Friday Aug 09, 2013

HCM: My Oracle Support (MOS) Not Just for Technical Users

This is a shout out to Functional Users!

Did you know that My Oracle Support (MOS) is not just for technical users, such as your IT Team (i.e. System Analyst, Software Engineers, and Developers) or for use only by your Support staff? 

My Oracle Support or MOS is for anyone who utilizes licensed Oracle Applications.  To get a Oracle MOS account simply go to the following - support.oracle.com - where you will be asked to register for your personal sign-on.   Registering is as simple as supplying Oracle with an eMail address, setting your password, and providing some personal information including your name and company name.  Oracle will respond to the email provided with a verification link to continue Registration. For additional information on MOS Registration and Setup, please see the MyOracleSupport Quick Reference Guide.

Your next question, as a customer, is "What now? How can I, as a Functional Contributor, use My Oracle Support?" Isn't MOS just used to log and track service requests and to download patches?

Well the answer to the second question is, No!   My Oracle Support (MOS) provides functionality and collaborative tools that are just as useful to our functional colleagues, as they are to our technical ones.  The most important tool for our functional user is the ability to research the following:

Oracle Knowledge Documentation Library

Oracle provides a rich set of documentation for every Oracle product. These documents have an immense amount of knowledge for each product that Oracle provides. These are dynamically evolving documents and contain a multitude of different types of information, such as:

  • Problem Documents - which describe a problem, cause, and solution
  • FAQ Documents - which provide a compilation of questions and answers for a particular subject area
  • How To Documents - which provide Q & A, or 'How To' perform a specific task or function within an application
  • Reference Documents - which document a procedure or reference information
  • Troubleshooting Documents - which explains how to diagnose/debug a complex issue
  • White Papers - which are authoritative documents usually created by development describing a specific functionality

Next time you encounter an issue within the Oracle applications,  I would strongly suggest that your first step in finding the solution of your problem is to search Oracle's Knowledge Documentation.  It is possible that you could resolve your own issue rather then waiting on your internal support team to contact Oracle for you. 

For HCM related Knowledge, I would recommend starting with the following:

This document provides you with a starting point for all HCM Products, and allows you to drill down into documentation specific to an application or function. 

Additionally, from My Oracle Support, one can review Online Documentation, Lifecycle Advisors, and Oracle's Get Proactive Portfolio.

An additional resource is the My Oracle Support Community (MOSC) forums which are specifically designed for Oracle's contracted customers only.  In this community forum, you can post your questions with confidence that they will be answered in a reasonable amount of time. This is a community forum and you are welcome to answer other community members' postings as well! (Read Kenn's Proactive blog Why Use My Oracle Support Community (MOSC)).

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Get your MyOracleSupport (MOS) Account Setup Today!


Thursday Jul 05, 2012

New MyOracleSupport (MOS)Interface Coming 13 July 2012

On July 13, 2012, we plan to upgrade the My Oracle Support HTML-based user interface (UI) with additional functionality that will allow those users remaining on the Flash-based user interface to switch over to the HTML version.

Our goal is to provide a single-online support portal so that all My Oracle Support users can benefit from the same features and functionality.

Prior to July 13, 2012, users of Oracle On Demand, Oracle CRM On Demand, Taleo, and Oracle Configuration Manager should continue accessing the My Oracle Support Flash-based user interface. After July 13, 2012, the above features and functionality to support these users will be available on the HTML interface. All other users of My Oracle Support can make the switch now. Benefits of using the HTML-based user interface include:

  • Streamlined, three-step process for initiating new Service Requests (SRs)
  • Single, consistent workflow for both hardware and software incidents
  • Enhanced personalization and filtering within the user interface
  • New accessibility features (enabling screen readers, large fonts, etc.)

Additionally, please note Internet Explorer 6 (IE6) will no longer be supported.

For further information, please check Doc ID 1385682.1

Wednesday Oct 28, 2009

Reminder of the November 6-8 upgrade to My Oracle Support

Just a reminder that My Oracle Support will be upgraded over the weekend of November 6-8 to enable even more Oracle customers to use Oracle's next-generation support platform and Classic MetaLink will be retired. [Read More]
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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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