Monday Jul 22, 2013

Announcing Payables Webcast Program for August

Webcast.jpg

The Payables and Receivables teams have three webcasts scheduled in August.  Join us for these webcasts on the following topics:

  • Using The New Trial Balance Helper (TBH) To Troubleshoot Payables Trial Balance (APTB) Issues 
  • Everything You Need to Know About Oracle Payments Transmission 
  • Using The Oracle Internet Expenses Setup Helper (OSH) To Troubleshoot Oracle Internet Expenses (OIE) Setup Issues.
See below for more details and how to register.

Webcast: Using The New Trial Balance Helper (TBH) To Troubleshoot Payables Trial Balance (APTB) Issues

Date:  August 7, 2013 at 11 am ET, 10 am CT, 9 am MT, 8 am PT

This one-hour session is recommended for technical and functional users who reconcile Trial Balance data in Oracle Payables.  We will review troubleshooting Payables Trial Balance (APTB) issues by using the new Trial Balance Helper (TBH) tool.

TOPICS WILL INCLUDE:

  •     Overview of the Trial Balance Helper (TBH) Diagnostic
  •     How to generate and make use of the diagnostics
  •     Generic troubleshooting tips in APTB.

REGISTER.jpg
Further details and links to register are in Doc ID 1563693.1.



Webcast:
Everything You Need to Know About Oracle Payments Transmission

Date: August 14, 2013 at 11 am ET, 10 am CT, 9 am MT, 8 am PT

This one-hour session is recommended for technical and functional users who will be implementing Oracle Payments for automatic credit card and direct debit transaction processing. During this session, we will go over technical components that constitute payment transmission such as transmission protocol, configuration, etc. We will also demonstrate how to setup transmission configuration to transmit the payment file. Information covered will be applicable to both funds capture and disbursement flows.

TOPICS WILL INCLUDE:

  •    Overview of Oracle Payments Transmission Feature
  •     Transmission Protocol
  •     Transmission Configuration
  •     Tunneling
  •     Setup of Sample Transmission Protocol

REGISTER.jpg
Further details and links to register are in Doc ID 1563692.1.


Webcast: Using The Oracle Internet Expenses Setup Helper (OSH) To Troubleshoot Oracle Internet Expenses (OIE) Setup Issues.

Date: August 21, 2013 at 11 am ET, 10 am CT, 9 am MT, 8 am PT

This one-hour session is recommended for technical and functional users who use the Oracle Internet Expenses (OIE) module in Payables. We will review troubleshooting setup issues by using the new Internet Expenses Setup Helper (OSH).

TOPICS WILL INCLUDE:

  •    Overview of the OIE Setup Helper (OSH) Diagnostic
  •     How to generate and make use of the diagnostics

REGISTER.jpg
Further details and links to register are in Doc ID 1563691.1.


Thursday Jun 27, 2013

Tax Deducted At Source (TDS) for India Localizations

Do you have questions about TDS (Tax deducted at source) for India Localizations or want to know the latest information about this functionality?


See Doc ID 1546099.1 TDS Tax Deduction at Source for India - Master Troubleshooting Guide. The document includes sections with the following information:

Documentation and Setup of Tax Deduction at Source – this section contains a presentation with the configuration steps for the TDS feature

Resolving errors – this section contains recommended patches and documents with solutions for specific errors

Frequently asked questions  – See also our new FAQ Doc ID 1549522.1 for frequently asked questions about TDS.

Thursday Dec 13, 2012

URGENT: Patches Needed to Prevent Data Corruption in Oracle Payments

Development are seeing a number of datafix bugs being logged related to PPR committing data in Payments (IBY) and missing corresponding payments in Payables.  These bugs have been investigated and fixed, however customers need to proactively apply these fixes to prevent data corruption.

There are two root cause patches available for this case of partial data commit.  It is critical that all R12/12.1 Payments customers apply the following two patches ASAP:

a) Patch 11699958: R12: Error during PPR Leads to Incomplete Data Commit and Inconsistent Status (Doc ID 1338425.1)

b) Patches 15867522: Confirmed PPR Batches Show Payment Initiated - Data Exist Only in IBY Tables (Doc ID 1506611.1)

Get Proactive Banner

Wednesday Nov 21, 2012

Payables Master Generic Datafix (MGD) Now Includes Even More Data Integrity Checks For EBTax!!

The Payables MGD is a vital diagnostic that all R12/12.1 customers need to run regularly to check the data integrity of their Payables system. This script does not make any changes to your system, so it’s risk free and it produces a HTML formatted output showing which data corruption issues have been detected and provides the Doc ID’s that will be needed to fix them.

This MGD diagnostic (version 120.92 and above) is even better than it used to be as it now checks for 11 new EBTax corruption signatures that Support was seeing on a consistent basis. These lengthy Service Requests could have been avoided with one run of the MGD which tells you right away if you have data corruption. It’s the first thing our Payables support engineers will have you run when you log an SR so why not be one step ahead?

