With Contributing Author : Anita Gogineni
Several customers require their suppliers to send a single shipment against their order, as once a shipment is received in their facility, the corresponding PO in their system will be closed. Hence, no further shipments can be received against the PO. These type of scenarios requires to deliver the available quantity and cancel the remaining quantity instead of creating the backorder.
Currently, there is no way to set up this in the system, so customers are doing this manually as a batch process to cancel the unavailable quantity for an order.
This is made simple in new EBS release 12.2.9 version. A new field ‘Cancel Unshipped Lines’ is introduced under the order management tab at the customer account level with Yes/No values. This flag gets defaulted on Sales Order and when you ship confirms the delivery with partial quantity, the system will automatically split the order line and creates the second line for unshipped quantity and cancels it.
For details on how to set up, process flow and other helpful information, please go through the following demo note ‘2580658.1’