R12

Back in October 2013 we passed on the information that Paymentech had announced the decommissioning of the FTP protocol (Payments - Chase Paymentech PTK Decomissioning FTP After July 2014).  The deadline for this has been extended to October 2014.

We are pleased to announce that there is now a patch available for Oracle Payments R12 which will enable the use of SFTP Put and Get protocol for Paymentech.  Please review Instructions to Implement SFTP Put and Get Protocol with Paymentech in R12 (Doc ID 1921905.1) for details of the patch and how to implement this new functionality.

Tuesday Aug 26, 2014

Understanding External Bank Account Masking

Struggling with Bank Account Masking functionality in Oracle Payments?

In support we often see questions asked related to the masking of External Bank Accounts so if you also want to learn more about this functionality then take a look at the following document:

External Bank Account Masking (Doc ID 1918242.1)

In it you will find the answers to the following common questions:

  • How are External Bank Account numbers masked?
  • What Setups Need to be Changed in Order to Update EXTERNAL Bank Accounts That Have Been Masked?
  • How to Set the Masking for Selected Responsibilities?


Tuesday Jun 10, 2014

Advisor Webcast: Oracle Payments Funds Disbursement Analyzer

Have you registered for the Oracle Payments Funds Disbursement Analyzer Advisor Webcast in June? Don't delay!

This one-hour session is recommended for technical and functional users of the Oracle Payments product who would like an introduction to Oracle Payment Funds Disbursement Analyzer.

The session will highlight how to use the Payments Funds Disbursement Analyzer to identify and troubleshoot issues with Payment Process Request (PPR) and other Payments related processes/setups.

TOPICS WILL INCLUDE:

  • Overview of Oracle Payments Funds Disbursement Analyzer
  • How to install and run
  • Proactive usage of the Analyzer
  • Using the Analyzer to troubleshoot

When?

 Wednesday, June 25, 2014 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
 Wednesday, June 25, 2014 8:00 am, Pacific Daylight Time (San Francisco, GMT-07:00)
 Wednesday, June 25, 2014 4:00 pm, GMT Summer Time (London, GMT+01:00)
 Wednesday, June 25, 2014 8:30 pm, India Time (Mumbai, GMT+05:30)

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

See Doc ID 1671948.1 for further details and to register your interest.

Thursday May 15, 2014

Webcast: Processing Payments in Order Management R12

Webcast_icon.jpgWebcast: Processing Payments in Order Management R12


Date: May 20, 2014 at 11:00 am ET, 10:00 am CT, 9:00 am MT, 8:00 am PT, 8:30 pm, India Time (Mumbai, GMT+05:30)


This one-hour session is recommended for technical and functional users who intend to know about the how payments are handled in Order Management.

Topics will include:

  • Mandatory Setups
  • Process Flow for payment methods
  • Discuss Common Error Messages regarding payments in OM
  • Run through Test Cases

REGISTER.jpg
Details & Registration: Doc ID 1641228.1

Monday Apr 28, 2014

New Troubleshooting Assistant for SEPA Issues

Customers still have questions on SEPA functionality so we have created a new Troubleshooting Assistant to help you find the answers to your SEPA related questions more efficiently.

This assistant provides you with a quicker way to locate documentation and white papers on implementation, setup and country specific requirements in addition to providing troubleshooting assistance which helps you locate solutions to your problems with ease and with a minimal amount of searching.


Please take a look at R11i/12: EBS: Assistant: Single European Payment Area (SEPA) (Doc ID 1634053.2) next time you have a SEPA concern and let us know what you think!

Monday Jan 27, 2014

Upcoming CRM Product Family Webcasts

Webcast.jpg

Don't miss the upcoming CRM product family webcasts coming up in February and March.

