Oracle E-Business Products New Search Helpers for Guided Resolution of Customer Issues
By LuciaC-Oracle on Nov 05, 2012
Oracle E-Business Proactive Support has created many new guided resolution documents that you may find helpful in resolving issues in your EBS applications. These new documents are called “Search Helpers” and they guide you through your issue to a solution. They are meant to be an easy and fast method to finding a relevant, complete solution.
Hundreds of notes and service requests were reviewed and the best solutions to these known issues were selected. For some issues, notes were updated to better clarify the solution. In other cases, if a note with a solution did not already exist, one was created.
You start the process by selecting the scenario you have encountered. You may have received an error message, or there may be a particular area of the application in which you have encountered an issue. Based on your selection of the issue, the Search Helper will present one or more additional possible symptoms. When you have selected from both of these two sections, you are then presented with one or more articles known to have fully solved this issue in the past.
Several EBS products have produced Search Helpers documents. Take a look at Doc ID 1501724.1 for an index of the current EBS Search Helpers.
Here is an example of a Search Helper from the Receivables Transactions area:
After selecting the Functional Area of "Entering / Updating Transactions" a list of Known Symptoms is presented:
And, when "Transaction numbers are not in sequence" is selected, a solution link is provided for Document ID 197212.1: How To Setup Gapless Document Sequencing in Receivables.
The EBS applications that currently have published Search Helpers are:
Human Capital Management
Value Chain Planning