Friday Jul 27, 2012

Upcoming Webcast: E-Business Suite: Get Proactive!

August 15, 2012 at 11 am ET, 9 am MT, 8 am PT

Where do you go to solve technical problems? Better yet, where do you find out how to prevent them? Oracle Premier Support's proactive capability portfolio can help E-Business Suite Support customers prevent, resolve and upgrade.

• Prevent is all about staying healthy, detecting and solving issues before they have an impact on your software and systems

• Resolve is about detection capabilities and diagnostic tools to help you implement the right corrective actions

• Upgrade is about doing it right the very first time, ultimately creating a streamlined, reliable, and repeatable process

Join thousands of Oracle customers who are already taking advantage of proactive support.

This one-hour session is recommended for technical and functional users who want to prevent E-Business Suite application issues from happening in their software, resolve issues quickly when they do occur and when the need arises for an upgrade, doing it right the first time.

Let us help you solve problems without having to log an SR; streamline and simplify your daily operations; reduce risks and maximize up-time and lower your organizations costs through preventative maintenance. How? By Getting Proactive!

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Current Schedule can be found on Note 740966.1

Post Presentation Recordings can be found on Note 740964.1

1. To register for this meeting:

https://oracleaw.webex.com/oracleaw/onstage/g.php?d=596389976&t=a


2. Once the host approves your request, you will receive a confirmation email with instructions for joining the meeting.

Wednesday Jul 18, 2012

Webcast: July 25: Manufacturing Material Move Orders Flow


PRODUCT FAMILY: Logistics

July 25, 2012 at 1 pm ET, 12 pm CT, 11 am MT, 10 am PT

This one hour session is recommended for technical and functional users who make decisions and support available functionality in the Inventory module/Move Orders. We will cover several types of Move Order processing and review the tables involved in the flow.

TOPICS WILL INCLUDE:
  • Overall processing of Move Orders
    • Tables involved in the Process
    • Diagnostics and Troubleshooting

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Current Schedule can be found on Note 740966.1
Post Presentation Recordings can be found on Note 740964.1

July 25: Oracle Time and Labor (OTL) Rollback Functionality Session 1


PRODUCT FAMILY: EBS Payroll Community

July 25, 2012 at 10 am ET, 8 am MT, 7 am PT, 7:30 pm IST, 4 pm Egypt

This one-hour session is for techinical and functional users who are interested in the new functionality introduced in 12.1.5 OTL which is providing a way to rollback records from BEE back to Timecard(s) in two different ways, Timecard Rollback and a Batch Rollback.

TOPICS WILL INCLUDE:
  • Rollback Non-OTLR Timecard
  • Rollback OTLR Timecard
  • Rollback BEE Batch
  • Rollback BEE Batch (Retro)

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Current Schedule can be found on Note 740966.1
Post Presentation Recordings can be found on Note 740964.1

Thursday Jul 05, 2012

New MyOracleSupport (MOS)Interface Coming 13 July 2012

On July 13, 2012, we plan to upgrade the My Oracle Support HTML-based user interface (UI) with additional functionality that will allow those users remaining on the Flash-based user interface to switch over to the HTML version.

Our goal is to provide a single-online support portal so that all My Oracle Support users can benefit from the same features and functionality.

Prior to July 13, 2012, users of Oracle On Demand, Oracle CRM On Demand, Taleo, and Oracle Configuration Manager should continue accessing the My Oracle Support Flash-based user interface. After July 13, 2012, the above features and functionality to support these users will be available on the HTML interface. All other users of My Oracle Support can make the switch now. Benefits of using the HTML-based user interface include:

  • Streamlined, three-step process for initiating new Service Requests (SRs)
  • Single, consistent workflow for both hardware and software incidents
  • Enhanced personalization and filtering within the user interface
  • New accessibility features (enabling screen readers, large fonts, etc.)

Additionally, please note Internet Explorer 6 (IE6) will no longer be supported.

For further information, please check Doc ID 1385682.1

Monday Jul 02, 2012

Look at the Get Proactive Upgrade details for the E-Business Suite?

Are you Upgrading?

Look at the Get Proactive Upgrade details for the E-Business Suite?

Review the Get Proactive with Oracle E-Business Suite Upgrade section below:

Monday Jun 25, 2012

Having a Proactive Patch Plan is the way to Go!

BUILDING A SUCCESSFUL PATCHING STRATEGY

Make Patching Easy!

Having a Patching Strategy for your E-Business Suite system is a great way to manage your system downtime, identify the proper resources needed to perform the necessary task and familiarizing yourself with the Patching Tools in EBS.

Having a Proactive Patch Plan is the way to Go!