Webcast: Funds Capture Through Oracle Payments

Date: February 5, 2014 at 8:30 am EST, 7:30 am CT, 6:30 am MT, 5:30 am PT, 1:30 pm GMT, 7:00 pm IST

This one-hour session is recommended for technical and functional users who integrate with Oracle Payments to process online credit/purchase card transactions for inbound (receivables) payments via Oracle Payments, iStore, Order Capture, OM, Oracle Receivables and bank account transfers from Oracle Cash Management and settlements against credit cards and bank accounts or any users integrating with payment processing systems.

resolve.jpg


Details & Registration : Doc ID 1614255.1.


Webcast: Service Contracts: Online Renewal

Date: February 19, 2014 at 10:00 am EST, 9:00 am CST, 8:00 am MST, 7:00 am PST, 3:00 pm GMT, 8:30 pm IST

This session will be useful for all customers planning to implement the Service Contracts Online Renewal feature. The session will explain how the feature works, how to set it up and troubleshooting tips.

resolve.jpg


Details & Registration : Doc ID 1614212.1.


Webcast: A Starter's Guide to Oracle Advanced Scheduler Features

Date: March 5, 2014 at 9:30 am EST, 8:30 am CST, 7:30 am MST, 6:30 am PST, 2:30 pm GMT, 8:00 pm IST

This one-hour session is recommended for technical and functional users who are relatively new to Field Service - Scheduler module. This will help them understand the various aspects that they need to keep in mind when using the Oracle Advanced Scheduler functionality.

resolve.jpg


Details & Registration : Doc ID 1614211.1.


Remember that you can access a full listing of all future webcasts as well as replays from Doc ID 740966.1.

Wednesday Jan 15, 2014

11i to R12 Upgrade Issues and Solutions for Oracle Payments

Many customers have already gone through the upgrade process from EBS R11i to R12 and during that process a number of common issues have been identifed in data migration in Oracle Payments.  If you are planning to upgrade (which we recommend!), then you can learn from the experience of those who've gone before and avoid the same problems.  Known issues have been gathered in one document: EBS 11i to R12 : Upgrade Issues and Solutions for Oracle Payments (Doc ID 1466998.1).  The purpose of the document is to describe the known issues during/post migration of data from EBS 11i to R12 in Oracle Payments. These known issues can be resolved either by applying the required Pre-install patches before the migration to R12 or by applying supplied Data Fixes post-upgrade to R12.

Thursday Nov 14, 2013

CRM: Payments - ISO Direct Debit Consolidated Patch

The following patch has been released for customers using SEPA (Single European Payments Area) Direct Debit functionality within Oracle Payments: Patch 17016197:R12.IBY.B - ISO DIRECT DEBIT: CONSOLIDATED PATCH.

This patch provides several enhancements in the existing ISO Direct Debit feature in Oracle EBS release 12.1.3.  It also provides support for ISO Direct Debits as per Common Global Implementation (CGI) guidelines following the pain.008.001.002 messaging structure.

The new/enhanced features introduced as a part of this patch include:

  • Support for the multiple mandates for a payer bank account
  • Mandate association to payer bank account instead of assignment
  • Alternate customer name configurable on the mandate and mapped with debtor name in the file
  • New attributes on the mandate UI
  • Mandates prioritization, defaulting and overriding on the transactions similar to customer bank account
  • New ISO attributes at payer and FCPP setup
  • Two new XML publisher templates and formats for ISO CGI Direct Debits to support structured and unstructured remittances
  • New seeded validation sets for ISO CGI Direct Debits
  • Two new funds capture process profiles for ISO CGI Direct Debits
  • New payment system account settings for Global Payment System
  • Support processing of the acknowledgement message as per ISO 20022 PaymentStatusReportV03 (pain.002.001.03) standard.

To find out more about SEPA, why not visit the SEPA Information Center, Doc Id 1594441.2.

Friday Oct 25, 2013

Payments - Chase Paymentech PTK Decomissioning FTP After July 2014

Customers who have integrated Oracle Payments with Chase Paymentech payment system are being contacted by Paymentech informing them about the impending desupport of standard File Transfer Protocol (FTP).  Customers are being advised to look for alternate protocol to connect to Paymentech for credit card and direct debit payment processing. 

