Wednesday Aug 20, 2014

Enable Configurator for Return Orders

With release 12.2.4 for non-referenced RMAs, Order Management will allow you to configure the model from Sales Order / Quick Sales Order windows. This is only allowable when profile  OM: Enable Configuration UI for RMA is set to Yes.  All selected options must be returnable, as well as all included items.

Order Management explodes included items and creates options and option classes in a way similar to outbound orders. The application creates all selected components with same line number but different option/component number. 

Additionally, the application does not allow re-configuration and/or deletion of any line if any line in the same configuration is received, fulfilled, closed, cancelled, or split.

For additional information refer to the Oracle Order Management Release Notes for Release 12.2.4 (Doc ID 1906521.1).

Tuesday May 06, 2014

Configuration Validation Resulted In Error(s) While Booking

Ever wonder how to troubleshoot a configuration validation error when booking a sales order? 

The Configuration Validation Resulted In Error(s) typically occurs when Oracle Configurator is used in batch mode and batch validation is not able to make a valid database connection. 

Well, we now have a step by step approach document to troubleshoot the error. 

The document will walk you through the debug, what to look for and where to find the error code.  The document lists all returned error codes and their meanings.  It then steps you through additional verification of your environment and setups to help you locate the actual issue along with their known resolutions.

The master note is:
Configuration Validation Resulted In Error(s) While Booking, Doc ID 1584974.1

Take a look at this note the next time you run into this issue.  Or take a look at the note now, so you know what to do if the error occurs.



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