How to Customize the Field Service Debrief Report

The Field Service Debrief Report shows a summary of all the debrief lines added for a task and it contains the customer signature image.  The report is built using the XML Publisher techstack and is generated with two parts:

  • Report Format (using RTF template)
  • Data XML file (generated using the standard code).

A common requirement is to change this report to meet specific business requirements.  In Customize Field Service Debrief Report (Doc ID 1669768.1) we discuss how to customize this report for both Format and Data.  The note also provides sample hook and java code to generate the custom data XML.

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