Existing functionality in Order Management, allows users to book a (sales order referenced) RMA for a quantity based on the originating ordered Quantity. However, businesses have requirements to book RMA™s based on shipped quantities, especially in the case of over-shipments, in addition to the current provision based on ordered quantities.
Now in Release 12.1.1+, users are provided with an additional option of raising RMAs based on the shipped quantity, if the Invoicing basis is set to 'ship quantity'.
This white paper provides working examples and background discussions relating to this new Order Management Release 12.1.1+ feature to aid in its' understanding and potential business implementation.
The white paper can be downloaded from document: Overshipped Quantities for RMA's in Order Management (Doc ID 1134348.1).