Tuesday Jan 07, 2014

Mark Your Calendars for January HCM Webcasts

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The various HCM Support teams have announced six upcoming webcasts for January 2104.  Join us for these webcasts on the following topics:

        • HCM Technical Analyzer Script (New) - EMEA Timezone
        • HCM Technical Analyzer Script (New) - US Timezone
        • HCM Global Deployments
        • UK Tax Year End 2013/2014 Seminar
        • OTL Technical Analyzer Script (New) - EMEA Timezone
        • OTL Technical Analyzer Script (New) - US Timezone

See below for more details and how to register.

Webcast: HCM Technical Analyzer Script (New)
Date:  
EMEA Timezone: January 15, 2014 at 9 am GMT, 10 am Europe, 2:30 pm India

Date: US Timezone: January 15, 2014 at 1 pm Eastern, 11 am Mountain, 10 am Pacific

HCM Proactive Support is announcing a new Intelligent and proactive diagnostics script: "HCM technical Analyzer". The Analyzer / Health Check / Data Collections tool is a PL*Sql script which checks the E-Business Suite environment and, depending on the results, the tool will display diagnostic advice and proactive recommendations. This script will be helpful for both customers and support.

TOPICS WILL INCLUDE:

  • Overview of HCM Technical Analyzer
  • Setup and documentation
  • Demo (run from SQL & Concurrent Process)
  • Review the output
  • Exadata and how it relates to SuperCluster
  • Known issues and how to stay up to date on them

Webcast: HCM Global Deployments 
Date: 
 January 21, 2014 at 8 am Eastern, 1 pm GMT, 2 pm Europe, 6:30 pm India

This session is recommended for technical and functional users who would like to learn more about the Global Deployments functionality in Oracle HCM.

TOPICS WILL INCLUDE:

  • Transferring an employee to another Business group
  • Checking the data in both Business groups
  • Returning the employee to his original Business Group

Webcast:  UK Tax Year End 2013/2014 Seminar
Date: 
 January 22, 2014 at 10:30 am GMT, 11:30 am Europe

This session will highlight the technical and legislative changes affecting the forthcoming tax year end (2013/14) and payroll processing for 2013/14. It will detail new legislation effective from 6th April 2014, including changes to PAYE & NI. This session will also set out the RTI processes for completing the 2013/14 tax year and moving into 2014/15.

Webcast: OTL Technical Analyzer Script (New)
Date: 
EMEA Timezone: January 22, 2014 at 9 am GMT, 10 am Europe, 2:30 pm India

Date: US Timezone: January 22, 2014 at 1 pm Eastern, 11 am Mountain, 10 am Pacific

This session is recommended for OTL technical/functional implementers and end users who have administrative/setup role on OTL and work service requests with Oracle OTL Support. OTL Product Support is announcing the new Proactive Diagnostics Script: "OTL Analyzer". This script will include many helpful sections including what current OTL_Diag.sql script has been providing in addition to new sections. The script fully scans your OTL Setup, and proactively provides reminders/comments/warnings/errors about areas that might cause potential problems in your environment.

TOPICS WILL INCLUDE:

  • Introduction and Benefits of OTL Analyzer
  • Setup Steps
  • Demo (SQL & Concurrent)
  • Exploring the Output
  • References

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Further details and links to register for all of these sessions are in Doc ID 1455851.1

Friday Dec 06, 2013

Diagnostic: HCM Technical Analyzer Now Available!

The HCM Proactive Support Delivery Team is introducing the HCM Technical Analyzer, a Health-Check script which reviews your overall HCM footprint by analyzing your current configurations and settings for your HCM environment.  The HCM Technical Analyzer is a non-invasive script which is designed to provide proactive feedback and recommendations associated with the HCM instance on which the analyzer is executed.

This Analyzer / Health Check / Data Collection tool is a PL*Sql script which will check the E-Business Suite environment and can be executed on all currently released / supported application versions  (i.e. 11.5.10.2, 12.0, 12.1, and 12.2).   As the process executes, it will output diagnostics advice and proactive recommendations within an .html output file.

When reviewing the analyzer output, you can immediately see where issues are identified as they are displayed in red (errors), orange (warnings) or blue (best practices), so that they can be easily seen.  In addition to identifying areas of concern, the analyzer will also identify My Oracle Support (MOS) articles which can be utilized to resolve the issue.

The Analyzer can be executed using one of two 'Run Type' parameters: 

  • Run Type = ISSUES, which will execute the Analyzer / Health Check with the output geared to customer problem resolution. This option will display only those sections where an issue or potential issue is identified so that you the customer can proactively address them.
  • Run Type = ALL, which will execute the Analyzer as a Data Collection tool which can be used to assist an Oracle Support Engineer in resolving an issue.

