Service Contracts Online Renewals Explained
By LuciaC-Oracle on Dec 23, 2013
Service Contracts has a number of different options for contract renewal. The Online Renewal type can be used for automatic renewal of a contract when customer agreement is required. When this approval type is chosen, the application sends an email notification to the customer requesting them to review the contract renewal details via a URL link to the Customer Acceptance Portal.
From the portal customers can review the renewal and have three options to select to continue:
- request assistance
- Global Defaults setup
- Setting up Quote to customer template and profiles
- Contract setup
- Running the flow.
The required setups are explained in detail in a new document: Doc ID 1602944.1: Service Contracts Online Renewal Setup Flow.