Tuesday May 13, 2014

Negative Usage Billing in Service Contracts

In early R12 releases, the ability to generate negative usage invoices was removed (except for settlement) and the profile option OKS: Enable Negative Invoicing was disabled; zero value billing data was generated instead of a negative invoice. 

The ability to bill negative quantities for usage is now restored in R12.1.3+ with Patch 18233437:R12.OKS.B.  Please see Doc ID 1665321.1 for details.

Monday Feb 03, 2014

New Contracts Billing Troubleshooting Assistant

The Service Contracts billing process often gives rise to lots of questions and issues.  If you've ever searched the MOS knowledge base for service contracts billing issues then you'll know that there are a lot of notes out there and it can be difficult to find exactly what you're looking for.  So, we've created a new Troubleshooting Assistant to try and help you find what you need more quickly. 

Take a look at Doc ID 1608580.2: Troubleshooting Assistant: Service Contracts Billing.  The note allows you to select an area of billing that you are interested in, then you select the symptoms you are seeing or select sub-topics and then presents you with relevant notes based on your selections.

Don't forget that there is also the Information Center: Oracle Service Contracts (Doc ID 1271128.2) which is another way of accessing knowledge documents using topics other than executing a search.

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