Monday Apr 14, 2014

Sell Services from Order Management

Currently, you can order only service contracts of type Extended Warranty through Order Management.  In release 12.2.2, you can order service contracts of type Subscription Contract too. You can order Tangible as well as Intangible subscription contracts.  Tangible subscription contracts are fulfilled through Order Management. You can record Subscription Contract specific attributes such as Start Date, Period, Duration, and Subscription Template on the order line. As currently supported for standard inventory items, you can attach Extended Warranties to a Subscription Contract as well. Additionally, you can include a Subscription Contract in a model/kit. After fulfillment of the line, a Subscription Agreement is created in Service Contracts.

Currently, when an Extended Warranty is invoiced through Order Management, the invoice amount is for the entire duration of the Extended Warranty. In this release, additional billing options have been introduced for Extended Warranties and Subscription Contracts. The options are as follows:
  • Retain the existing behavior of generating an invoice for the entire duration from Order Management.
  • Generate the invoice for the first installment from Order Management and for the subsequent installments from Service Contracts.
  • Generate invoices for all installments from Service Contracts. In this scenario, Order Management does not generate any invoices.
For the orders that are billed in multiple installments over the duration of the service contract (Extended Warranties/Subscription Contracts), you can specify the billing schedule.

For additional information on this new Feature, refer to the Sell Services From Order Management section of Doc ID 1377743.1 Oracle Order Management Release Notes for Release 12.2.2.


Thursday Mar 22, 2012

Upcoming Webcast: Cost Management Intercompany Accounting for Internal Order and Drop Shipment

ADVISOR WEBCAST: Cost Management Intercompany Accounting for Internal Order and Drop Shipment
PRODUCT FAMILY: Cost Management

April 10, 2012 at 11 am ET, 9 am MT, 8 am PT

This one-hour advisor webcast discusses Intercompany Accounting for Internal Order and Drop Shipments. This session is recommended for technical and functional users who work on the costing part of the Internal Order and Drop Shipment cycles.

TOPICS WILL INCLUDE:
  • Understand the various setups involved in Intercompany Accounting
  • Understand the accounting entries generated for different setups in Intercompany Accounting

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Current Schedule can be found on Note 740966.1
Post Presentation Recordings can be found on Note 740964.1

Monday Feb 27, 2012

Creating Service Contracts from Order Management

Consider the following tips for creation Service Contracts from OM:


Service agreements/extended warranties can be created as a result of selling a Service item on a sales order.  The process for creating the contract is different in 11i and R12.


In 11i the process uses the ASO queues as follows:
1. After the sales order is shipped, data is placed in ASO queues
2. Data is dequeued and OKS_REPROCESSING table is populated
3. The Service Contracts Order Capture Integration program must be run

In R12 the ASO queues are no longer used and the Service Contracts Order Capture Integration program is obsoleted.  The R12 process is:
1. after the sales order is shipped, data is placed directly in the OKS_REPROCESSING table
2. the Service Contracts Order Processing Program must be run

Notes:
(a) in both 11i and R12 the Workflow Background Process concurrent program must also be running, so that deferred workflows are progressed.
(b) in both 11i and R12 the contract creation will fail if there is an Install Base error and the referenced instance is not created. 

The following notes can help in the troubleshooting this process:

  • 12 How to Process Order Lines from Order Management to Create Service Contracts (Doc ID 785760.1)   
  • Flow for Troubleshooting Order Management/Service Contracts/Install Base Integration Issues (Doc ID 463912.1)  
  • Completed OM Service Lines Not Flowing To Service Contracts (Doc ID 375240.1)   
  • How to Create a Service Agreement From a Sales Order That Has a Third Party Role in the Contract (Doc ID 459262.1
  • How to create multiple extended warranty or service contracts from one sales order (Doc ID 406200.1)   

Monday Oct 31, 2011

Credit check functionality in Order Management (Release 11i&12)

ADVISOR WEBCAST: Credit check functionality in Order Management (Release 11i&12)
PRODUCT FAMILY: Manufacturing - Order Management

November 15, 2011 at 8 am PT, 9 am MT, 11 am ET

This one-hour session is recommended for Technical users, Functional users, Consultants, Support Engineers, and Customers who work on Order Management suite of products. The purpose of this webcast is to describe the functional flow and required setups needed for the credit check Process in release 11i and 12. The benefits of this webcast include (1) understanding the credit checking process in Order management, and (2) knowing the setups required for the credit checking.

TOPICS WILL INCLUDE:
  • General understanding of credit checking in order management
  • Credits check setups.
  • Credit hold and Credit check functionality.
  • Credit exposure and its reports.
  • Concurrent requests associated with Credit checking

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.

Sunday Jun 05, 2011

Order Import: An Easy Digest

ADVISOR WEBCAST: Order Import: An Easy Digest
PRODUCT FAMILY: Manufacturing - Order Management

June 21, 2011 at 8 am PT, 9 am MT, 11 am ET

This advisor webcast is designed for Functional Users, Technical Consultants, and Customers of the Order Management suite of products and discusses the Order Import Functionality in Order Management. During this session you will receive an overview of Order Import, High Level technical design, functional demo, Debugging methods of the order import and Q&A with a total session duration of about 60 minutes.

TOPICS WILL INCLUDE:
  • Introduction
  • Tables structure & Data Flow
  • Setups involved
  • Available Features using order Import.
  • Demonstration
  • Basic of HVOP
  • Debugging Techniques

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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