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RMA Calculates Tax as a Positive Value

Christine Schmehl
Senior Principal Technical Support Engineer

Are you seeing positive tax values on Return Material Authorizations (RMAs) and negative tax values on the actual Credit Memo? 

If this is occurring, the calculated order total will be incorrect.  Also if you are using
credit checking with exposure, the exposure calculation will also be calculated
incorrectly.  Which may cause an incorrect credit hold.

If you are seeing positive tax values on RMAs and negative tax values on the actual Credit Memo, you will need to review Doc ID 1620464.1  RMA Calculates Tax as a Positive Value instead of Negative Value.    

The note explains what needs to be verified and any necessary actions.  Please note this is currently only occurring in version 12.2.


Updated 04-Sep-14: amended
incorrect product version.

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Comments ( 2 )
  • Erik Helgestad Thursday, August 28, 2014

    I see that the doc references the 12.2 line - did you mean in your last paragraph it impacts 12.2.3 and not 12.1.3?


  • guest Tuesday, September 2, 2014

    The original bug was logged under 12.1.3; however, it was later determined that the original customer was actually on 12.2. Currently it is only seen in 12.2, which corresponds to the solution in Doc ID 1620464.1. So thank you for pointing that out.


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