Thursday Jan 21, 2016

Add An Idea And Get Your ER's Moving

Back in our November 2014 post, we posted our first Blog on the the Enhancement Request (ER) process move to Community Ideas. We thought it might be time to revisit this important subject.

As a refresher, the Idea process has replaced the old ER Process. In the new Idea process, you no longer need to create a Service Request (SR) with the corresponding Product group for an ER, you create your own Idea directly in the Product community. Then you and anyone in the Community can vote on and/or discuss your Idea.

Benefits of the new process? You have the ability to create, manage, and vote on your own Idea. You can discuss and expand on your Idea in threads with other Community Users (which includes Oracle Development and EBS Product Management). You can see the progress that your Idea is making through votes and discussion threads. You can view, vote on, and discuss all other existing Idea's. You can filter Ideas by many different options, including 'Delivered' Ideas. And best of all, you can easily monitor where your Idea stands.

How does it work? To get to existing Ideas, go to the Logistics or Inventory Items (APC/PLM/PIM) Communities, navigate: Content > Ideas (tab). To create an Idea, click on: Create an idea.

You can create an Idea with any information that suits you. We suggest that you be as detailed as possible and provide your product release, screenshots or video's (if applicable), define your business process (including industry benefits), feature gaps, and the overall benefits of the Idea. Remember, this is your opportunity to provide information on why you would like your Idea implemented and how it would benefit others. Your stumping for votes.

The new Idea ability in Communities is the quickest way to get your ideas directly in front of Oracle Development. Top voted ideas float to the top and certainly draw more attention. As always, Oracle puts you, the Customer, in the forefront. Moving ER's to Communities Ideas now gives you the power over your ER's. Please help us in tracking features that are important to you. Also, for more information on ER's to Communities, see note Oracle E-Business Suite Product Enhancement Request to My Oracle Support Community FAQ (Doc ID 1584210.1).

Friday Nov 06, 2015

Do you Know My Oracle Support Communities?

You are struck with an issue in Oracle Application and don’t know how to proceed?

Are you wondering how others are meeting a particular requirement in Oracle application?

The best place to get this kind of questions answered is My Oracle Support communities. My Oracle Support communities helps you to increase productivity with access to on-line support communities, specific to your Oracle environment, backed by Oracle support experts. Collaborate with an extensive global peer group who share real-world best practices, tips and tricks. It also help with real-time access to Oracle expertise that is relevant to your systems. My Oracle Support community— part of our exclusive web portal My Oracle Support —offers you immediate, secure access to the critical information you need for a superior support experience.

At the heart of My Oracle Support community are hundreds of engagement spaces that cover a wide range of technologies, applications, and business processes. But this is so much more than just a discussion forum as it allows you to build your own knowledge network.

My Oracle Support community members are experts and peers from the Oracle customer base, with real-world experience; and Oracle’s own Support engineers moderate and contribute to the communities. The result: unparalleled access to a combination of deep and practical expertise.


• Direct access to a network of Oracle support experts

• Collaboration with extensive peer group

• First to know - early access to product news and support features

• Enhanced Search


• Personalized - Drive greater efficiencies with streamlined, relevant content

• Proactive - Avoid unexpected downtime with critical information at your finger tips

• Collaborative - Solve problems faster with real-time access to an expanded circle of influence

With its easy navigation, My Oracle Support community provides simplified and personalized access to topics and content relevant to your specific applications and areas of interest. “Activity Streams” can be used to segment content relevant to your needs. You can “Follow” specific content, topics, or people and get notified in the community or by email of new interactions in the content areas you choose to follow.

Get Started

My Oracle Support is available as part of your Oracle Premier Support subscription. To get started, visit Communities and join the discussion, or visit, click on My Oracle Support Community Tab, and begin reaping the benefits of this exclusive collaborative support portal.

Monday Jul 14, 2014

My Oracle Support Community New Functionality Sneak Peak!

Changes are afoot for the My Oracle Support Communities! We are listening and using your input to continue enhancing your experience with My Oracle Support Community. We’ve refined the look and feel of the Community, created intuitive navigation, provided powerful search functionality, and more. A new video series is coming, but we can’t wait to share key new features with you so we've scheduled a webcast for July 14, 2014.  Sorry for the short notice, but we couldn't wait!  Don't worry if you can't join, more information will be made available shortly.

 See Doc ID 1906326.1 for webcast details.

Sunday Feb 02, 2014

MOS Communities Migrate to New Platform!

My Oracle Support Communities: A New Look and Feel

With the latest upgrade, My Oracle Support Community now shares the same platform as Oracle Technology Network (OTN) Community.

