Monday Aug 19, 2013

HCM: Three New Troubleshooting Assistants for HCM...and One Gets a New Look

You may be familiar with the term "Search Helper".  A Search Helper for iRecruitment was introduced last year as an easy and fast method to finding a relevant, complete solution to common issues encountered by our customers.  Search Helpers exist for many products across the E-Business Suite.

Search Helpers have been re-tooled to provide an improved customer experience within My Oracle Support.  Part of that re-tooling includes reformatting and renaming the Search Helpers to one or more Assistants that more clearly define the intent or purpose of the guided resolution.  Whether you are using the Assistant within My Oracle Support to resolve an issue through Search/Browse or as part of SR creation, you will notice a different look to the Assistants, but the same information as was previously available via the Search Helpers will be provided via the Assistants.


Here's a new look at the Troubleshooting Assistant for iRecruitment (Doc ID 1451641.1):

Three new Troubleshooting Assistants have been published to help you resolve errors in HR and Payroll.
Check out the new assistants:
ORA Errors in HR - Doc ID 1561356.1
ORA Errors in Payroll -  Doc ID 1561515.1
APP Errors in Payroll - Doc ID 1566491.1

For a full listing of all assistants in EBS check the index note Doc ID 1501724.1.

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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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