Mobile Field Service: Store and Forward Training

Back in July we told you about the new multi-platform functionality available for Mobile Field Service Store and Forward Multiple Platforms.  This solution allows field service technicians to remotely access customer, product, service request and task related information on mobile devices.  Technicians can continue to update their tasks, capture materials, time, expense details, access inventory levels, return, transfer and request parts, regardless of the internet connectivity and synchronize when they are online.

The details of implementing and using the MFS Multiple Platforms application are explained in Doc ID 1564644.1 but now there is also available a recorded presentation available : R12.1.3+ TOI: Implement and Use Mobile Field Service - Multi Platform Applications

The presentation covers:

  • General overview
  • Technology overview
  • Feature overview
  • Implementation tips
  • Troubleshooting tips
  • Upgrade path.

Tune in and hear the details of what's new and changed, direct from Development. 

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