Existing functionality in Order Management allows users to book a (sales order referenced) RMA for a quantity based on the originating ordered quantity. However, businesses may have requirements to book RMAs based on shipped quantities, especially cases of over-shipments, along with the current provision based on ordered quantities.
Release 12.1.1+ provides an option of booking of referenced RMA’s based on the originating sales orders shipped / invoiced quantity, rather than restricting RMA quantities to the ordered quantity.
A white paper has been written to provide examples and background discussions relating to over-shipped RMAs. The white paper aids in understanding the option of allowing RMAs to be based on shipped quantities instead of ordered quantities along with their potential business implementation.
The whitepaper can be read and / or downloaded from document:
Overshipped Quantities for RMA's in Order Management R12.1 (Doc ID 1134348.1).