By SamanthaF-Oracle on Oct 08, 2014
Potential Sending of Email with Incorrect Sender
If your Oracle E-Business Suite system is using certain features of the Oracle Payments module, and it has not been fully configured with implementation specific sender addresses for outbound emails, your system may be sending emails that appear to come from visioncorp.com.
This may happen if your:
- Oracle E-Business Suite system is using certain features of the Oracle Payments module
- Oracle E-Business Suite system has not been fully configured with implementation specific sender addresses
Oracle Payments supports sending of email notifications of payment processing events. For this purpose Oracle Payments uses email templates with placeholders or substitution variables. One of these variables is the sender's email address used in the From email header.
This data element in the default template is sourced from a message in FND_NEW_MESSAGES, the message names are
the default shipped values are
This means that if you are using Oracle Payment with the "Separate Remittance Advice" (SRA) feature configured for email notification and you have not changed the sender address as part of your implementation as described in Doc ID 471471.1, your system will be sending these notifications with a From header reflecting a @visioncorp.com address.
The same situation is seen if anyone is testing the SRA feature on a unconfigured demo system (such as a VISION demo instance).
This may cause confusion for the legitimate recipients of such email addresses who may conclude the email messages were sent from the owner of the visioncorp.com domain rather than the actual sender of the email message.
The results of such confusion are unpredictable but may cause ignoring the email (since the FROM address is not recognized as valid) or may cause the receiving organization to bounce the email to the visioncorp.com domain email address with unpredictable text indicating the reason the email is being "returned" to visioncorp.com.
There are three methods to resolve this issue and all are detailed in the following document:
Resetting Default E-Business Suite Messaging Email Setting (Doc ID 1923170.1)