 The Analyzer is designed specifically to be used with the Human Capital Management (HCM) products, which is driven by the following input parameter values:

  • BEN - Benefits
  • HR - Human Resources
  • IRC - iRecuitment
  • OTL - Oracle Time and Labor
  • PAY - Payroll
  • SSHR - Self Service Human Resources
  • ALL - All HCM products above.

When the Analyzer is executed an environment review is performed and feedback provided on: 

  • Performance related setups and checks
  • Invalid objects, disabled triggers, and database issues
  • Profile settings
  • Packages and java classes version
  • Patching status.

It is recommended that this script be setup as a concurrent request from the E-Business Suite interface so that it maybe executed by either Functional or Technical representatives from your business.

  • How to run the HCM Technical Analyzer as a Concurrent Request (Doc ID 1575663.1)


Download the HCM Technical Analyzer Script (Doc ID 1562530.1) Today, and Provide us your Feedback!

Monday Aug 19, 2013

HCM: Three New Troubleshooting Assistants for HCM...and One Gets a New Look

You may be familiar with the term "Search Helper".  A Search Helper for iRecruitment was introduced last year as an easy and fast method to finding a relevant, complete solution to common issues encountered by our customers.  Search Helpers exist for many products across the E-Business Suite.

Search Helpers have been re-tooled to provide an improved customer experience within My Oracle Support.  Part of that re-tooling includes reformatting and renaming the Search Helpers to one or more Assistants that more clearly define the intent or purpose of the guided resolution.  Whether you are using the Assistant within My Oracle Support to resolve an issue through Search/Browse or as part of SR creation, you will notice a different look to the Assistants, but the same information as was previously available via the Search Helpers will be provided via the Assistants.


Here's a new look at the Troubleshooting Assistant for iRecruitment (Doc ID 1451641.1):

Three new Troubleshooting Assistants have been published to help you resolve errors in HR and Payroll.
Check out the new assistants:
ORA Errors in HR - Doc ID 1561356.1
ORA Errors in Payroll -  Doc ID 1561515.1
APP Errors in Payroll - Doc ID 1566491.1

For a full listing of all assistants in EBS check the index note Doc ID 1501724.1.

Monday Aug 12, 2013

HCM: News Collection

Below is a listing of our recent blog postings on topics in the Human Capital Management (HCM) product area:  


Friday Aug 09, 2013

HCM: HRMS Release Update Packs (RUP) for 2013 - Available Now!

Did you know that all of the 2013 HRMS RUPs (Release Update Pack) have been released?  Yes!

Here are the patch numbers for the 2013 RUP releases:

App. Version
RUP Name
 Patch #
Release Date
Release 11i Family Pack K RUP8 14488556 5/3/2013
Release 12.0 HRMS RUP 11 16077077 8/2/2013
Release 12.1 HRMS RUP6 16000686 5/31/2013




These patches can be downloaded from My Oracle Support (MOS).  Be sure to review the README for important prerequisite, patching, and post-install information (including data installer and hrglobal.drv ) BEFORE applying the patch.

Why is the RUP important to your business? 

Keeping up with application of the current HRMS RUP is important so that your system has the latest HR & Payroll features and bug fixes.  Also, the current RUP patches listed above are all a mandatory requirement for Year End processing in the Oracle Payroll localizations delivered by Product Development (known as 'Tier 1') legislation's and US Federal HR products. For more information, review MOS Document.295406.1

What’s included in these RUP patches?

Typically the RUP includes changes for new features or functionality that Oracle Development is releasing at that time.  The RUP also includes bug fixes for various issues that have been discovered & resolved over the last several months since the last RUP update.  Also, depending on your legislation, the RUP may include legislative specific changes or updates which are timely and necessary for staying current with HR and Payroll functionality in your legislation.

For a list of the new features, changes, and bug fixes, review the README documents on My Oracle Support.  There you’ll find details explaining what is being delivered in the patch, as well as important information regarding the application of the patch. These documents include links to legislative specific README notes, where you can also review what has been delivered specifically for your legislation.  As mentioned before, review the README information BEFORE applying the patch.

Here are the README documents which are available on My Oracle Support (MOS) for the 2013 RUP releases:

  • Doc ID 1540662.1  About Oracle 11i HRMS Family Pack K Rollup 8(RUP8) (14488556 11i.HR_PF.K.DELTA.8) - Global
  • Doc ID 1564126.1 Oracle Human Resources Management Systems Readme, HRMS Release Update Pack 11 Release 12.0
  • Doc ID 1549442.1  Oracle Human Resources Management Systems Readme, HRMS Release Update Pack 6  Release 12.1


Are there any issues with applying these latest RUP patches?