Proactive Patching is a preventive measure allowing you to have a complete patching strategy when applying patches periodically. Oracle provides several tools to help you get started to set the foundation for a solid and proactive patching strategy in Note 313.1 - "Patching & Maintenance Advisor: E-Business Suite 11i and R12". It details all the steps and tooling available for the patching strategy along with the benefits. Among other things it covers the following:

  • How to plan ahead for system downtime
  • Patching Tools in E-Business Suite (Autopatch, OUI, OPatch)
  • How to Identify Patches (RUPs, EBS Family Packs, Critical Patch Updates, etc)
  • How to properly test your patching plan and move to Production

Make sure you visit the New E-Business Patching Community!

We encourage you to access the "E-Business Patching Community" prior to applying an E-Business Suite patch. Doing so will allow you to explore perspectives shared by industry peers, get real-world experiences with the patch, and benefit from known solutions and lessons learned. Additionally, Oracle Support engineers monitor discussion topics to help provide guidance and solutions for your E-Business Suite patching needs.

This is a valuable opportunity to "Get Proactive" with the patching and maintenance of your E-Business Suite environment. Start now, and find fast, proactive resolutions before you begin.

Related Articles:

Wednesday Jun 20, 2012

Upcoming EBS Webcasts for June, July, August 2012

See the following upcoming webcasts for June, July and August 2012.

  • Flag Doc ID 740966.1 as a favourite, to keep up to date with latest advisor schedule.
  • Additionally, see Doc ID 740964.1 for access to all archived advisor webcasts
Oracle E-Business Suite
Oracle E-Business Suite
Title
Date
Summary
None at this time.
EBS Agile
Title
Date
Summary
None at this time.
EBS Applications Technologies Group (ATG)
Title
Date
Summary
EBS – OAM Tuning and Monitoring EMEA July 10, 2012
EBS – OAM Tuning and Monitoring US July 11, 2012
Workflow Analyzer Followup EMEA July 24, 2012
Workflow Analyzer Followup US July 25, 2012
EBS CRM & Industries
Title
Date
Summary
None at this time.
EBS Financials
Title
Date
Summary
EBS Fixed Assets: Achieve Success Using Proactive Tools For Fixed Assets Support July 10, 2012
Overview and Flow of Oracle Project Resource Management July 17, 2012
Leveraging My Oracle Support To Increase Knowledge July 30, 2012
EBS HCM (HRMS)
Title
Date
Summary
Oracle Time and Labor (OTL) Rollback Functionality Session 1 July 25, 2012
Oracle Time and Labor (OTL) Rollback Functionality Session 2 July 25, 2012
EBS Manufacturing
Title
Date
Summary
Using Personalization in Oracle eAM June 21, 2012
OM Guided Resolutions - Finding Known Resolutions Easily July 17, 2012
Material Move Orders Flow July 25, 2012
Diagnosing Signal 11 Issues In ASCP Planning August 9, 2012
Interface Trip Stop - Best Practices and Debugging August 21, 2012
EBS Procurement
Title
Date
Summary
Punchout in iProcurement June 26, 2012

Update to Alert on Java Runtime Environment (JRE) for EBS end-users on Windows

To ensure that Java users remain on a secure version, Windows systems that rely on auto-update will be auto-updated from JRE 6 to JRE 7.

Until E-Business Suite is certified with JRE 7, EBS users should not rely on the Windows auto-update mechanism for their client machines and should manually keep the JRE up to date with the latest version of JRE 6 until further notice.

Click here for more details and for instructions on how to get the latest version of JRE 6

Thursday May 31, 2012

100% Product Coverage in EBS CRM Communities

Starting June 1st we are now providing 100% coverage for the entire Oracle CRM product line! To facilitate this growth we have made the following changes:

  • Quoting, Telesales, Mobile Field Service and Lease and Finance Management have all been decommissioned and their content moved to their respective communities.
  • Quoting and Telesales are now covered in the newly renamed Sales, Marketing & Common Apps community.
  • Mobile Field Service is now covered in the Field Service Product Family community which used to be called Depot Repair. Lease and Finance Management is now under Contracts.

The CRM Communities are an excellent channel for collaborating on issues that are not highly time sensitive or complex. Check with Oracle experts and Industry Peers as they can provide a clue or a nudge toward an answer or a confirmation on a workaround. Some of the best and brightest will be there to assist you.
Check the News & Announcement regions for an updated list of covered products. Here are links to the current CRM communities.

