Monday Nov 03, 2014

Calling all E-Business Suite Customers!

As a My Oracle Support E-Business Suite Community Manager, I often wonder how businesses are using the power of social in their work practice.  With the constraints on resources, time and location, it begs the question…"Are we leveraging the tools we have available to work smarter?"

One such tool is the My Oracle Support E-Business Suite  (MOSC) Community.  What's better than collaborating with people who have already encountered similar challenges, questions or issues?  Why not tap into their experience and knowledge?  Not only that, but as an Oracle employee, it is important for me to share insights gained working with customers, development, and other support engineers.  The community offers that virtual space supporting various roles, experience levels and knowledge exchange.

Oracle has been hard at work improving the overall community experience.  If your experience with the new platform was a bit "clunky" or you struggled to find the right community to ask questions, we hope these added features will improve your overall experience.

Customer driven improvements include:

  • "Spaces you follow" region
  • "Ask the community" region (with combined search and create)
  • Enhanced Search feature
  • and more.
In a constantly changing, fast-paced environment, we often overlook the collective wisdom people bring to a conversation.  Our peers, business networks, industry leaders, customers and subject matter experts can only connect, communicate and collaborate effectively in an open channel that allows them to participate on their terms and in their time.  This is why the My Oracle Support E-Business Suite (MOSC) Community is a resource that you and your team should leverage.

Learn more by exploring the My Oracle Support Community New Improvements.

Tuesday Sep 30, 2014

Bring on the Ideas! Announcing a Better (and Easier) Way to Collaborate with Oracle E-Business Suite Development!

A Message from Cliff Godwin, Senior Vice President of Oracle E-Business Suite Development

Have you ever opened an Enhancement Request (ER) with Oracle and then wondered about its status?  Do you feel like your request or idea has entered into the proverbial black hole, with no real feedback about whether Oracle has looked at the ER, is considering the ER, or has already included the ER into its product offerings?  In the light of Social Media and the capabilities that exist for a community of people to share and discuss issues, ideas, and sentiments, Oracle E-Business Suite Development has decided to provide the ability to submit Ideas into the My Oracle Support Community.  The My Oracle Support Community already allows for active collaboration between you, your peers, and Oracle and now Ideas have been added in most Oracle E-Business Suite communities.  For the first time, you can have open discussion with Oracle E-Business Suite Development on key issues surrounding your business needs and impact, challenges, expectations for the applications, and improvements for critical business flows.

What this means to you:

  • You will have a direct path for submitting and sharing ideas for Enhancements to the Oracle E-Business Suite Products.
  • You can rally your peers around the ideas.
  • Openly share workarounds or alternatives to the ideas.
  • Get Insight to all Enhancements that have been submitted, along with the knowledge of their current status, votes, views, and discussions.
  • The ability to influence functionality and features you need in future releases.

In the coming months, you will begin to see Ideas added to the majority of Oracle E-Business Suite communities in My Oracle Support.  Procurement – EBS (MOSC) and others already have this capability turned on!

We hope that you will take the opportunity to utilize this feature for submitting your ideas.  Please know that any ER that has been submitted to development in the past is not lost.  Development still maintains the extensive database of ideas and enhancements.


Want to know more?

Take a look at the FAQ document Doc ID 1584210.1 for details of how the new process works.  Keep an eye on this document as it will get updated as more Communities start using Ideas.

Friday Aug 01, 2014

What's New in the My Oracle Support Community (MOSC)

The My Oracle Support Community (MOSC) is a trusted network of supported customers, Oracle employees and the same Oracle Technical Support engineers that work your Service Requests.  MOSC is a resource that helps you, our customers, find the information you need, when you need it and where you can collaborate with peers to share experience, avoid problems, and grow your knowledge.

On July 19th My Oracle Support Communities (MOSC) migrated to a later release of the current platform and based on your input, we’ve refined the look and feel, created intuitive navigation, provided powerful search functionality and added more new features.

Key points:

  • Attributes such as your name, profile, points, followings etc. that were just setup in the latest release of My Oracle Support Community stay the same.
  • The navigation and layout is new.
  • There are new features as outlined in the training videos and documentation links provided in this blog.

For a quick review of the My Oracle Support Community 'How to' content see the 'Just the Facts' tab in the information center document:

  • Information Center: My Oracle Support Community (MOSC) - How to Video's, Documentations, Webcast Schedules and more ... (Doc ID 1616733.1)

To see the My Oracle Support Community enhancements in action watch the following Training Videos:
Watch : My Oracle Support Community Platform Overview (10:22)

Watch : How to complete your My Oracle Support Profile (08:23)

Watch : How to start a discussion in the My Oracle Support Community (08:11)

Watch : How to reply to a discussion in the My Oracle Support Community (08:35)

We welcome your feedback, please send any kudos or questions to the Getting Started (MOSC) community.

Monday Nov 18, 2013

Have You Tried The Payables Community? Those That Have Love It And Now It's Easier To Find!

If you haven't tried the Payables community to answer your Oracle Payables questions lately then you need to give it a try!  

The purpose of the Payables Community is to connect people and facilitate the exchange of information, ideas and best uses of the Payables products. We hope, that as a participant, you will become closely involved with helping other users as well as receiving help quickly for issues that you post.  

Starting with My Oracle Support 6.7, that was recently released, we have made it even easier for you to get involved in the community with the introduction of the ‘Ask in Community’ button that was added to immediately to the left of the 'Create SR' Button in the Service Request region.

Ask in community

Now when a customer clicks on the button they will be taken to the 'Create a Community Post' page where they can select which community they want to post in and then enter their question. 

New Post

Some questions may have already been answered so first use the Search feature located on the top right of the page to check for solutions already available. 

