Monday Apr 14, 2014

Sell Services from Order Management

Currently, you can order only service contracts of type Extended Warranty through Order Management.  In release 12.2.2, you can order service contracts of type Subscription Contract too. You can order Tangible as well as Intangible subscription contracts.  Tangible subscription contracts are fulfilled through Order Management. You can record Subscription Contract specific attributes such as Start Date, Period, Duration, and Subscription Template on the order line. As currently supported for standard inventory items, you can attach Extended Warranties to a Subscription Contract as well. Additionally, you can include a Subscription Contract in a model/kit. After fulfillment of the line, a Subscription Agreement is created in Service Contracts.

Currently, when an Extended Warranty is invoiced through Order Management, the invoice amount is for the entire duration of the Extended Warranty. In this release, additional billing options have been introduced for Extended Warranties and Subscription Contracts. The options are as follows:
  • Retain the existing behavior of generating an invoice for the entire duration from Order Management.
  • Generate the invoice for the first installment from Order Management and for the subsequent installments from Service Contracts.
  • Generate invoices for all installments from Service Contracts. In this scenario, Order Management does not generate any invoices.
For the orders that are billed in multiple installments over the duration of the service contract (Extended Warranties/Subscription Contracts), you can specify the billing schedule.

For additional information on this new Feature, refer to the Sell Services From Order Management section of Doc ID 1377743.1 Oracle Order Management Release Notes for Release 12.2.2.


Friday Mar 21, 2014

Purging Order Management Workflow

For maintaining a healthy workflow environment, the "Purge Order Management Workflow" concurrent request should be scheduled regularly. 

Purge Order Management Workflow Concurrent Program purges workflow items associated with Oracle Order Management, such as OM Order Line and OM Order Header. Unlike the Purge Obsolete Workflow Runtime Data program provided by Oracle Workflow, the Purge Order Management Workflow program purges workflows of closed sales order lines even if the sales order header is still open. It tries to close open workflows in a few very specific cases to make more workflow items eligible for purge. Use this purge program to reduce the size of workflow tables and improve high volume order processing performance.

Information on the use of "Purge Order Management Workflow" concurrent program, to purge closed workflows, specific to Order Management can be found in document: How To Purge Order Management Workflow, Doc ID 878032.1.


Friday Mar 07, 2014

Three New Order Management Diagnostic Tests

Three new Order Management Diagnostic Tests available for 12.1.1+ via Patch 18013753 (Please visit E-Business Patching (MOSC) to request the initial password to download).

The Apps Check Diagnostic is now available via the Oracle Diagnostic Framework.  This is the same as what is executed from the Concurrent Program.  Executing the Diagnostic Test via the Diagnostic Framework 'Applications Diagnostics > Diagnose' offers a user friendly execution experience and HTML output that is validated and can be directly uploaded to a Service Request.  Please see Doc ID 1631911.1 for details.

Duplicate Lines From OE Drop Ship Sources, is new to the Diagnostic Framework.  This Diagnostic Test selects all duplicate lines from OE Drop Ship sources table.  Please see Doc ID 1632022.1 for details.

RMA Lines Stuck At Awaiting Return Or Disposition, is new to the Diagnostic Framework.  This Diagnostic Test selects all the RMA lines that are stuck at Awaiting Return or Awaiting Return Disposition status, even after the order lines had been fully received and fully or partially delivered.  Please see Doc ID 1632024.1 for details.

Thursday Jan 23, 2014

Order Information Portal (OIP) Enhancements

In Release 12.2, Order Information Portal (OIP) has been enhanced.  These enhancements are in the following areas:

Several search parameters have been added to allow more search criteria. Customer Number has been added to the Simple Search. Customer Number, Invoice Number, Orders On Hold (Yes/No), Ship To Customer, Bill To Customer, and Deliver To Customer have been added to the Advanced Search.

Previously, only contacts associated with the Sold To Customer on the sales order could view and track sales orders through OIP. Now OIP has been enhanced to allow contacts associated with the Bill To Customer on the sales order to view and track sales orders through OIP.

Several display fields have been added to the summary and detail views of the sales order and delivery.

External users can subscribe to receive notifications based on key business events such as scheduling, schedule date changes, and shipping. In addition, external users can choose to receive notifications individually in their Notifications Worklist for each sales order or consolidated across sales orders by setting up preferences in Workflow mailer.

OIP has been integrated with FND Security to enable rules-based access to the summary and detail views of sales orders and deliveries.

For more information regarding the enhancements made to Order Information Portal in Release 12.2, please refer to the Oracle Order Management Release Notes for Release 12.2.2, Doc ID 1377743.1.

Wednesday Dec 18, 2013

Use Approvals Management Engine for Approval Mechanism of Order Lines

In R12.2.2, Order Management integrates with Oracle Approval Management (AME) to leverage the robust capabilities of the approval rules engine to dynamically determine the list of approvers for Quotes, Sales Agreements and Returns (RMA). Order Management has been integrated with Oracle Approval Management for the workflow "Negotiation Flow - Generic with Approval" and "Order Flow - Mixed or Return with Approval" to provide an additional option to use Approvals Management Engine (AME) for the approval mechanism of order lines with the above work flows.

You can enable this option by selecting the Use Approvals Management Engine check box on the Order Management Transaction Types window. For the AME enabled transactions, Order Management utilizes the AME capabilities of a central business rules repository and a common execution engine, to manage approvals for its business processes.


AME repository has been enhanced to include certain OM specific attributes on which rules can be defined. Such seeded attributes are:

  • Header Level - Customer (Sold To Customer), Customer Category (of Sold To Customer), Order Type and Ordered Amount
  • Line level - Line Type, Item, Quantity, Line Amount and Line Discount Percent

Key benefits of this integration are:
  • You can use seeded as well as custom attributes to create AME conditions and rules.
  • AME dynamically determines the list of approvers based on conditions and rules.
  • You can define the approval process with Serial or Parallel Approvals. In the case of Parallel Approvals, additional options such as “First Responder Wins” and ”Consensus” are available to choose from when defining the approval rules.
  • With this new feature, Order Management leverages AME to dynamically generate the list of approvers based on attribute values, conditions, approval types and approval group.
  • In addition, centralizing storage of approval policies in AME improves audit and accountability. Moreover, the new capabilities can be rapidly and easily implemented in AME.

For additional R12.2.2 new features, please review Oracle Order Management Release Notes for Release 12.2.2 (Doc ID 1377743.1)

Tuesday Nov 12, 2013

OM: Effective Troubleshooting Techniques to Debug Order Import

Resolve

There is a new document available to help you debug Order Import in Order Management: 
Effective Troubleshooting Techniques to Debug Order Import Issues (Doc ID 1558196.1)

The white paper addresses debugging from a technical perspective. This approach is to assist users in understanding the actual issue, as well as help them in the early resolution of any order import issue.

It will walk you through several cases, with supporting debug logs / trace files taken for each case. Educating you along the way for what debug logs / trace files should be gathered, as trace files are not always needed.  It will also walk you through the supporting documents so you will know what to look for in your case.

Please refer to this note the next time you have an Order Import error. Or you could step through it now, so you are informed the next time you encounter an Order Import error.  Happy debugging!

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