Thursday Oct 31, 2013

E-Mail Center: How to Debug Auto-Processing Issues

Resolve

Do you use E-mail Center Auto-Processing functionality?  Auto-processing rules can be defined which will process an email and initiate actions such as sending an auto-reply, auto-acknowledgement or service request update or creation. 

If you're using auto-processing in your environment, then you will have noticed that, when things go wrong, often the only indication that there is an issue is if the email goes to the Supervisor Queue for manual processing instead of being sent.  Oracle Development has developed a script to help you debug when an email is meant to be auto-processed but is failing. There are scripts for R12.0.6 through to R12.1.3.

See Doc ID 1427925.1 for details of the script and how to use it.

Friday Nov 02, 2012

ADVISOR WEBCAST: R12: How to debug Email Center Auto Service Request Creation Failures

PRODUCT FAMILY: EBS CRM - Service
November 6, 2012 at 11 am ET, 9 am MT, 8 am PT, 4 pm London

The primary function of this WebCast is to explain how to debug problems when auto-creating a Service Request from an Inbound Email into Email Center. We see a significant number of issues raised with Support in this area, as the only indication the auto-creation has failed, is the Email routing to the Supervisor Queue for manual processing.

Topics will include:

  • Understand Email Center and Auto SR creation process.
  •  Run the debug procedures.
  • Understand the output and check the reasons for SR Creation failure.
  • See the fixes for the most common issues faced.
  • See the results for successful SR creation.

REGISTER.jpgGo to Doc ID 1493122.1 to register.

Current Schedule and Archived Downloads can be found on Doc ID 740966.1.

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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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