Information From the Field Service & Depot Repair CAB Meeting
By LuciaC-Oracle on Jun 20, 2014
Earlier in the year the '2014 Service and Depot Repair Customer Advisory Board' (CAB) meeting took place in Redwood Shores. Some of the presentations delivered at the meeting have now been made available and these have been uploaded to the Field Service and Depot Repair Community (in the Contents > Documents section).
The topics covered include:
- EBS Endeca for Field Service: provides a product update, and summarizes the Endeca extensions for Oracle Field Service (Rel 12.1.3).
- EBS Advanced Scheduler & Spares Management Update: covers material relating to Field Service Advanced Scheduler, Dispatch Center & Spares Management.
- Depot Repair Receiving: a 10 minute video of the functionality provided by the Depot Repair Receiving step of the Returns Management flow.
- Create and Submit an Estimate: 10 minute video presentation outlining the process to create and submit an estimate using the Depot Technician Portal
There are also other documents from the CAB uploaded in the MOS Field Service and Depot Repair Community.
For further information or if you have comments on any of these materials, please see the Community thread: Presentations from the '2014 Service and Depot Repair Customer Advisory Board' meeting.