Yes, please be aware that there could be some issues that were discovered after these RUP patches were released.  There is a ‘known issues’ document for each release version, to give you a heads-up on what might impact your environment.  So be sure to review these documents as well, in conjunction with the patch README documents.

  • Doc ID 1538593.1  Known Issues on Top of Patch 14488556 - 11i.HR_PF.K.DELTA.8 (HRMS 11i RUP8)
  • Doc ID 1538635.1 Known Issues on Top of Patch 16077077 - R12.HR_PF.A.DELTA.11 (HRMS 12.0 RUP11)
  • Doc ID 1538636.1 Known Issues on Top of Patch 16000686 - R12.HR_PF.B.DELTA.6(HRMS 12.1 RUP6)


So don’t delay! Year End processing is just around the corner for some legislations, so you want to be prepared by having the latest RUP patch already tested & applied! If you have any issues or questions when applying the RUP patch, please do a Knowledge search on My Oracle Support (MOS) , and review the known issues documentation.

As always, if you can’t find the solution there, please log a new Service Request for assistance from Oracle Support.


HCM: My Oracle Support (MOS) Not Just for Technical Users

This is a shout out to Functional Users!

Did you know that My Oracle Support (MOS) is not just for technical users, such as your IT Team (i.e. System Analyst, Software Engineers, and Developers) or for use only by your Support staff? 

My Oracle Support or MOS is for anyone who utilizes licensed Oracle Applications.  To get a Oracle MOS account simply go to the following - support.oracle.com - where you will be asked to register for your personal sign-on.   Registering is as simple as supplying Oracle with an eMail address, setting your password, and providing some personal information including your name and company name.  Oracle will respond to the email provided with a verification link to continue Registration. For additional information on MOS Registration and Setup, please see the MyOracleSupport Quick Reference Guide.

Your next question, as a customer, is "What now? How can I, as a Functional Contributor, use My Oracle Support?" Isn't MOS just used to log and track service requests and to download patches?

Well the answer to the second question is, No!   My Oracle Support (MOS) provides functionality and collaborative tools that are just as useful to our functional colleagues, as they are to our technical ones.  The most important tool for our functional user is the ability to research the following:

Oracle Knowledge Documentation Library

Oracle provides a rich set of documentation for every Oracle product. These documents have an immense amount of knowledge for each product that Oracle provides. These are dynamically evolving documents and contain a multitude of different types of information, such as:

  • Problem Documents - which describe a problem, cause, and solution
  • FAQ Documents - which provide a compilation of questions and answers for a particular subject area
  • How To Documents - which provide Q & A, or 'How To' perform a specific task or function within an application
  • Reference Documents - which document a procedure or reference information
  • Troubleshooting Documents - which explains how to diagnose/debug a complex issue
  • White Papers - which are authoritative documents usually created by development describing a specific functionality

Next time you encounter an issue within the Oracle applications,  I would strongly suggest that your first step in finding the solution of your problem is to search Oracle's Knowledge Documentation.  It is possible that you could resolve your own issue rather then waiting on your internal support team to contact Oracle for you. 

For HCM related Knowledge, I would recommend starting with the following:

This document provides you with a starting point for all HCM Products, and allows you to drill down into documentation specific to an application or function. 

Additionally, from My Oracle Support, one can review Online Documentation, Lifecycle Advisors, and Oracle's Get Proactive Portfolio.

An additional resource is the My Oracle Support Community (MOSC) forums which are specifically designed for Oracle's contracted customers only.  In this community forum, you can post your questions with confidence that they will be answered in a reasonable amount of time. This is a community forum and you are welcome to answer other community members' postings as well! (Read Kenn's Proactive blog Why Use My Oracle Support Community (MOSC)).

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Get your MyOracleSupport (MOS) Account Setup Today!


Thursday May 03, 2012

May 10th Webcast: EBS HCM Using Organization Chart in Self Service HR

PRODUCT FAMILY: HCM Community

May 10, 2012 at 11 am ET, 9 am MT, 8 am PT

The Organization Chart feature is a visual representation of the supervisory hierarchy in an organization. Managers can use panel cards to view contact information, employment details and salary information of workers in their hierarchy. Self Service actions can also be launched from the Organization Chart. This session will give insight into these new capabilities for functional users of Oracle Self-Service HR. This session would also cover deployment steps that the technical user should follow to implement the organization chart feature.

TOPICS WILL INCLUDE:
  • Ability to view supervisor hierarchy including matrix reporting
  • View different hierarchy viewer layouts
  • Enable self service transactions from the organization chart
  • Use search capabilities to view contact and employment details of workers outside the security profile
  • How to deploy the organization chart and implementation tips

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Current Schedule can be found on Note 740966.1
Post Presentation Recordings can be found on Note 740964.1
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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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