Service

Install Base

Contracts and Lease Management 

CRMO

Field Service Product Family

Sales, Marketing & Common Apps

Trade Management

Sales Compensation

Wednesday May 16, 2012

Quarterly E-Business Suite Upgrade Recommendations

A summary from Steven Chan and the Oracle E-Business Technology Blog on the latest upgrade recommendations for E-Business Suite updates and technology stack components.  These quarterly recommendations are based upon the latest updates to Oracle's product strategies, support deadlines, and newly-certified releases.

Read more: https://blogs.oracle.com/stevenChan/entry/quarterly_e_business_suite_upgrade1

Tuesday Mar 27, 2012

New and Noteworthy Fixed Assets Notes

  • A new white paper for Integrating Oracle Inventory Transactions Into Oracle Projects To Generate Asset Lines & Interface Assets To Fixed Assets (Doc ID 1392743.1)

  • A listing of available Oracle E-Business Fixed Assets Diagnostics (Doc ID 1362875.1)

  • Information on the knowledge management enhancements made in My Oracle Support Knowledge Management Version 6.0 Release (Doc ID 1393516.1)

  • The new Period Close Advisor for the Release 12 E-Business Suite (Doc ID 335.1).  What is the Period Close Advisor?  The Period Close Advisor provides guidance on recommended period end procedures for E-Business Release 12.x.  It is intended to be generic and does not relate to a specific organization or industry.  Step by step best practices with tips and troubleshooting references are provided to assist you through each phase.  The EBS R12 Period Close Advisor for Assets data can also be found in a standalone note (Doc ID 1359475.1)

EBS: How To Install Oracle Diagnostics

Oracle Diagnostics Support Pack is available as a patch and can be applied using adpatch. Installation is easy. Just follow the steps in Doc ID 167000.1, eBusiness Suite Support - Oracle Diagnostics Support Pack Installation Guide

For information on how to run the Diagnostics from a menu within the Oracle Applications, please refer to Doc ID 358831.1, Diagnostics Responsibility Configuration.

Please review the following Diagnostic catalogs for your release level and take advantage of using the Diagnostic scripts available. By using these diagnostics, you can avoid problems, troubleshoot issues and reduce time to resolution when logging a Service Request.

E-Business Suite Diagnostics for:

Wednesday Mar 21, 2012

Upcoming Webcast: Employee/Standard Supplier Inquiry/Update Responsibility Setup Diagnostic Test

ADVISOR WEBCAST: Employee/Standard Supplier Inquiry/Update Responsibility Setup Diagnostic Test
PRODUCT FAMILY: Oracle Payables

March 28, 2012 at 10 am ET, 8 am MT, 6 am PT, 7:30 pm India

This one-hours session is recommended for technical and functional users who create and setup separate responsibilities to achieve various supplier inquiry /update functionalities but encounter issues while accessing these functions and system does not behave as intended. In this session, we will discuss various reasons and the solutions to resolve the issues encountered.

TOPICS WILL INCLUDE:
  • Understanding the architecture of suppliers in R12
  • What is Employee/Standard Supplier Inquiry/Update Responsibility Setup Diagnostic Test and when to use that
  • How to run the diagnostic
  • How to interpret the diagnostic output and make necessary changes to setup.
  • A brief description about the supplier import diagnostic script used to trouble shoot import issues.

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Current Schedule can be found on Note 740966.1
Post Presentation Recordings can be found on Note 740964.1


Monday Mar 12, 2012

New Format for Accessing EBS 12.1.3 Documentation

Oracle E-Business Suite documentation has traditionally been available online only in Acrobat Reader PDF formats.  Documentation for other Oracle products has been available in HTML and PDF formats.

This has now changed and you can access E-Business Suite 12.1.3 documentation library in both formats in an updated library structure on the Oracle Technology Network:

EBS 12 documentation library screenshot

Useful features of the new library format include:

Wednesday Mar 07, 2012

EBS Patching Overview & Troubleshooting Webcast - March 14

ADVISOR WEBCAST: EBS Patching Overview & Troubleshooting US
PRODUCT FAMILY: EBS Patching

March 14, 2012 at 18:00 CET / 10:00 AM PDT / 11:00 AM MDT / 1:00 PM EDT

This one hour session is recommended for technical and functional Users, who want to get a deeper knowledge about the EBS Patching process and the Patch failure troubleshooting. We will tell you, where the logfiles located, how to check for the root cause and we will give you some hints how to search for the failure or which details to be passed into a Service Request..

TOPICS WILL INCLUDE:
  • Generic EBS Patch overview
  • EBS Patching options
  • Troubleshooting Tips for Patch Failures
  • Patch Wizard/Patch Advisor
  • New Patch Features in Release 12.2
  • Q&A
A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Current Schedule can be found on Note 740966.1
Post Presentation Recordings can be found on Note 740964.1

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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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