Oracle Payments product management and development is aware of Paymentech PTK decomissioning FTP after July 2014. They are currently evaluating using SFTP as an alternative.  Please monitor Doc ID 1586425.1 for the latest updates.

Update (added 22-Aug-2014): Paymentech have extended the decomissioning deadline to October 2014.  

Thursday Dec 13, 2012

URGENT: Patches Needed to Prevent Data Corruption in Oracle Payments

Development are seeing a number of datafix bugs being logged related to PPR committing data in Payments (IBY) and missing corresponding payments in Payables.  These bugs have been investigated and fixed, however customers need to proactively apply these fixes to prevent data corruption.

There are two root cause patches available for this case of partial data commit.  It is critical that all R12/12.1 Payments customers apply the following two patches ASAP:

a) Patch 11699958: R12: Error during PPR Leads to Incomplete Data Commit and Inconsistent Status (Doc ID 1338425.1)

b) Patches 15867522: Confirmed PPR Batches Show Payment Initiated - Data Exist Only in IBY Tables (Doc ID 1506611.1)

Get Proactive Banner

Wednesday Mar 07, 2012

R12: Understanding What the Oracle EBS "Payments" (IBY) module Is, and What It Does (Doc ID 1391460.1)

The Payments module (IBY) is a payment engine designed to work with multiple Oracle E-Business Suite products in order to facilitate the receipt of, issuance of, and management of, customer receipts and batched supplier payments. 

NOTE:  The term "supplier payments" includes payments to several types of "creditors", including external suppliers, expense payments to employees, refunds to customers, and (in the Payments Workbench) refunds received from creditors. 

NOTE:  As with earlier versions of Oracle Payables, single payments ("unbatched" payments to a single creditor) are still made through the Payments Workbench form in the Oracle Payables module.

Learn more about what the Payments (IBY) module is, what it does, and what products it works with within My Oracle Support document:

Understanding What the Oracle EBS "Payments" (IBY) module Is, and What It Does (Doc ID 1391460.1)

Thursday Feb 16, 2012

Webcast: Oracle Incenitve Compensation - Troubleshooting Payment Issues

ADVISOR WEBCAST: Oracle Incenitve Compensation - Troubleshooting Payment Issues
PRODUCT FAMILY: EBS CRM

February 21, 2012 at 1 pm ET, 11 am MT, 10 am PT

This webcast is designed for functional and technical resources who support EBS Incenitve Compensation and would like to learn more about trouble shooting payment issues.

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Learn more and register here.

Current Schedule can be found on Note 740966.1

Sunday Jul 31, 2011

R12 Payables Payment Workbench – an Overview

ADVISOR WEBCAST: R12 Payables Payment Workbench – an Overview
PRODUCT FAMILY: EBS, Financial Management, Procure to Pay, Payables/Payments 

August 16, 2011 at 9 am PT, 10 am MT, 11 am CT, 12 noon ET

This one-hour session is recommended for technical and functional users who are new to Oracle Payables and Payments, or need to fill gaps in their knowledge of the processes involved in paying suppliers and employee expenses using Payment Workbench. This session will also review types of Payments available on Payment Workbench.

TOPICS WILL INCLUDE:
  • What is Payment Workbench – Types of Payments available on Payment Workbench.
  • Description of each Payment and how to enter Payments using each of them
  • Pay in Full functionality

 A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


Sunday Jul 24, 2011

R12 Payables Payment Process Requests – an Overview

ADVISOR WEBCAST: R12 Payables Payment Process Requests – an Overview
PRODUCT FAMILY: EBS, Financial Management, Procure to Pay, Payables/Payments 

August 9, 2011 at 8 am PT, 9 am MT, 11 am ET

This one-hour session is recommended for technical and functional users who are new to Oracle Payables and Payments, or need to fill gaps in their knowledge of the processes involved in paying suppliers and employee expenses.

TOPICS WILL INCLUDE:
  • What is the R12 Oracle Payments module (IBY), and what is “Funds Disbursement” as opposed to “Funds Capture”?
  • Steps in the PPR process, and the PPR Process Flow
  • The PPR submission form, and how to use

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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