Service Contracts: Warranty Created By Install Base Instance Transfer Is In Wrong Operating Unit
By Oracle_EBS on May 01, 2012
When an Install Base instance is transferred from one external customer owner to a new customer owner what happens to any existing contracts is determined by the Transfer rule on the contract coverage. You can keep the service with the original owner, terminate the service, or transfer the service to a new owner and create a new contract for it. The available values for the transfer rule are explained in the Oracle Service Contracts User Guide, Release 12.1, Part No. E13458-04, Section: Defining Standard Coverage.
There is an important known issue when the rule is set such that a new contract is created for the new owner. In such cases the new contract can be created in the wrong operating unit; this is explained in Note 1296199.1: Warranty Created By Install Base Instance Transfer Is In Wrong Operating Unit.
Other notes in this area which may be helpful are listed below:
784844.1 Transfer Owner in Install Base Does Not Consider Contract Transfer Rule
238280.1 What Changes Occur to Service Contracts When a Customer Product is Transferred to Another Owner
1265226.1 Transferred Services Leave Active Contract With Terminated Lines
1381864.1 Transferred Service Contract Does Not Have Same Contract Number as Original Contract
1312398.1 Getting "ORA-01400: cannot insert NULL into ("OKC"."OKC_K_ACCESSES"."CHR_ID"" Error when Running "Initiate Mass Edit" Concurrent Program