Friday Feb 07, 2014

Reminder: Service and Depot Repair Customer Advisory Board Meeting

A reminder that the 2014 EBS Service and Depot Customer Advisory Board Meeting from Tuesday will be held March 25th through Friday, March 28th at the Oracle Conference Center in Redwood Shores, CA.

If you are planning to attend, please let us know what topics are of greatest interest and benefit to you so we can craft an agenda that best suits our attendees.

As with past CAB meetings, we'll cover a number of different Service family products during the course of the week and can also invite representatives from non-Service family products that are of interest.

We're hoping to see you in Redwood Shores in March, 2014!

Please RSVP at the earliest by contacting us:

Sanjeev Sahni, Director, Service Product Management,
Lee Sacco, Sr. Director, Depot Repair Product Management


Thursday Dec 12, 2013

Announcing EBS Service & Depot Repair CAB Meeting 2014

The  E-Business Suite Service and Depot Repair Product Management Team are pleased to announce the next Service and Depot Repair Customer Advisory Board meeting will be held in March 2014.



Date:        Tuesday, March 25 through Friday, March 28
Time:        8:30am to 5:30pm PDT (8:30am to 1pm Friday)
Location:  Oracle Headquarters, Redwood Shores, California

If you would like to join us for the CAB please let us know by contacting us:

Sanjeev Sahni, Director, Service Product Management,
Lee Sacco, Sr. Director, Depot Repair Product Management

If you are planning to attend, please also let us know what topics are of greatest interest and benefit to you so we can craft an agenda that best suits our attendees.

As with past CAB meetings, we'll cover a number of different Service family products during the course of the week and can also invite representatives from non-Service family products that are of interest.

We're hoping to see you in Redwood Shores in March!

Wednesday Dec 04, 2013

How to do Replacement for an Unrepairable Item in Depot Repair

In Depot Repair one real-life scenario is that an item that is returned for repair turns out to be unrepairable.  This often causes headaches in modelling the transactions in the Depot Repair application, because originally the item was transacted back with the expectation that it would be returned to the customer.

Take a look at Doc ID 1599209.1 which has step by step instructions on what to do in Depot Repair to ensure that your system transactions match the real-life scenario.  Watch that headache go away! 


Friday Oct 04, 2013

Webcast: EBS - CRM: Depot Repair Receiving Scenarios

Webcast.jpg

Webcast: EBS - CRM: Depot Repair Receiving Scenarios

Date: October 8, 2013 at 9.30am ET, 7.30am MT, 7pm IST, 2.30pm GMT+1

This one-hour session is recommended for technical and functional users who are relatively new to the Depot Repair module. This will help them understand the various aspects that they need to keep in mind when using the Depot receiving functionality. The session will also assist in going through various debugging methods to get to the root cause of the issue. We will also share an overview of the technical details that need to be looked into whenever any issue occurs when performing receiving from Depot Logistics.

TOPICS WILL INCLUDE:

  • Manual Receiving in Depot
  • Automatic Receiving in Depot
  • Bulk Receiving in Depot
  • Debugging of Depot issues and understanding some common reasons for the errors
  • Understanding the Technical details when performing Depot Receiving.

REGISTER.jpg


For more details and how to register see Doc ID 1577620.1

Remember that you can access a full listing of all future webcasts as well as replays from Doc ID 7409661.1.

Monday Dec 17, 2012

Latest News on Service, Field Service and Depot Repair Products

Service and Depot Repair Customer Advisory Boards (CAB)

In November 2012 the Service and Depot Repair CAB joined together for a combined meeting at Oracle HQ in Redwood Shores, California to discuss all the latest news in the Oracle Service, Field Service and Depot Repair products.  Over four days attendees shared their experiences with implementing and using these EBS CRM products and heard details of recent enhancements and future product plans direct from Development.

You can access all the Oracle presentations via Doc ID 1511768.1.  Here are just some of the highlights:

  • Field Service:
    • Next Generation Dispatch Center
    • Endeca Integration
  • Case Study: Oracle Sun Field Service implementation.
  • Mobile Field Service: New capabilities for technician-facing applications
  • Service:
    • Integration with Oracle Projects
    • New Teleservice enhancements
  • Spares Management:
    • Supplier Warranty
    • External Repair Execution
  • Oracle Knowledge (Inquira) Introduction for Service Organizations

If you weren't at the CAB, take a look at these presentations for great information about what's new and what's coming up in these products.

12.1.3++ Features for Field Service, Mobile Field Service, Spares Management, FSTP & Advanced Scheduler

Webcast.jpg

In June 2012 the R12.1.3++ patches were released for Field Service, Mobile Field Service, FSTP and Advanced Scheduler.  These patches contain new and updated functionality for these CRM Service suite modules.

 New functionality includes:

  • Field Service/FSTP/MFS:
    • Support for Transfer Parts across subinventories in different organizations
    • Validation to ensure Installed Item matches Returned Item
    • MFS Wireless - Support fro Special Address Creation
    • MFS Wireless - Enhanced Debrief Flow
  • Advanced Scheduler
    • Scheduler UI - Display of Spares Sourcing Information
    • Auto Commit (Release) Tasks by Territory
    • Dispatch Center UI - Display Spare Parts Arrival Information
  • Spares Management
    • Enhancements to the Task Reassignment Process
    • Enhancements to the Parts Requirements UI
    • Supply Chain Enhancements to allow filtering of ship methods from source location by distance.
Check the following notes for more details and relevant patch numbers:
Doc ID 1463333.1 - Oracle Field Service Release Notes, Release 12.1.3++
Doc ID 1452470.1 - Field Service Technician Portal 12.1.3++ New Features
Doc ID 1463066.1 - Oracle Advanced Scheduler Release Notes, Release 12.1.3++
Doc ID 1463335.1 - Oracle Spares Management Release Notes, Release 12.1.3++
Doc ID 1463243.1 - Oracle Mobile Field Service Release Notes, Release 12.1.3++


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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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