Are you seeing positive tax values on Return Material Authorizations (RMAs) and negative tax values on the actual Credit Memo?
If this is occurring, the calculated order total will be incorrect. Also if you are using
credit checking with exposure, the exposure calculation will also be calculated
incorrectly. Which may cause an incorrect credit hold.
If you are seeing positive tax values on RMAs and negative tax values on the actual Credit Memo, you will need to review Doc ID 1620464.1 RMA Calculates Tax as a Positive Value instead of Negative Value.
The note explains what needs to be verified and any necessary actions. Please note this is currently only occurring in version 12.2.
Updated 04-Sep-14: amended
incorrect product version.