Teleservice Contact Center Mysteries Revealed
By LuciaC-Oracle on Feb 03, 2013
February 13, 2013 at 11 am ET, 10 am CT, 9 am MT, 8 am PT, 4 pm London
If you use EBS Service, then don't miss the upcoming webcast: "EBS CRM - Contact Center - An Overview".
This one-hour session is recommended for technical and functional users who would like to know the existing functionality available in one of the key forms used by TeleService agents.
Topics covered will include:
- Overview of the Contact Center form
- Usage of the Service Request tab within the Contact Center
- Integration of Customer Care with other ERP modules.
See Doc ID 1518807.1 for more details and to sign up.