The Service Contracts billing process often gives rise to lots of questions and issues. If you've ever searched the MOS knowledge base for service contracts billing issues then you'll know that there are a lot of notes out there and it can be difficult to find exactly what you're looking for. So, we've created a new Troubleshooting Assistant to try and help you find what you need more quickly.
Take a look at Doc ID 1608580.2: Troubleshooting Assistant: Service Contracts Billing. The note allows you to select an area of billing that you are interested in, then you select the symptoms you are seeing or select sub-topics and then presents you with relevant notes based on your selections.
Don't forget that there is also the Information Center: Oracle Service Contracts (Doc ID 1271128.2) which is another way of accessing knowledge documents using topics other than executing a search.