The new EBTax signatures that were included in this latest update to the MGD are pulled from the following common solutions documents:

R12 E-Business Tax/Payables Data-Fixes: Cause and action to handle ZX_LINES_SUMMARY_U1 issue Doc ID 1152123.1
EB-Tax Data Corruption Issues & Recommended Solutions Doc ID 1316316.1

The specific issues that are now screened are detailed below:

1. TAXABLE_BASIS_FORMULA and MANUALLY_ENTERED_FLAG mismatch
2. ESTABLISHMENT_ID mismatch
3. TRX_NUMBER mismatch
4. TAX_RATE mismatch
5. Currency Conversion related columns mismatch in Migrated Invoices
6. HISTORICAL_FLAG and RECORD_TYPE_CODE mismatch
7. ADJUSTED_DOC_TRX_LEVEL_TYPE is NULL or APPLIED_FROM_TRX_LEVEL_TYPE is NULL
8. Missing Reversal Tax Distributions For Tax Distributions
9. Tax Lines for discarded or cancelled Transaction Lines are not marked as cancelled
10. Error AP_ERR_TAX_DIST_SYNC
11. AP_UNFROZEN_DIST_EXIST/Unfrozen Tax Distributions exist for this invoice

Get Proactive – Check your system for these common EBTax issues and fix the data before it causes a problem.

Access the MGD note and watch the video that explains how it works here - R12: Master GDF Diagnostic to Validate Data Related to Invoices, Payments, Accounting, Suppliers and EBTax [VIDEO] Doc ID 1360390.1



Thursday Nov 01, 2012

Resolve Instructional Webcast Series — E-Business Suite Payables Period Close

Resolve Instructional Webcast Series — New Product Specific Troubleshooting Topics

For E-Business we have coming up:

Title: Resolve—Best Practices for E-Business Suite Payables Period Close

Date: Nov 7, 2012

Time: 8:00 am MT - 3:00 pm GMT - 10:00 am Eastern - 8:30 pm India - 7:00 am Pacific

This one-hour webcast shows you how to use 3 main recommendations:

  • Period Close Helper – New Diagnostic to identify and resolve period close issues.
  • Master Generic Datafix Diagnostic (MGD) usage in proactive/reactive mode.
  • Recommended Patch Collection (RPC) uptake.

This session will help customers to plan and complete their month on month period close activities successfully. Also, in approaching period close in a proactive way. It will assist in order to avoid last minute hassles and prevent delays in achieving the Period Close deadlines.

Customers who are involved in the Payables period close activities (both Functional and Technical) will benefit most from the webcast.

Join us. Leverage this opportunity to learn Support Best Practices that help you resolve the issues you face with your Oracle products.

Oracle Support experts provide live demonstrations of proactive resources. You will see you how working proactively helps you work more efficiently—from using the right tools to providing the right information on Service requests—you can get answers faster.

Register for sessions now REGISTER.jpg

Questions? Contact Oracle’s "Get Proactive" team today.

WORK SMART. SOLVE FAST. RESOLVE.

Thursday Aug 30, 2012

Oracle Payables Accounting Information Centres

Payables Accounting Information Centers

Do you have error when trying to create accounting in Payables ?

Do you have questions about Payables Accounting ?

The following new Information centers include solutions to many of the issues and answers to your questions.

         Overview  Hot Topics Resources

Information Center: Oracle Payables Accounting R12 ( Doc ID 1476284.2)


Under Hot Topics:

Include details about: Recommended patches, new solution documents, GDF patches, Announcements, links to Communities.

Under Resources:

Popular Troubleshooting documents, Accounting Documentation,

popular Knowledge documents, links to other info centers.

 Use  

Information Center: Using Oracle Payables Accounting (Doc ID 1478842.2)

Include product documentation, Reconciliation, Upgrade, Performance, Undo Accounting, Trace and FND Debug, and Diagnostics.

Troubleshoot

Information Center: Troubleshooting Oracle Payables Accounting (Doc ID 1478863.2)

Include Troubleshooting documents, Period close, GL Transfer, Trial Balance, Budget, Health Check.

Do you have other questions..............?


Post your question to the Oracle Payables Community

1. Log into My Oracle Support.
2. Click on the 'Community' link at the top of the page.
3. Click in 'Find a Community' field and enter Payables 
4. Double click on Payables in the list.

OR 

 Click Here

Monday Sep 12, 2011

Searching in My Oracle Support - Best Practices for Best Results

ADVISOR WEBCAST: Searching in My Oracle Support - Best Practices for Best Results
PRODUCT FAMILY: E-Business Suites, Financials, Payables

September 22, 2011 at 8 am PT, 9 am MT, 11 am ET

During this session we will show customers the best practices to get the best results when searching. We will display different kinds of errors and the best combination of key words to use in the search term.

