Friday Mar 21, 2014

Purging Order Management Workflow

For maintaining a healthy workflow environment, the "Purge Order Management Workflow" concurrent request should be scheduled regularly. 

Purge Order Management Workflow Concurrent Program purges workflow items associated with Oracle Order Management, such as OM Order Line and OM Order Header. Unlike the Purge Obsolete Workflow Runtime Data program provided by Oracle Workflow, the Purge Order Management Workflow program purges workflows of closed sales order lines even if the sales order header is still open. It tries to close open workflows in a few very specific cases to make more workflow items eligible for purge. Use this purge program to reduce the size of workflow tables and improve high volume order processing performance.

Information on the use of "Purge Order Management Workflow" concurrent program, to purge closed workflows, specific to Order Management can be found in document: How To Purge Order Management Workflow, Doc ID 878032.1.


Friday Mar 07, 2014

Three New Order Management Diagnostic Tests

Three new Order Management Diagnostic Tests available for 12.1.1+ via Patch 18013753 (Please visit E-Business Patching (MOSC) to request the initial password to download).

The Apps Check Diagnostic is now available via the Oracle Diagnostic Framework.  This is the same as what is executed from the Concurrent Program.  Executing the Diagnostic Test via the Diagnostic Framework 'Applications Diagnostics > Diagnose' offers a user friendly execution experience and HTML output that is validated and can be directly uploaded to a Service Request.  Please see Doc ID 1631911.1 for details.

Duplicate Lines From OE Drop Ship Sources, is new to the Diagnostic Framework.  This Diagnostic Test selects all duplicate lines from OE Drop Ship sources table.  Please see Doc ID 1632022.1 for details.

RMA Lines Stuck At Awaiting Return Or Disposition, is new to the Diagnostic Framework.  This Diagnostic Test selects all the RMA lines that are stuck at Awaiting Return or Awaiting Return Disposition status, even after the order lines had been fully received and fully or partially delivered.  Please see Doc ID 1632024.1 for details.

Monday Feb 27, 2012

Creating Service Contracts from Order Management

Consider the following tips for creation Service Contracts from OM:


Service agreements/extended warranties can be created as a result of selling a Service item on a sales order.  The process for creating the contract is different in 11i and R12.


In 11i the process uses the ASO queues as follows:
1. After the sales order is shipped, data is placed in ASO queues
2. Data is dequeued and OKS_REPROCESSING table is populated
3. The Service Contracts Order Capture Integration program must be run

In R12 the ASO queues are no longer used and the Service Contracts Order Capture Integration program is obsoleted.  The R12 process is:
1. after the sales order is shipped, data is placed directly in the OKS_REPROCESSING table
2. the Service Contracts Order Processing Program must be run

Notes:
(a) in both 11i and R12 the Workflow Background Process concurrent program must also be running, so that deferred workflows are progressed.
(b) in both 11i and R12 the contract creation will fail if there is an Install Base error and the referenced instance is not created. 

The following notes can help in the troubleshooting this process:

  • 12 How to Process Order Lines from Order Management to Create Service Contracts (Doc ID 785760.1)   
  • Flow for Troubleshooting Order Management/Service Contracts/Install Base Integration Issues (Doc ID 463912.1)  
  • Completed OM Service Lines Not Flowing To Service Contracts (Doc ID 375240.1)   
  • How to Create a Service Agreement From a Sales Order That Has a Third Party Role in the Contract (Doc ID 459262.1
  • How to create multiple extended warranty or service contracts from one sales order (Doc ID 406200.1)   

Wednesday Aug 03, 2011

How to Convert Freight Costs to Freight Charges in Release 12.x.x

ADVISOR WEBCAST:  How to Convert Freight Costs to Freight Charges in Release 12.x.x
PRODUCT FAMILY:  Manufacturing - Order Management

August 16, 2011 at 8 am PT, 9 am MT, 11 am ET

This advisor webcast is designed for Functional Users, Technical Consultants, and Customers of the Order Management suite. This one hour session provides a basic understanding of how to convert freight costs to freight charges in release 12.x.x.

TOPICS WILL INCLUDE:
  • General overview of the Freight Conversion Process in Order Management
  • Impacting profile settings and their value added.
  • Setup details for the pricing formula
  • Setup details of the freight modifier
  • Impacts of pricing phase that is used
  • Impacting field values on the sales order header/lines
  • High level some of the diagnostics used by Oracle Advanced Pricing Support to troubleshoot why freight charges are not applied

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

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The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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