See our revamp of Purchasing Doc ID 1375082.1 the Master Troubleshooting Guide for POXPOPDF: PO Output for Communication which includes:
The document includes sections with the following information:
|1. Setup checks. The five key items to check to avoid errors and confirm your settings.|
|2. Targeted Patching. A detailed analysis was done of all known defects related to 'PO Output for Communications' and the patches and file versions they have been fixed in. Check this section for recommending patching.|
|3. Common Issues. In this section a list of commonly reported errors that are not patch related are included and their resolution. There is also a link to Frequency Asked Questions.|
|4. Steps are included here for additional troubleshooting help.|
Check out the solutions provided before logging a Service Request. Don't forget that you can add a comment to the note if you want to see something added or improved.