EBS Business Process Advisor: Service Request to Resolution
By LuciaC-Oracle on Dec 10, 2013
To help users and implementers understand the flow between different EBS Family product modules in the Service Request to Resolution business flow we have published a new type of note: 'Service Request Creation to Resolution' E-Business Suite Business Process Advisor (Doc ID 1589750.2). This note contains:
- Business Flow Details: details of the modules used within the flow together with a demonstration script and example setup with an explanatory video.
- Hotspots: highlights areas of the business flow where data and control passes between different products, or where the underlying logic requires further explanation or clarification.
- Related Flows: over time the aim is to extend the library of EBS Business Process Advisor documents to cover multiple business flows. This tab will act as a link between these by indicating directly and indirectly related business flows documents.
What are Business Process Advisor Documents?
Oracle E-Business Suite (EBS) is released as a collection of separate modules with supporting material, such as Implementation and User Guides. These tend to focus on the setup and use of an individual module without detailing how that module interacts with other related modules. A typical implementation will include multiple modules which together provide a business flow, so there is a need to know how these modules function together. The EBS Business Process Advisor documents assist in the modeling of specific business flows by describing the flow from a product and process perspective.
Who are they aimed at?
These notes are aimed at users and implementers to help with the understanding of the end-to-end business flow.
How you can help
Are there particular business flows that you are interested in seeing covered in an EBS Business Process Advisor document? What do you find useful about the Business Process Advisor content and format? Let us know by leaving a comment here, or you can mail us.