Troubleshooting Assistants Are A New Way To Find Solutions!

Are you struggling to find the solutions to your issue from the vast collection of documents available on My Oracle Support(MOS)?

Well we have great news for you!  'Troubleshooting Assistants' formerly known as 'Search Helpers' were created to help you find your solutions faster. We now have so many across EBS that we need an index for them!

EBS: Assistant (Search Helper) Index - Doc ID 1501724.1


Oracle Payables has them for the following popular problem areas -

Invoices
Invoice Matching
Suppliers
Cancel and Discard
Accounting

Prepayments
EBTax
Payments

and
Cash Management.


To use them you simply answer the question which area you are having an issue with and select the boxes that describe your symptoms and the solutions are displayed for you!    

Screenshot1

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Much quicker than looking through all those MOS documents - don't you agree?

You can access these assistants directly from the index or from the Troubleshooting Payables Information Center.  

We are seeing amazing results from the happy customers who have already found and used them - so please take a minute to give them a try.  We would love to hear how we can improve them to better assist you so please rate the documents in MOS or provide your feedback below.

Bookmark the assistants today and give them a go next time you need to find a solution!

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