This one-hour session is recommended for technical and functional users who search in My Oracle Support often to find solutions to errors in the Oracle Application Payables System.

TOPICS WILL INCLUDE:
  • Show search term combinations and keywords to use in the search process
  • Discuss main points to consider when performing a search
  • Select key parts of error messages to use in search
  • Optimize expected search results

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


Searching in My Oracle Support - Best Practices for Best Results - EMEA

ADVISOR WEBCAST: Searching in My Oracle Support - Best Practices for Best Results - EMEA
PRODUCT FAMILY: E-Business Suites, Financials, Payables

September 22, 2011 at 9 am GMT, 10 am London, 11 am CET, 5 am ET

During this session we will show customers the best practices to get the best results when searching. We will display different kinds of errors and the best combination of key words to use in the search term.

This one-hour session is recommended for technical and functional users who search in My Oracle Support often to find solutions to errors in the Oracle Application Payables System.

TOPICS WILL INCLUDE:
  • Show search term combinations and keywords to use in the search process
  • Discuss main points to consider when performing a search
  • Select key parts of error messages to use in search
  • Optimize expected search results

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


Sunday Jul 31, 2011

R12 Payables Payment Workbench – an Overview

ADVISOR WEBCAST: R12 Payables Payment Workbench – an Overview
PRODUCT FAMILY: EBS, Financial Management, Procure to Pay, Payables/Payments 

August 16, 2011 at 9 am PT, 10 am MT, 11 am CT, 12 noon ET

This one-hour session is recommended for technical and functional users who are new to Oracle Payables and Payments, or need to fill gaps in their knowledge of the processes involved in paying suppliers and employee expenses using Payment Workbench. This session will also review types of Payments available on Payment Workbench.

TOPICS WILL INCLUDE:
  • What is Payment Workbench – Types of Payments available on Payment Workbench.
  • Description of each Payment and how to enter Payments using each of them
  • Pay in Full functionality

 A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


Sunday Jul 24, 2011

R12 Payables Payment Process Requests – an Overview

ADVISOR WEBCAST: R12 Payables Payment Process Requests – an Overview
PRODUCT FAMILY: EBS, Financial Management, Procure to Pay, Payables/Payments 

August 9, 2011 at 8 am PT, 9 am MT, 11 am ET

This one-hour session is recommended for technical and functional users who are new to Oracle Payables and Payments, or need to fill gaps in their knowledge of the processes involved in paying suppliers and employee expenses.

TOPICS WILL INCLUDE:
  • What is the R12 Oracle Payments module (IBY), and what is “Funds Disbursement” as opposed to “Funds Capture”?
  • Steps in the PPR process, and the PPR Process Flow
  • The PPR submission form, and how to use

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


Thursday Jun 02, 2011

Self Service for Payables via Generic Data Fixes (GDFs) and Patching

ADVISOR WEBCAST: EBS Financials: Self Service for Payables via Generic Data Fixes (GDFs) and Patching (Second Session)
PRODUCT FAMILY: E-Business Suites, Financials, Payables

June 16, 2011 at 7 pm PT, 8 pm MT, 10 pm ET, 12:00 Sydney

There are Generic Data Fix patches and code fix patches available for the Payables product that customers can use to fix existing errors or prevent errors from ever occurring. These patches are available for customer download on My Oracle Support and enable customers to truly self service. During this session we will discuss what Generic Data Fix patches are, how to find them, how to detect when they are needed, and how to apply and run them. We will also discuss the importance of staying current on patching and how to find the patches you need for Payables. And we will briefly review how Oracle Diagnostics should be used in the event a Service Request needs to be logged.

TOPICS WILL INCLUDE:
  • How to identify and resolve known data issues pro-actively
  • Avoid delay in period close by pro-actively identifying and resolving such issues

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


Self Service for Payables via Generic Data Fixes (GDFs) and Patching

ADVISOR WEBCAST: EBS Financials: Self Service for Payables via Generic Data Fixes (GDFs) and Patching
PRODUCT FAMILY: E-Business Suites, Financials, Payables

June 16, 2011 at 7 am PT, 8 am MT, 10 am ET, 15:00 London

There are Generic Data Fix patches and code fix patches available for the Payables product that customers can use to fix existing errors or prevent errors from ever occurring. These patches are available for customer download on My Oracle Support and enable customers to truly self service. During this session we will discuss what Generic Data Fix patches are, how to find them, how to detect when they are needed, and how to apply and run them. We will also discuss the importance of staying current on patching and how to find the patches you need for Payables. And we will briefly review how Oracle Diagnostics should be used in the event a Service Request needs to be logged.

TOPICS WILL INCLUDE:
  • How to identify and resolve known data issues pro-actively
  • Avoid delay in period close by pro-actively identifying and resolving such issues

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.



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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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