ADVISOR WEBCAST: R12: How to debug Email Center Auto Service Request Creation Failures

PRODUCT FAMILY: EBS CRM - Service
November 6, 2012 at 11 am ET, 9 am MT, 8 am PT, 4 pm London

The primary function of this WebCast is to explain how to debug problems when auto-creating a Service Request from an Inbound Email into Email Center. We see a significant number of issues raised with Support in this area, as the only indication the auto-creation has failed, is the Email routing to the Supervisor Queue for manual processing.

Topics will include:

  • Understand Email Center and Auto SR creation process.
  •  Run the debug procedures.
  • Understand the output and check the reasons for SR Creation failure.
  • See the fixes for the most common issues faced.
  • See the results for successful SR creation.

REGISTER.jpgGo to Doc ID 1493122.1 to register.

Current Schedule and Archived Downloads can be found on Doc ID 740966.1.

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