Logging a Cash Managment SR? New Problem Types Available in MOS!

Cash Management SR Options Have Changed!

You might recall in an earlier blog entry that we changed the options you have when logging a Payables SR in MyOracleSupport to try and help you get your SRs to the right engineers - first time.  We hope you are finding the new options beneficial and getting your issues resolved faster.  

The good news is that we have now extended this change to include Cash Management SRs.

Next time you create an SR for Cash Management you will notice different options available to you to ensure you get shown the most appropriate content for your problem area.  If the recommended solutions don't resolve your issue, then we ensure we ask relevant questions that will help the support engineer get to the root of your issue faster. We have also revised the diagnotics that we will request from you to further aid the resolution of your issue.

The new options available are structured as follows:

Patch Application Issues For E-Business Patching Community

Reconciliation/Clearing and Accounting

Receipt Issues

Payment Issues

Accounting Issues

Reconciliation and Clearing

Bank Statement

Accounting

Load/Import

Bank Balances

Internal Bank Accounts

Bank Account Transactions

Bank Account Transfers

Sweep

Cashflows

Report Issues

GL Reconciliation Report

Other Reports

Cash Pools/Forecasting/Positioning

Cash Pools

Cash Forecasting

Cash Positioning

Localization Issues

Oracle Financials for EMEA

Oracle Financials for the Americas

Oracle Financials for Asia/Pacific

Oracle Financials for India

Performance Issues

Other Cash Management Issues

We hope these new options are useful and help you log your problem with the correct team - the first time.

Let us know what other topics you want to hear about on the Payables Blog by updating the thread on the Payables Community that was created for your feedback.  

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