Here’s a rundown of some of the major
knowledge that we created or improved this year that has had the biggest impact on you. You keep FINDING it, READING it and most importantly USING it to resolve your issues without the need to log a Service Request.
So what documents made it onto the 'Most Frequently Used Documents' list of 2013?
The following list shows you the knowledge content that you, the reader, found in My Oracle Support over the last 12 months, ranked by the total number of hits. Sorry, but there are no prizes for guessing which amazing
script came in the #1 spot because, let's face it, that would just be far too easy...
#1 - R12: Master GDF Diagnostic (MGD) to Validate Data Related to Invoices, Payments, Accounting, Suppliers and EBTax [VIDEO] [Doc ID 1360390.1]
When to use it? Monthly to identify known data integrity issues within your Payables application and learn exactly how to fix those issues – all without the need for a service request.
#2 - Information Center: Using Oracle Payables [Doc ID 1417577.2]
When to use it? When you want to quickly see an overview of all our KM content for a particular functional area of the product such as EBTax, Workflow or Prepayments information.
#3 - R12.1: Payables Recommended Patch Collection (AP RPC), Sep 2013 [Doc ID 1397581.1]
When to use it? This is a one time application which will provide you with all the important fixes since the release of 12.1.3. Many of these fixes affect Critical Business Processes such as Period Close and are observed as reoccurring very often in the Installed Base.
#4 - Information Center: Oracle Payables Accounting R12 [Doc ID 1476284.2]
When to use it? This is a sub-document that can also be accessed from our #2 document, and the use of it would be in the same way, selecting the accounting tab from the Using Payables Information Center brings you directly to this document which highlights the accounting documents that are most useful to you.
#5 - Troubleshooting Assistant: R12 Payables Prepayments (Search Helper) [Doc ID 1559751.2]
When to use it? Anytime you have a prepayment question or issue and you want to find the solution fast. This interactive assistant will guide you through to the solutions that resolved issues for others customers experiencing the same symptoms.
#6 - Information Center: Oracle Internet Expenses [Doc ID 1381228.2]
When to use it? Anytime you want to learn more about OIE, or troubleshoot an issue. This index of content is invaluable for fnding your way around the OIE content quickly and easily.
#7 - Troubleshooting Assistant: R12 Oracle Payables (AP) Accounting [Doc ID 1573154.2]
When to use it? Like in #5, troubleshooting assistants are always useful when you have a specific issue, you know the error message or the symptoms that cause the problem and you are trying to quickly find the common solutions for that specific issue.
#8 - R12: Information Center: Troubleshooting Payments to Suppliers and Other Creditors using Oracle Payables (AP) and Oracle Payments (IBY) [Doc ID 1383396.2]
When to use it? This information center is your central point of resource for all things related to supplier payments.
#9 - Information Center: Oracle Payables for Suppliers [Doc ID 1363041.2]
When to use it? This is your central resource for payables supplier issues ranging from issues with employee suppliers to general setup and usage of suppliers. A great resource to use when you have questions or errors related to suppliers.
#10 - Troubleshooting Assistant: R12 Suppliers (Search Helper) [Doc ID 1410773.2]
When to use it? Whether you have issues with merging a supplier or you are unable to import or update a supplier, this troubleshooting assistant has your answer.
Note: Please bear in mind that these might be the top 10 documents that you found when searching on MOS but this is dependent on the volume of incoming searches, so this list is missing some amazing articles in the smaller functional areas.
For a full listing of all the available Assistants (Search Helpers) please review EBS: Assistant (Search Helper) Index [Doc ID 1501724.1]
For a full listing of all the available Information Centers please review E-Business Suite Product Information Center Index [Doc ID 444.2]