AR: Why Can't I Inactivate Parties in Accounts Receivable?

Are you confused by Parties versus Customers in Receivables?  Are you wondering how to  inactivate a customer/party using AR forms and screens? 

Back in Release 11.5 the customer was maintained through the Customer Standard form, which was owned by Accounts Receivables.  As the data model became more complex,  the Trading Community Architecture (TCA) product and data model was created.   All applications within the E-Business suite that require interaction with a customer integrate with TCA.  Customer information is no longer stored in the individual applications but rather in a central repository/registry maintained within TCA.

For an insight into the terminology of TCA, check out the following blog entry 

Understanding the Customer Form in Release 12 from an AR Perspective!!

From a current AR perspective, when you create a new customer, you are actually creating a Customer Account.  However, because the data is now kept within TCA, the structure of data must adhere to the rules defined within TCA.  One of these rules is, You can define a Party without creating Customer Accounts for it, but a Customer Account always has to be tied to one and only one Party. In compliance with this rule, when you create a Customer Account in AR, the code automatically takes care of creating the Party associated to the Customer Account for you.

At the AR level, you will only transact at the Customer Account level and never the Party level.  This is why in the Customer form owned by AR, you will not have access to manipulate the status of the Party.  To change the status of a Party you would have to access the data via applications such as: Telesales or Customers Online.  You will still be able to inactivate the customer status in the Create Customer screen, but the related party will still be active until you also change this in these applications.

 In order to understand the specifics of these relationships, we would like to advise you of the following MOS documents which will provide you with specific information and troubleshooting tips 

Customer Form, Party Issue: How To Inactivate / Reactivate a Party? Doc ID 883461.1

Customer Form, Address/Sites: Troubleshooting, How To, Known Issues and Patches Doc ID 1437866.1

Oracle Receivables: Overview of the Customer Form in Release 12 Doc ID 1436547.1

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