You can check out the other sections with the most popular documents. These documents include vital information to help solving errors and provide products information.

The section "Payables Featured Discussions" include details about new products. You are most welcome to join these discussions by adding a question or comment. 

Have you posted a question and read a reply that helped you? If you have, you have the ability to let the person know it was helpful.  Members who posted questions are encouraged to mark replies as helpful or correct, and clicking on the icon for a correct or helpful  answer will take you directly to the question’s first reply of that type.

You can also recommend posts or documents to other Community members. When you view either a discussion reply or a document, you can click on  to tell others that you found the information valuable. The bar to the left of each item, fills with green, as the number of “thumbs up” votes increases.

Some great discussions available for you to review and participate in are:

Give the Payables Community a try next time you have a question and see for yourself how well it works! 

Thursday Oct 17, 2013

Have You Visited the New Procurement Enhancement Request Community?

Have you visited the new Procurement Enhancement Request Community yet?  If not, we strongly encourage you to visit this site to vote on current Enhancement Requests (ERs) available through the ‘Quick Preview of Voting List’.  You can also vote on any ER currently displayed.  Have an ER that is not listed?  Simply add it by creating a thread stating the ER and any detailed information you would like to include.  If the ER already exists in the database, we will add the ER # to the thread so that development can provide updates around the requested ERs.

This community is your one-stop source for all Enhancement information.  It is being monitored regularly by development and soon we will be posting some updates around some of the top voted Enhancement Requests.  Know that your vote counts!  By voting, you will bring forward those ERs that impact the Procurement Suite's value and usability.  Is your request industry specific?  Let us know by posting this information in the body of the thread.  We have a team monitoring these ERs and will be happy to highlight industry specific ERs to ensure they also get equal visibility!

Coming Soon:  A list of the Top implemented ERs!  Development has been working hard to make improvements to the Procurement Suite of Products and they want you to know about them!  Until then, check out the Best Practices Section for some key ERs and how they can help your company secure the most value from your implementation!!

What you need to know:

  • The Procurement Enhancement Requests Community is your 1-stop shop for the latest information on Enhancements!
  • The Community allows you to vote on ERs bringing visibility to the collective audience interest in value and usability recommendations.
  • Your place to submit any new enhancement requests.
  • Get the latest on top Procurement Enhancement Requests (ERs) - know when an improvement is PLANNED, COMING SOON, and DELIVERED.
  • This Community is owned and managed by the Oracle Procurement Development team!

Let your voice be heard by telling us what you want to see implemented in the Procurement Suite.

Friday Sep 27, 2013

New Procurement Enhancement Community Launched

We are pleased to announce the launch of the Procurement Enhancement Request Community!

This Community has been launched as a new channel to capture and track Enhancement Requests (ERs) for the Oracle Procurement suite of products. ERs captured in the community will be available for collaboration, discussion, and voting in order to highlight those which are most meaningful and impact product value and usability.   Not only can you easily vote for the ERs you want to see adopted but you can also log, track and discuss each ER.  Click on the ‘Quick Preview of Voting List’ and vote by using the thumb icon.  Let your voice be heard by telling us what you want to see implemented in the Procurement Suite.

We really want to hear from you, visit the Procurement ER Community today!

Friday Sep 13, 2013

What's New In the Procurement Community Development Corner?

Have you seen what’s new in the Development Corner of the Procurement Community?  There is an interesting focus on the Buyer Work Center (BWC).

See what Procurement Development is driving and join the conversation today!

Friday Aug 16, 2013

Procurement Community Development Corner is Now Live!

We are excited to announce the launch of our Procurement Community Development Corner, which is now live!  Visit this area regularly to get the latest information straight from the Procurement Development teams. 

We encourage you to participate in any of the discussions presented in this region whether you have additional questions, want to share some best practices, or just want to comment on the discussion.   Check it out!  

Thursday Dec 06, 2012

Procurement Community Live Chat December 13th on Implementing AME with Purchase Orders


Do you still have questions on setting up the Approval Management Engine (AME) for Purchase Orders after attending the AME Webcast? Or maybe you are new to this topic and need more information?  Don’t miss our Procurement Community Live Chat on December 13th from 7:00 am to 11:00 am EST. Proactive Support and Development will be available to answer questions.

You can access the main Oracle Communities page at (If you are enrolled, the Procurement community will be listed on your left.   If you're not already enrolled in the Procurement community, you can do so by clicking on the link Edit Subscriptions).

OR you can use these alternative steps:

From "My Oracle Support" as follows:

    Log into My Oracle Support.
    Click on the 'Community' link at the top of the page.
    Click in 'Find a Community' field and enter Procurement.
    Double click on Procurement in the list.
    Click on the 'Create a Community Post' button and submit your question.

Then in the ‘Procurement Featured Discussions’ section, drill down on the following thread and post your question.  We are looking forward to hearing from you!

Wednesday Jul 18, 2012

July 25: Oracle Time and Labor (OTL) Rollback Functionality Session 1

PRODUCT FAMILY: EBS Payroll Community

July 25, 2012 at 10 am ET, 8 am MT, 7 am PT, 7:30 pm IST, 4 pm Egypt

This one-hour session is for techinical and functional users who are interested in the new functionality introduced in 12.1.5 OTL which is providing a way to rollback records from BEE back to Timecard(s) in two different ways, Timecard Rollback and a Batch Rollback.

  • Rollback Non-OTLR Timecard
  • Rollback OTLR Timecard
  • Rollback BEE Batch
  • Rollback BEE Batch (Retro)

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Current Schedule can be found on Note 740966.1
Post Presentation Recordings can be found on Note 740964.1

Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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