Have you Been Missing the 'About This Record' Functionality on the Customer Form...?

Do you have fond memories of the 'Help -> About This Record'  functionality that used to be available in the old Customer form - when it was a form, and not a java html screen?  Back in Release 11i, we had the ability to identify when the customer record had last been updated and by whom.  When some forms were replaced by Java HTML screens, you could identify some of this information via the 'About this Page' hyperlink at the bottom left hand corner of the HTML page.  You could enable this by enabling the FND: Diagnostics profile option, but many customers found this had an adverse effect on performance and additionally was not user-friendly.  

Our customers tell us that this feature was widely used to identify owner/update information in many business processes, including auditing, customer entry/update, research and testing.  There have been various efforts to revert this feature by customising java pages, but this was not fully successful in some cases. 

Oracle Support is happy to announce that this functionality has now been included in the Customer screens in Release 12.2 onwards.  

You will be able to query the record history at customer level, at site level, at site address levels and for all tabs relating to the customer.


Simply click on the 'Record History' icon, available in the Record History column on a summary screen, or via the same icon on the individual detail screen to display the following information:

  • Last Updated Date:
  • Last Updated By
  • Creation Date
  • Created By
  • Last Update Login

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