This change brings enhanced search capabilities that return answers from discussions, content, and other resources. New sort options allow you to order results by relevance, ratings, dates, and other criteria: helping you find the solutions you need. Added functionality allows you to choose from notification options, like email and RSS feeds, to stay up-to-date. Improve your community interactions with features that strengthen your connections and allow members to share their experience: friend and follow options, @mention, and direct messages. 

Some things won’t change—you can still rely on community moderation by Oracle Support engineers and the ability to leverage your trusted network of Oracle Premier Support customers.

For more information on this change review the following:

  Video Series: 

   Watch the My Oracle Support Community video series.

These short videos target the new features and show you how to navigate the updated My Oracle Support Community.

Live Webcast: 

Register now for Get Proactive Essentials: Using the new My Oracle Support Community Platform.  There are sessions on multiple dates and times and in different languages.

Tuesday Nov 26, 2013

My Oracle Support Communities - Helpful and Correct Answers

Do you use the My Oracle Support Communities?  Sometimes it is hard to tell if you got the information you needed! As the person asking the question, you can let the community know which replies you found correct and which ones were helpful.

By marking replies correct or helpful, you make it easier for community members to find replies that might help them in a similar situation, since your designation will change the background color of the reply to make them stand out. In addition, you are rewarding the member who posted the reply with points.

How Do I Mark an Answer Correct or Helpful?

In each reply to a question, extra options are visible to the person who posted the question. At the bottom of the reply, you can select either “Helpful Answer” or “Correct Answer.”

Build the Community’s Knowledge and Acknowledge Members that Help You

The time you take to mark your question as answered provides value to the community and expresses appreciation to the person who provided the answer that solved your problem or gave you new insight on an approach.

You may find other members follow your example, making it easier for you to find the answers you need in discussion threads too!

Read more and watch the short video in Doc ID 1180503.1 which will tell you all you need to know about helpful and correct answers.

Monday Jul 30, 2012

Reminder: EBS CRM Communities now with 100% Product Coverage

The following is the list of the direct links to the active EBS CRM communities.  100% CRM Product coverage with Oracle Support Engineers and peers ready to review your issue. Please bookmark the following and join in the discussion!

· Oracle Complex Maintenance, Repair and Overhaul Community

· Oracle Contracts Community

· Oracle Field Service Product Family Community

· Oracle Install Base Community

· Oracle Sales, Marketing and Common Apps Community

· Oracle Sales Compensation Community

· Oracle Service Community

· Oracle Telesales Community

· Oracle Trade Management Community

Thursday May 31, 2012

100% Product Coverage in EBS CRM Communities

Starting June 1st we are now providing 100% coverage for the entire Oracle CRM product line! To facilitate this growth we have made the following changes:

  • Quoting, Telesales, Mobile Field Service and Lease and Finance Management have all been decommissioned and their content moved to their respective communities.
  • Quoting and Telesales are now covered in the newly renamed Sales, Marketing & Common Apps community.
  • Mobile Field Service is now covered in the Field Service Product Family community which used to be called Depot Repair. Lease and Finance Management is now under Contracts.

The CRM Communities are an excellent channel for collaborating on issues that are not highly time sensitive or complex. Check with Oracle experts and Industry Peers as they can provide a clue or a nudge toward an answer or a confirmation on a workaround. Some of the best and brightest will be there to assist you.
Check the News & Announcement regions for an updated list of covered products. Here are links to the current CRM communities.


Install Base

Contracts and Lease Management 


Field Service Product Family

Sales, Marketing & Common Apps

Trade Management

Sales Compensation

Tuesday May 08, 2012

E-Business CRM Community Restructuring Announcement

We don't want any of our customers to be left out of the chance to collaborate with some of the best and the brightest in our Oracle CRM Communities so in the month of May we will be making some exciting changes to enable 100% coverage our of EBS CRM product line! A description of these changes will be provided in the News & Announcements region of your communities so stay tuned for the latest news as we work towards making our communities a more effective channel of support for all. In the mean time here is the list of our current communities. If you do not find a specific community for your product at this time please choose one that is closest in the product family.

Oracle Complex Maintenance, Repair and Overhaul Community
Oracle Contracts Community
Oracle Depot Repair
Oracle Install Base Community
Oracle Lease & Finance Community
Oracle Mobile Field Service Community
Oracle Quoting
Oracle Sales and Marketing
Oracle Sales Compensation
Oracle Service Community
Oracle Telesales
Oracle Trade Management


Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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