Wednesday Nov 12, 2014

R12: Resolve Supplier Bank Account Issues When Creating Payment For Customer Refunds

Whilst creating the payment for a Customer Refund (Payment Request) Invoice it is common to see the following error:

  • Supplier Bank Account attached to document payable is end dated

One reason for this message is that there is a missing record in the IBY_PMT_INSTR_USES_ALL table.

Previously we have used data fixes to correct the problem but now the application offers a way to resolve this without the data fix by using the "Enable As Supplier" functionality provided by the Supplier Hub application.

Full details are available by reviewing the My Oracle Support document:

R12 Solve Customer Refund - Supplier Bank Account Attached To Document Payable Is End Dated (Doc ID 1942142.1)

Questions or issues?

Please post any comments or concerns in the Payables Community Thread for this topic.

Monday Nov 11, 2013

Help With 'Stuck' Payments Has Arrived!

Do you have a problem with a PPR stuck in 'Formatting' status or a stuck Payment Instruction?  Is it driving you crazy trying to figure out what is wrong?  

You've come to the right place.  Read on for more information.....

There are solutions available for known issues related to supplier/creditor payments within a Payment Process Request (PPR) in the Oracle Payments module that become stuck with Status 'Formatting'.  All of these were reviewed, compiled and converted into one master document - a ONE STOP SHOP.

R12: DETAILED TROUBLESHOOTING GUIDE: AP Payments: "Stuck" PPRs with "Formatting" status, and stuck PI's (Doc ID 1585563.1) is available on My Oracle Support to answer all your questions and help you overcome your stuck payment issue.



Topics covered in this document are:

Introduction:

  • What is a 'stuck' PPR?
  • How to  find a PPR's status
  • Are you really stuck?  

Known Issues:

  • PPRs stuck in 'FORMATTING' status
  • Payment Instruction Files (PIs) stuck in 'CREATED' Status
  • PI's stuck in 'SUBMITTED FOR PRINTING' status

Each of the known issue descriptions mentioned above have varying symptoms with specific different solutions so we have put together a simple chart for you to review which describes the symptoms, root case, fixed file version (if applicable) and recommended patch or steps to resolve.

Check out Doc ID 1585563.1 today and say goodbye to Stuck PPR issues for good!

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