Wednesday Nov 12, 2014

R12: Resolve Supplier Bank Account Issues When Creating Payment For Customer Refunds

Whilst creating the payment for a Customer Refund (Payment Request) Invoice it is common to see the following error:

  • Supplier Bank Account attached to document payable is end dated

One reason for this message is that there is a missing record in the IBY_PMT_INSTR_USES_ALL table.

Previously we have used data fixes to correct the problem but now the application offers a way to resolve this without the data fix by using the "Enable As Supplier" functionality provided by the Supplier Hub application.

Full details are available by reviewing the My Oracle Support document:

R12 Solve Customer Refund - Supplier Bank Account Attached To Document Payable Is End Dated (Doc ID 1942142.1)

Questions or issues?

Please post any comments or concerns in the Payables Community Thread for this topic.

Tuesday Aug 26, 2014

Understanding External Bank Account Masking

Struggling with Bank Account Masking functionality in Oracle Payments?

In support we often see questions asked related to the masking of External Bank Accounts so if you also want to learn more about this functionality then take a look at the following document:

External Bank Account Masking (Doc ID 1918242.1)

In it you will find the answers to the following common questions:

  • How are External Bank Account numbers masked?
  • What Setups Need to be Changed in Order to Update EXTERNAL Bank Accounts That Have Been Masked?
  • How to Set the Masking for Selected Responsibilities?


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